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The Citadel Virginia Beach
340 Lynn Shores Drive, Virginia Beach, VA 23452
Based on 17 reviews
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The Citadel Virginia Beach Description
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Information from Centers for Medicare & Medicaid Services
This nursing community has been given an overall rating of 1 out of 5 stars by The Center for Medicare and Medicaid receiving 1 stars on its health inspection, 2 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 1-star short-stay rating and a 3-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 12/01/84 and is run by a for profit organization. It is a large-sized nursing community with 150 nursing beds. Currently, there are 87 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.Alerts from Centers for Medicare & Medicaid Services
This community is a special focus facility candidate a classification given by The Center for Medicare and Medicaid Services. These facilities have a history of serious quality issues or are included in a special program to stimulate improvements in their quality of care. This facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $127,635.00. The facility has had 4 substantiated complaints reported in the last 3 years that resulted in a citation.Staff Ratings
The Birchwood Park Rehabilitation is a nursing home that has a 1-star staff rating, the lowest possible. The nursing home is in the bottom 10% of facilities in terms of nursing aid staffing hours per resident per day. This is lower than the state average. The nursing home is in the top half of facilities in terms of LPN staffing hours per resident per day. However, these hours are slightly lower than the state average. The RN staffing hours per resident per day are also lower than the state average and place the facility in the bottom 10% of all nursing homes. The licensed staffing hours per resident per day are also lower than the state average, placing The Birchwood Park Rehabilitation in the bottom 20% of all nursing homes. On a positive note, the physical therapist staffing hours per resident per day are higher than the state average, placing the facility in the top 20%.Covid Data
The Birchwood Park Rehabilitation is a nursing home that is in the top 40% of facilities in terms of resident vaccination rate. The resident vaccination rate at the facility is slightly higher than the state average, with 93.1% of residents being vaccinated as opposed to 88.9%. In terms of staff vaccination rate, The Birchwood Park Rehabilitation is in the top 20% of facilities, with a staff vaccination rate that is slightly higher than the state average. 99.1% of staff members are vaccinated against covid-19, as opposed to 94.9%. However, when it comes to covid booster shots, The Birchwood Park Rehabilitation falls into the bottom half of nursing homes, with a covid booster rate that is only slightly higher than the state average. 85.3% percent of residents have received their booster shot, while 84.9% have statewide.Quality Measures
The Birchwood Park Rehabilitation has a 2-star quality rating, the second lowest possible. The nursing home is in the bottom 20% of facilities in terms of residents given the Flu vaccine. The nursing home is also in the bottom 40% of facilities in terms of residents who lose too much weight, which is slightly higher than the state average. On the other hand, the nursing home is in the top 20% of facilities in terms of residents who received an antipsychotic medication, which is lower than the state average. The nursing home is also in the bottom 30% of facilities in terms of residents who received an antianxiety or hypnotic medication, which is again slightly higher than the state average. However, the nursing home shines in comparison to other facilities in terms of residents with a catheter inserted and left in their bladder; it is in the top 20% of facilities in this regard, with a slightly lower percentage than the state average. Finally, the nursing home takes last place in terms of residents given Pneumococcal vaccines; way lower than the state average.Emergency and Hospitalization Quality Measures
The Birchwood Park Rehabilitation is a nursing home that is in the bottom 10% of facilities in terms of hospitalizations per 1000 days and outpatient emergency department visits per 1000 days. The nursing home is also in the bottom 20% of facilities in terms of short-stay residents who had outpatient emergency department visits.By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy
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My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.
By clicking "Get Exact Costs", you consent to being contacted either by My Caring Plan or our third-party partners at the phone number and contact information provided, including through the use of an automated dialer system. I agree to be bound by My Caring Plan’s Terms and Conditions and Privacy Policy
Reviews
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I was in line at the 7-11 here and overheard a nurse making arrangements to sell medication.. then she says "why didn't you just ask me for antibiotics!? Yeah I can get those too". Pay your staff so they don't have to steal from patients.
Im a agency nurse and called them to enquire about the current covid status at the facility.. I was told by the Scheduler that they weren't able to disclose that information. Which isn't true.Everyone has the right to stay informed and they don't allow that by not being transparent. I didn't ask who I asked how many residents and she proceeded to get nasty I heard her mumble under her breath and called me a N!gger. I told the trash to shut up and hung up. They don't have any staff and this is the reason why. They treat their employees horrible. Just check out their reviews on glassdoor.
RUN RUN RUN RUN FROM THIS PLACE!
To everyone that took care of my dad R. Palma:Thank you all so very much for all you did for my dad over the years. Thank you for the sympathy card. Please pass this along to all those wonderful caretakers that took good care of my dad. I really appreciate the hard work.Sincerely,Maria Dimepelie & Family
I would give the Citadel a zero. Very poor communication with families.Once it took the doctor on call about 8 hours to respond to a fall from my cousin.Memory unit smells like urine.If you have a choice do not let your loved ones be admitted there.
I admitted my sister last week to The Citadel Virginia Beach. All the personal I dealt with were very professional and accommodating.
I work at citadel and the staff is great.we are working to make thing better.my CEOand DON are great people and I enjoy working with them.
In November 2020, my uncle was placed here temporarily for rehabilitation following a stroke. He didn't even make it to 30 days in the facility. They refused him water, claiming that it was because of his swallow assessments (that they waited almost 3 weeks to even do) and failed to provide alternate means of hydration. This led to an ER Visit for Kidney failure due to dehydration. Their communication is almost non-existent unless you go over their heads to the corporate offices.Then, when we went to pick up his personal effects, they refused to provide us with his medical records, but didn't even ask for an ID before turning over his effects. We could have been anyone.Jim, the administrator, tried to physically intimidate my sister into leaving the building, and became agitated that a different vehicle with Texas plates was parked incorrectly. He assumed it was our vehicle, and assumed she was me. He also admitted to her that they don't have security cameras!Looking further into their reports, short term care residents end up in the ER entirely too often. Knowing they have a contract with a local hospital to provide 30 day care for Medicaid pending patients, it doesn't take a genius to see that they don't care about providing care until they know how much they can bring in. They are abusing and mistreating the people who are the most vulnerable, during a time that loved ones cannot visit them in person, and aren't allowed to speak to them on the phone unless the resident has a personal cell phone.Inmates in jails are treated better than their residents. Don't send your loved one here.
If I could give them a zero i would I have work 20 + years in patient care , wish I had taken pictures during that worst ever 8hr shift. First time and last ever working there the employee are over worked and the patients are overly in neglected daily There was fleas in soil utilitiesroom roaches in patient sleeping rooms just nasty cold food at meal time, i would not allow my pet in here. My misfortunes was caring more for patient care and less on charting that even i didn't get access in til after noon time and yes I had some unexpected words to say to manager they didn't like too much but it was real, i was walked out after patient care was done at end of shift only needed to finish charting which I was doing before management walked me out like I was being unruly, state needs to pop up in there because I now believe with all them violation I saw in there its bound to be more illegal care happening and quote with a nurse saying after i tell him a patient asking for pain meds,I will get to a patient when I can he will be alright is so disrespectful but I know karma is real.
Poor patient care/monitoringPoor cleanlinessVery poor communication with immediate family/POA agent/AIF
This nursing home is the worst ever. My mom was placed there and my mom suffered. The staff doesn’t care about the residents. The Administrator and their newest DON should find other jobs. I had to take my mom to the hospital on 6/22/20 and she almost died. My mom will not be going back and I will also report their negligence to the Virginia Department of Office and Licensure along with the Department of Health Professions. They really need to shut that place down. PLEASE! PLEASE! Don’t take your love one there. You will regret it.
I think the State and health department are either friends or related to the owner of this facility. Because aint no way in hell a place suppose to smell or exist like this in Virginia beach. RUN! i say RUN
If I could rate it a zero I would. The worst nursing facility ever. Please do not take your love one there. The state should shut them down .
Cool place for a elary ppl who need a great home
Wouldn’t put my Dog in this place, roaches trash, neglect, filthy conditions constant turn over.A pity people that have limited funds have to live their final years like this.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-09-30 | 2021-11-05 | C | Emergency Preparedness Deficiencies | Conduct risk assessment and an All-Hazards approach. |
| 2021-09-30 | 2021-11-05 | C | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2020-03-11 | 2020-03-25 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Address patient/client population and determine types of services needed. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish policies and procedures including evacuation. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish methods for sharing information. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Provide a means of sharing information on occupancy/needs. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish emergency prep training and testing. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2020-03-05 | 2020-04-10 | C | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2019-04-23 | 2019-05-15 | E | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2019-04-23 | 2019-05-15 | E | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2019-04-23 | 2019-05-15 | D | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2019-04-23 | 2019-08-14 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2019-04-05 | 2019-05-17 | C | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2019-04-05 | 2019-05-17 | C | Emergency Preparedness Deficiencies | Establish staff and initial training requirements. |
| 2019-04-05 | 2019-05-17 | C | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2021-09-30 | D | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-09-30 | D | D | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2021-09-30 | D | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2021-09-30 | D | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2021-09-30 | E | E | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2021-09-30 | D | D | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2021-09-30 | E | E | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2021-09-30 | D | D | Resident Rights Deficiencies | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| 2021-09-30 | D | D | Resident Assessment and Care Planning Deficiencies | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2021-09-30 | E | E | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2021-09-30 | D | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-09-30 | D | D | Quality of Life and Care Deficiencies | Assist a resident in gaining access to vision and hearing services. |
| 2021-09-30 | E | E | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-09-30 | D | D | Nursing and Physician Services Deficiencies | Ensure that the resident and his/her doctor meet face-to-face at all required visits. |
| 2021-09-30 | E | E | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2021-09-30 | D | D | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2021-09-30 | F | F | Administration Deficiencies | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. |
| 2021-09-30 | F | F | Administration Deficiencies | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies. |
| 2021-09-30 | F | F | Administration Deficiencies | Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service. |
| 2021-09-30 | D | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-09-30 | F | F | Administration Deficiencies | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. |
| 2021-09-30 | L | L | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-09-30 | E | E | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2021-09-30 | E | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2021-09-30 | E | E | Infection Control Deficiencies | Report COVID19 data to residents and families. |
| 2021-09-30 | L | L | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2021-09-30 | E | E | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| 2021-09-30 | F | F | Environmental Deficiencies | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| 2020-03-05 | E | E | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2020-03-05 | E | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2020-03-05 | D | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2020-03-05 | D | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-03-05 | D | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2020-03-05 | E | E | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2020-03-05 | E | E | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2020-03-05 | D | D | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2020-03-05 | D | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2020-03-05 | D | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-03-05 | D | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2020-03-05 | D | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-03-05 | E | E | Nursing and Physician Services Deficiencies | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
| 2020-03-05 | E | E | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2020-03-05 | D | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2020-03-05 | D | D | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2020-03-05 | E | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-03-05 | D | D | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2020-03-05 | E | E | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2020-03-05 | D | D | Pharmacy Service Deficiencies | Ensure each resident’s drug regimen must be free from unnecessary drugs. |
| 2020-03-05 | E | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2020-03-05 | D | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2020-03-05 | D | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2020-03-05 | E | E | Environmental Deficiencies | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| 2020-06-11 | D | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-07-11 | D | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-07-11 | D | D | Resident Rights Deficiencies | Ensure residents have reasonable access to and privacy in their use of communication methods. |
| 2019-07-11 | D | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-07-11 | D | D | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2019-04-05 | D | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-04-05 | D | D | Resident Rights Deficiencies | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. |
| 2019-04-05 | D | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2019-04-05 | D | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| 2019-04-05 | E | E | Resident Rights Deficiencies | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| 2019-04-05 | B | B | Resident Rights Deficiencies | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| 2019-04-05 | E | E | Resident Rights Deficiencies | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. |
| 2019-04-05 | D | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-04-05 | E | E | Resident Assessment and Care Planning Deficiencies | PASARR screening for Mental disorders or Intellectual Disabilities |
| 2019-04-05 | D | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-04-05 | D | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-04-05 | D | D | Administration Deficiencies | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| 2019-04-05 | F | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-04-05 | D | D | Nutrition and Dietary Deficiencies | Dispose of garbage and refuse properly. |
| 2019-04-05 | D | D | Environmental Deficiencies | Put firmly secured handrails on each side of hallways. |
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