The Brook of Portland

Summary of Reviews for The Brook of Portland

• One review highlighted a negative experience, citing poor treatment of residents and violation of state regulations.
• Many reviews praised the welcoming, kind, and caring staff, noting the beautiful decor and cleanliness of the facility.
• The Brook is described as suitable for more independent individuals, with some noting it may not be ideal for those requiring significant support.
• Accommodations are comfortable and well-designed, with staff going out of their way to meet residents' needs. Activities such as musical groups and outings are organized to enhance the living experience.
• The manager, Joseph, received special mention for his helpfulness, kindness, and genuine care for residents and their families.
• Facilities include little apartments with amenities like pull cords, meal plans, and the option for residents to have pets. Common areas feature pool tables, a theater room, and various programs to keep residents engaged.
• Housekeeping, utilities, and meals are included in the monthly fee, with the food quality and variety being satisfactory to residents.
• The community is new, clean, and offers a range of services including memory care, with staff willing to assist with Medicaid when necessary.
• Despite some minor complaints about food and refrigerator size, overall feedback about the facility's amenities and staff attitude is very positive.
• Activities and social opportunities are available to help residents stay engaged and make friends, contributing to a positive living experience.

Overall, The Brook of Portland receives high marks for its staff, facilities, and the quality of care provided to its residents, making it a recommended community for seniors looking for a supportive and engaging living environment.