The Bixby Home

The reviews for the senior living facility in question present a mixed picture, with some reviewers expressing satisfaction and others raising serious concerns.

• Several reviewers praise the facility for its caring staff, clean environment, and the range of activities available to residents. They highlight the sense of community and the personal attention given to residents, making it feel like a true home.
• Positive experiences include the helpfulness of live support for inquiries, the beauty and spaciousness of the Victorian house, and the variety of social and recreational activities that foster a family-oriented atmosphere.
• One reviewer appreciates the facility for providing a loving and inspiring home, noting the professional and lovely staff, and the convenience of nearby amenities in Interlaken.
• Family members of residents commend the facility for its kind and caring staff, the quality of care provided, and the facility's ability to create a comfortable and engaging environment for the elderly.
• However, several reviews express significant concerns about the management and conditions at the facility. Issues include perceived dishonesty, hostility from the owner, lack of accessibility by phone, and additional charges for services like cable TV.
• More serious allegations involve the facility's physical condition, lack of compliance with ADA standards, and the inability of residents to communicate with the outside world due to restricted access to internet and phone services.
• Some reviewers allege unprofessional behavior by the management, including refusal to communicate with family members, mishandling of residents' belongings, and overall neglect of residents' medical, emotional, and physical needs.
• Concerns about the legality of the facility's operation and calls for state inspection are mentioned, with one reviewer urging others to report such facilities to protect vulnerable individuals.

In summary, while some find the facility to be a caring and engaging environment for their loved ones, others raise serious concerns about its management, conditions, and the treatment of residents and their families. Prospective residents and their families are advised to thoroughly research and consider these reviews when making decisions about senior living options.