The Atrium, A Choice Community

Positive Aspects:

• Staff received high praise for being great, pleasant, responsible, friendly, caring, and going above and beyond.
• Facilities are kept very clean, with comfortable rooms and common areas like TV room, activity room, kitchen, rehab room, and sauna and Jacuzzi room.
• Meals are chef-prepared, with accommodations made for special dietary needs.
• Many activities are offered, including daily activities and efforts to keep residents engaged and safe during COVID by organizing activities by floor.
• Facilities are well-maintained and offer a home-like setup for residents.
• Some facilities are affordable and centrally located, offering convenience and accessibility.

Negative Aspects:

• Some facilities do not accept Medicaid, limiting accessibility for certain individuals.
• Challenges with COVID-19, including staff and residents testing positive, have impacted the ability to provide timely care and medication.
• Staff shortages have been noted, leading to overworked staff and complaints about the level of care and service.
• Some residents expressed dissatisfaction with meal quality, room temperature control, and the lack of off-location activities and therapy animal visits.
• Concerns about organization and communication within the facilities, with some reporting that the staff seems overwhelmed and not well-coordinated.
• Some facilities may not be fully equipped for individuals with higher mobility needs, with issues noted regarding handicap-accessible bathrooms and the practicality of navigating the space.

Mixed Reviews:

• While some reviews highlight the caring nature and dedication of the staff, others point to instances where staff seemed overburdened and less enthusiastic.
• The approach to handling COVID-19 received both praise for careful management and criticism for its impact on staff availability and resident care.
• Facilities generally appear clean and well-maintained, though some specific complaints about room cleanliness and maintenance were noted.