Sylvia G Thompson Residence Center

Positive Reviews:

• Many reviewers love the building and the new administration, highlighting the facility's beauty and great staff.
• One reviewer, who works there, expresses their love for the place.
• The Sylvia G Thompson Residence Center, particularly its memory care section, is praised for its cleanliness, smell, ample staffing, and beautiful environment including plants and an atrium. The staff is noted for their professionalism and compassion.
• Facilities such as a beauty salon, garden patio, indoor atrium, and walking track are appreciated, along with the private rooms and small group settings for memory care.
• The physical therapy staff at Sylvia Thompson is commended for significantly improving a resident's condition, offering spacious rooms and a nice therapy room.
• Several reviews mention the friendliness of the staff and the clean, pleasant smell of the facility, indicating great care for the residents.
• The new wing of the Sylvia G Thompson Memory Care Unit is described as beautiful, with residents well cared for and treated with high regard. The facility offers large rooms, daily activities, and dedicated CNAs for each living area.

Negative Reviews:

• There are complaints about rampant theft of personal items that are not addressed.
• One reviewer describes the center as the most depressing they've ever seen, criticizing the quality of care, food, and overall atmosphere as dark, cold, and depressing.
• A tour left one reviewer unimpressed, noting the facility's darkness, shared rooms, and an overall sense that it was not a suitable place for their mother.
• Some staff members are described as snobby, and there are criticisms of the overall staffing quality, including an incident where a med tech used inappropriate methods to administer medication.
• The food quality is also criticized by a reviewer who had a family member in the facility.