The Canopy at Walden Woods

The Canopy senior living facility receives high praise for its beautiful decoration, cleanliness, and the absence of typical odors associated with elderly homes. The care staff is noted for their love and dedication towards the residents, fostering a strong sense of community and belonging. Leadership, including the Executive Director and Director of Nursing, is commended for their genuine care for the residents. Front desk personnel are recognized for efficiently addressing and resolving concerns.

Visitors and residents enjoy a variety of activities and amenities, including delicious meals, educational programs like SRI University, and exceptional care. The staff, including specific mentions of their helpfulness and leadership, contribute to a warm and welcoming atmosphere. The facility is also appreciated for its security, location, and the overall happiness and well-being of its residents.

However, there is a contrasting review that criticizes the facility for outrageous rates, poor care, and unsanitary conditions, including mold, roaches, and maggots. This review also mentions a high turnover rate among staff and management, and alleges neglect in patient care and medication management.

Despite this, many families express satisfaction with the improvements made under new management, the quality of care, and the facility's ability to create a loving community. The importance of attentive and personalized care by the staff, including the director, is highlighted as a key factor in making residents feel at home and valued.

In summary, The Canopy is largely celebrated for its quality of care, community atmosphere, and responsive management, though it faces criticism from at least one review concerning its care standards and facility conditions.