The Glen At Hiland Meadows

1-Do you guys currently have a waitlist?

This depends upon which floorplan you desire. There are some available with no waitlist.

2-Could you share pricing and any other general information?

Please see the attached brochures and pricing.

3-Could you provide an overview of the types of professionals on your staff and the training they undergo at your facility?

We have a leadership team starting with the executive director who has 20 years with The Eddy system, most of that at this location. There is a head of transportation, a head of activities, On the medical side, our director of assisted living and her staff are responsible for both assisted living and memory care. We have a full-time social worker who is responsible for all three areas, with the help of her staff. Our manager of plant operations has over 15 years at this location with a full staff including the security team, grounds persons, technical assistance staff (they go directly into residents’ apartments and assist with technology), the director of dining services is responsible for all 3 areas, in addition to special events and special reservations in our private dining for residence use. All staff reporting to them are trained in emergency protocol, caring for residence needs in a loving and timely manner, informed daily regarding any changes in resident needs/health, etc.

4-Could you tell me about the measures you have in place to ensure the safety and well-being of your residents?

There are emergency pull cords next to every bed and in every bathroom near the toilet. Our security team does a daily room check with a door notifier system, our cameras are monitored by security, our staff clears all vehicles of snow/ice for the residents and will bring them up to the main entrance valet-style for safety, food safety is paramount-all staff trained on allergies or choking risk people, flooring and handrails are inspected regularly as well as fire alarm testing regularly. I’m sure there is more!

5-Do you offer any resources or support services to aid residents' transition into the community?

Our social worker and staff have a “welcoming committee” with seating arrangements made to welcome new residents as well as a buddy system. The buddy will ensure the new resident is aware and is invited to all activities-on and off premise. The social worker is accessible on a walk-in basis to discuss any issues or concerns encountered. The social worker can assist in coordinating many local resources, like aides, medical insurance, veteran’s benefits, etc. The residents have a self-managed group that meets regularly to review any issues or people needing assistance.

6-Do you offer transportation services for residents?

We have a transportation department that does regular runs to grocery stores, drug stores, banks as well as individual doctor appointments, activities, supper clubs.

7-Could you tell me a little about your dining experience?

There is a newly renovated Bistro for breakfast and lunch as well as a gorgeous formal dining room for dinner and special events. Attached to the dining room is a lovely, covered patio where full service is provided in nice weather. There are many special events, wine tastings, chowderfests, bbq’s. There is a coffee bar available 24/7. If preferred, a resident can call down and have their order prepared to go or brought to the apartment when not feeling well.

8-What is the process that takes place if a resident has a complaint or an issue they want addressed?

All leadership staff is available for walk-in conversations, the social worker is on a walk-in basis, they can place a work order for a repair at the front desk if not urgent, there is the resident committee to speak with also. The executive director is very involved and accessible. Residents can see if she’s free impromptu or make a private appointment.

9-What is your policy on communication with resident's families? How do you keep them updated about their loved ones' well-being?

This is handled as instructed by the residents’ instructions (occasionally there are requests to exclude certain members). Our social worker is most involved on a daily basis with the families, but the entire leadership team has a weekly meeting to review any needs of any resident. Particularly if there are medical changes happening, the family is notified immediately via email, phone call, text message. Whether it is the cleaning staff, the maintenance staff or the dining staff, if there are changes noticed, they will alert management immediately. This is a true family environment. Family is welcome to dine with us and visit 24/7.

10-Do you all offer short-term or respite stays? How much does this cost?

We do have respite stays available on occasion but the demand for apartments is at a peak at this time so availability has been limited.

11-Are you all a pet-friendly community?

Pets are welcome in independent living, on a case by case basis in assisted living and not allowed in memory care.

12-Are residents able to get Covid vaccination and flu vaccinations in the community?

Yes

13-Are residents able to age in place?

If you mean do they have to change apartments when progressing to a different level of care, the answer is yes. The independent wing is connected to the assisted wing, but one would have to select an apartment in assisted to be near the nursing staff. This depends upon which floorplan you desire. There are some available with no waitlist.