The Foothills At Simi Valley

R C.

2019-01-23

We moved my mother in law to The Foothills this past April.  The care provided to her was top notch.  From the Medical staff, dining staff and administrative staff, they  were all nothing but the best to work with.  My mother in law was a difficult person to deal with at times and they never showed her anything but compassion.  The facility itself is very clean and kept up.  The recently did a remodel and it is beautiful.  When my mother in law passed in December they allowed us to have her reception in very nice room and set up the coffee and water for us.  I miss interacting with the staff and highly recommend Foothills to anyone who is looking for an Assisted Living place for their loved one.

Larry C.

2018-11-13

Great place, staff is wonderful, care is excellent, my Mom has been there now for 6 weeks and she is happy and our stress with her living alone has decreased. The pictures on the website have not been updated but the entire place has been remodeled the last few months.

Chickadee Z.

2018-04-29

Very clean facility, nice decor. My husband's mother resides there the only problem we seem to be having is nobody answers the phone!  We have called numerous times all different days and hours and rarely get through.  We don't understand when we visit there is always someone at front desk, who answers the phone?What if there is an emergency?  Suggestion hire a phone person.

Wendy G.

2018-04-27

Mom went into Vintage and was a resident at Vintage Simi Hills for almost 5 years, untll her death, which I deeply feel could've been avoided.  SRG took it over recently and renamed it Foothills.I posted a long review under Foothills Simi Valley, which is what this business is currently called. Please do go there and read my review before putting any relative in this facility!!!  Do your due diligence and don't fall for the smoke and mirrors...i.e. new remodel and b.s. pitch...ask the important questions.

E M.

2018-04-17

If I could give less than one star I would. NOT the place for your loved ones if they need assistance of any sort. The "medtechs" here are completely unprofessional, unfriendly, and especially uncaring in there approach (physically) and techniques of "assisting" the residents here. It's hard to believe (if they are) that they went to school and became certified seeing as that the gentlemen I've had experiences with can't make eye contact with you, ignore your basic cares and concerns that shouldn't even need to be addressed if these "medtechs" had the common sense that anyone working in the health care industry should. I'm sorry but Very disappointing a facility would hire such Incompetent fools to care for other human beings

Cindy B.

2017-01-16

My mother has been a resident at this facility for almost two years. More recently, perhaps around 6 months ago, they started having issues with their telephone system. This has been an ongoing problem since then. For many seniors like my mother, they do not drive, and are not comfortable with newer technologies like cell phones. Their only connection to their friends and family, when not with them, is to call them on the telephone. This is a basic service one would expect to have access to 24 hours a day, seven days a week. Not the case! My mother has been without a working telephone in her room for 6 days this time. I have lost count of the numerous other times over the past months. This causes a great deal of anxiety and frustration for her and her family. She has to walk the length of the building to the front desk each time she wants to make a call. I cannot reach her. My guess would be that the least costly fixes are being done to date, and are apparently inadequate. There is too little concern for the residents' needs and they are not taken seriously enough to warrant the proper attention and expenditures.

Andrew J.

2016-06-13

My mother is a resident at Vintage Simi Hills in the Recollections section for those with more intensive needs. She is severely incapacitated and needs almost total care. The staff of Vintage and the caregivers have been a Godsend. My mother is taken from her room to meals at the proper times, and is always dressed and coiffed nicely. When she needs cleaning, it is taken care of promptly.I will name some of the people responsible for her care, and I give my apologies for those whose names I have omitted. The program director, Briman Vivar, has spent time with my mother and makes sure her needs are addressed, The caregivers, including Coco, Martha, Judith, Sudy, and many others who I am failing to mention by name see that she is clean, looked after, fed, and safe in her room. if ever there is a specific request for her care, it is taken care of within a few minutes. I can feel secure that my mother is in a good place where her needs are met.I have nothing but good things to say about Vintage Simi Hills and the staff who work there.Thank you all.Andy and Margaret Joseph

Ginny C.

2015-11-27

This is the most wonderful place you will ever find.  My aunt has been in the memory care section of Vintage and has been there for about a year now.  The staff is amazing and so caring and loving.  They treat the residents with respect and always deal with them in a calm, respectful manner. My aunt is always clean and well-dressed, which she is unable to do herself.  Her room is always clean and well-kept. I cannot say enough good things about Vintage.  Our family feels so blessed to have found such a loving place for my aunt.

Kathie S.

2014-10-31

My mom has been here about 2 months now and even though she kept saying "I'm not ready" she reluctantly moved in and is now very happy. She is most impressed with both the food and how EVERY staff member knows her by name even though she's never met them.  It's a wonderful place and I wish I could move in. EVERYTHING is included. I visit almost every day and find things clean and relaxing. I highly recommend Simi Hills.

David S.

2014-05-18

This review is in reference to Vintage Simi Hills in Simi Valley, CA.  The staff seems mostly friendly and dedicated.  I agree with the other reviewers that the facility is understaffed, however.  On a recent visit to my 90 year old mother in the alzheimer's section, I saw that her shoes were covered in fresh feces - COVERED - and this is while she was eating breakfast in the dining area.  I had to speak with several people before I found someone willing to help her.  More troublesome, I cannot help but to feel there is a "bait-and-switch" philosophy with Vintage management.  I just received a letter from management advising me that the fees for my mother's services would be increasing by 10% across the board starting June 1.  Upon further inquiry, I was told that every resident had their fees increased by 10% because Vintage did a market survey and determined its rates were less than its competitors' rates.  It's kind of hard to switch facilities with an alzheimer's patient, but the choice seems to be pay the increase or move.  I was able to "negotiate" a slightly lower increase of 8%, but still find the decision to make such dramatic increases to be unreasonable and exploitative for many of the residents who live on fixed incomes.  I am investigating filing a claim with the California Department of Social Services.

Jenny F.

2014-04-08

If your loved one is independent, this place can really be a nice place.  They offer lots of activities and the food is quite good.   But avoid if your loved one needs assistance with his or her special needs (even if you pay extra for this type of care).  There is not enough staff, some are poorly trained, and are impatient with  those who need special care.  Some staff are good but there are some who should not be working with seniors.  Housekeeping staff havent a  clue about changing bedding or making beds, but thats just the tip of the iceberg.

Big W.

2012-09-05

I agree with the other reviewer "Nikki" that stated most of the staff desire to do the right thing but possibly some may not be trained properly.  I also noticed that at times there was not enough staff to manage the residents (within a prompt timeframe) in the memory care wing but they do the best they can with what they have to work with.  I experienced multiple occurrances of a wet bed and it was made over instead of changed with dry sheets.  During a hospital visit the doctor stated to me that my parent's rear end was not being cleaned properly and the care facility is not doing what you're paying them for.  You can communicate with management but many times the issue was not consistently resolved.  The communication between management and the staff is disorganized as at times the staff did not follow specific resident requirements.  I'm not sure if the information was not available or they were short staffed and did not attempt to locate the document.  The staff fed my parent foods that should have not been provided which could have caused aspiration and that is a serious event.  At times the director seems to not believe what the resident or their family claims.  He would say "that didnt happen" or "we always have someone available to answer the phones in the middle of the night" although he was not there and never called himself to confirm.  My response to him was "you may have someone there but they did not answer the phone" and this occurred more than once.  I told him if you dont believe my parent or myself then chat with the hospital as they also tried to contact the facility and did not receive an answer.  After speaking with the director many times, I do not receive a warm and fuzzy feeling which makes me feel comfortable. Overall I believe Vintage wants to do what is right but somehow cannot consistently pull it together.  I now understand why they're cheaper than the competitors.  In the future if I choose to live in a care facility I would definitely evaluate all competitors and bring in an attorney (whom specializes in care facilities) to actually see what's happening behind the scenes.

Nikki L.

2012-05-19

The staff here for the most part seem to really enjoy what they're doing and genuinely care about the residents. However, it seems as though new employees are not always adequately trained before they are left on their own. One new employee that had very little experience was left to care for residents without supervision off of very little training. I thought this was compromising the safety of the residents. While many other types of jobs allow for a new employee to learn from their mistakes, a mistake at Vintage could cost a senior his or her life.Another issue of concern to me was that some caregivers don't always check residents before they leave for their lunch breaks, which sometimes results in residents laying in a wet diaper and/or bed.I previously had been considering moving a family member into this facility, because at first glance, it seemed like a great place for seniors to live. And while for the most part it might be a great, safe place, the risks are not worth it. I wouldn't want my family member to have to lay in urine or feces while someone is taking their lunch break, or risk having an inexperienced caregiver try to lift him up, transfer him, etc, when he/she doesn't know how to perform those tasks securely and correctly.There are some absolutely wonderful staff there, but there are also plenty that don't follow protocol.

Toni G.

2012-01-25

my father seems to be happy living here. he did not want to leave his home in newman, ca but he has adjusted quite well. he is not a very social man so he doesn't participate in all there is to do. the can go out to eat, take a road trip to the library, or shop at the 99 cent store. there is a small theater to watch movies and eat popcorn. the folks living there play games, and enjoy exercise class and conversation. the dining room is very nice where there is a salad bar with fresh fruit and veggies. they also have fresh cookies daily. my father came from a very small town, so simi valley works just fine for him. he enjoys the blue skies, green trees, and nearby hillsides and mountain views. it is a safe area to live in and he takes his scooter out for a trip around the block almost daily. you can do your own laundry or they will gladly do it for you. the staff is great too. my father was able to save some money and i'm so grateful he did. he pays 2500 a month for a small room but that covers me not having to worry about him, three meals a day and snacks in the fridge, getting his room cleaned and laundry washed and folded weekly. and so much more if he wanted. i think 2,500 is the very least that it cost to live there.anyway, i would recomend this place to anyone that is able.

John B.

2011-11-04

There are not words to describe how well Vintage has been for my father.  He had been through 4 different facilitites and hated them all till he came to Vintage.  He was considered family from the moment he entered tell he passed on.  All of the staff new him by name and seemed to truely enjoy his being there, they encouraged him to get involved in the games, parties and activities that they have regularly. It got to the point where he would actually want to cut his visit short with us so he could get back for the party they were having.   When he needed more care and a hospice situation they were the only organization that counseled us and gave us all of the laws and options on the matter and even counseled us when he finally left us.

Maria Larrabure

2021-12-25

The Foothills at Simi Valley is a beautiful community. It has been remodel recently and you feel like you are walking into a lobby of a 5 star hotel! The staff are very friendly and makes you feel welcome from the time you enter the community. One of my favorite places is the dinning room, the staff are very courteous and you feel like walking into a high end dining, beautiful decorated. I have been coming to this community for many years and will highly recommended.

the fishman

2020-01-01

Today I visited my friend at Foothills for the first time. I was quite impressed. The place is very clean and nice. The staff is all smiles, and they are helpful. I paid to have lunch with my friend in the dining room. The food and service (Jade) was very good!

Pilipina Knows

2020-01-01

Francisco is the type of person who fires anyone who he don't like. Promote people he is in favor of. No matter how close he is to the bosses, someone should take action to his wrongdoings.

Wendy

2020-01-01

Killed my mother. What more is there to sayDon't put your loved ones here!

kathyjoy5

2019-01-01

Our father has been at the Foothills for about 8 months and we are so grateful for the kind and compassionate care he receives there. Our experiences with ALL the staff members have been so positive. I would love to list all of them by name, but I'd be too afraid to forget someone.It is such a relief to know our dad is safe, happy, and well cared for.

Jason Helms

2018-01-01

Was there recently met Benny in the dining area very nice and polite and the dining area was very clean and neat...my grandparents are loving it there..