The Brookfield At Highland Crossing

The reviews for the senior living facility present a mixed picture, highlighting both positive and negative aspects. Many reviewers praise the caring and compassionate staff, the clean and attractive facility, and the high level of care provided to residents. The presence of daily activities, transportation, medication assistance, and the inclusion of pets and amenities like Cable TV and Internet are also positively noted. Families and visitors have observed a friendly and welcoming atmosphere, with residents appearing happy and engaged in community activities.

However, there are concerns regarding the management and staffing issues. Some reviews mention new management being demeaning to residents, a lack of activities, and the facility being short-staffed. There's also mention of personal issues affecting the workplace environment negatively, including unfair dismissals.

Despite these criticisms, many reviews express satisfaction with the level of care and the sense of community at the facility. The facility is described as a place where family members are treated with respect and kindness, and where the staff goes above and beyond to ensure the well-being of the residents. The facility's efforts to create a family-like atmosphere and to keep the building clean and presentable are appreciated by both residents and their families.

Overall, while there are areas for improvement, particularly in management and staffing, the facility is commended for its dedicated care, welcoming environment, and the positive impact it has on the residents' quality of life.