The Crossroads

Reviews for the senior living facility present a mixed picture, with many praising the care, cleanliness, and staff, while others express significant concerns.

• Several reviewers commend the facility for its clean environment, caring staff, and good food. One person mentioned the remarkable care their husband with dementia received, highlighting the positive atmosphere and staff's attentiveness.
• An admissions director praised the professionalism and caring nature of the staff across various departments, noting the facility's cleanliness and the quality of meals.
• Some family members of residents have observed the staff treating their loved ones like family, appreciating the facility's cleanliness and the respectful, cheerful demeanor of the staff.
• However, there are serious complaints about the facility, including inadequate physical therapy sessions, long wait times for assistance, unprofessional behavior from the staff, and issues with cleanliness and supplies.
• One reviewer detailed their personal experience of neglect, mentioning a lack of timely assistance and inadequate conditions, despite praising certain staff members for their exceptional care.
• Concerns were also raised about the facility's response to medical needs, with one person reporting that their father's infection worsened due to missed antibiotic doses.
• Despite some negative experiences, others are considering the facility for its perceived cleanliness, caring staff, and affordability. One healthcare administrator expressed full trust in the staff based on their personal observation of their mother's care.
• Overall, opinions vary widely, with many highlighting the facility's strengths in staff compassion and cleanliness, while others raise significant concerns about care quality and safety.