The Brook of Gaylord

Positive Reviews:

• Residents and their families have expressed high satisfaction with the care and environment at the Brook of Gaylord, highlighting the caring nature of the nurse aides and the cleanliness and furnishing of the building.
• Management, particularly mentioned for being exceptional, is responsive and attentive to residents' needs, even going above and beyond in personal situations.
• Visitors from afar have noted their pleasure with the care provided, reinforcing the facility's reputation for quality service.
• Short-term stays, such as respite care, have received glowing reviews for the friendliness and attentiveness of the staff, the cleanliness of the facility, and the quality of meals and services provided.

Concerns Raised:

• There is a noted concern regarding the turnover of nurse aides, which may be attributed to competitive pay elsewhere, though this is a common issue in the industry.
• One review advises vigilance regarding the quality of care, suggesting it may not meet expected standards for all residents.
• Issues with administrative processes have been mentioned, including difficulties in obtaining medical information for a resident, despite legal documentation being provided.

Overall Recommendation:

The majority of reviews for the Brook of Gaylord are positive, with many families recommending the facility for its caring staff, clean and welcoming environment, and responsive management. However, potential residents and their families should be aware of the concerns raised about staff turnover, quality of care, and administrative challenges.