Ten Oaks Place

The reviews for Ten Oaks reveal a mixed set of experiences from residents, their families, and staff. Some reviews express deep dissatisfaction, citing issues such as poor communication, aggressive sales tactics, and concerns over cleanliness and COVID-19 precautions. One review detailed a particularly distressing experience of being unable to visit a dying relative and another accused the facility of a HIPAA violation.

Conversely, other reviews praise Ten Oaks for its caring staff, quality of care, and the sense of community it fosters. Positive experiences highlight the facility's compassionate approach to residents in the Alzheimer's unit, the dedication of long-term staff members, and the relief and peace of mind it has brought to families. The leadership team and staff are commended for treating residents with respect and compassion, and for creating a welcoming environment that feels like home.

There are also mentions of the facility's cleanliness, activities, and the overall quality of life provided to residents. Some reviewers, who identify themselves as staff or have had family members work or reside there, express pride in being part of the Ten Oaks team and commend the facility for its commitment to treating residents and their families as their own.

However, concerns about the facility's management, particularly in relation to staff turnover and adherence to health protocols, suggest areas for improvement. The reviews collectively underscore the importance of transparency, effective communication, and consistent quality of care in fostering trust and satisfaction among residents and their families.