Surrey Place Care Center

Positive Reviews:

• Many reviewers express a deep appreciation for Surrey Place, describing it as a family-like environment with compassionate and friendly staff.
• Several comments highlight the facility's cleanliness, the quality of care, and the personal attention residents receive.
• Some reviewers, including former and current employees, praise the teamwork and the positive atmosphere among staff and residents.
• Family members of residents appreciate the care and attention their loved ones receive, noting the facility's efforts to accommodate visits and maintain communication, especially during COVID-19 restrictions.
• One reviewer, who also had personal rehabilitation experience at Surrey Place, commends the rehab director and team for their excellent service.

Negative Reviews:

• A few reviews criticize the organization and care standards, mentioning unattended call lights, cold food, and a lack of genuine care from some staff members.
• Concerns are raised about the facility prioritizing appearances over addressing internal issues and the well-being of residents.
• One reviewer shares a disappointing experience with the hiring process, citing a lack of communication and perceived waste of time.
• There are mentions of staff not being trusted with certain responsibilities and a general sentiment from one reviewer that they would not recommend the place.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff's dedication and the facility's environment, there are notable concerns about specific aspects of care and management.
• The majority of negative comments seem to come from a minority of experiences, with some suggesting improvements in communication and internal processes.