The Claiborne At Thibodaux

Positive Experiences:

• Exceptional care and rapid accommodation for a resident needing respite care post-surgery, including personalized room setup and dietary care.
• Immaculate and beautiful facility with kind, caring staff and a variety of activities.
• Positive anticipation for new and upcoming events, highlighting a focus on continuous improvement and resident engagement.
• Good experiences with moving in, including assistance with disposing of packing materials.
• Beautiful facility praised for its aesthetics and the wonderful nature of the people there.
• Positive feedback on the dining experience and care for a resident, enhancing family peace of mind.

Negative Experiences:

• Refusal of a dementia patient for respite care after an in-home assessment, despite prior assurances of capability to handle her needs, leading to frustration and disappointment.
• Reports of untreated medical conditions, inadequate hygiene monitoring, and overall unacceptable care in the memory unit.
• Concerns over cleanliness, clothing care, and emotional support for a dementia patient, alongside issues with staff turnover and communication.
• Challenges with the facility's policies and practices in handling transitions and care for residents requiring more attention, particularly in the memory care unit.

Mixed Feedback:

• While some reviews highlight the facility's excellent care, beautiful environment, and dedicated staff, others raise serious concerns about the level of care, particularly for residents with dementia or those requiring more intensive support.
• Issues such as untreated medical conditions, inadequate hygiene care, and lack of emotional support contrast with experiences of personalized care and satisfaction with the facility's amenities and staff.