Stonebridge Nursing & Rehab

Positive Feedback:

• Staff across various departments including administration, nursing, and rehabilitation are highly praised for their quality of work and dedication.
• Residents enjoy well-prepared meals and a tidy living environment thanks to diligent housekeeping.
• Significant improvements noted under new management, including facility upgrades and better staff quality, despite staffing shortages.
• Staff are commended for their kindness, patient-nurse relationships, and effective communication with families.
• Some residents express satisfaction with their care, mentioning specifically the warmth and attentiveness of the nursing staff.
• During the quarantine pandemic crisis, the facility was recognized for its excellent efforts in keeping residents safe.
• Rehabilitation services received special mention for their effectiveness, with one resident achieving mobility faster than expected.

Negative Feedback:

• Some reports of internal conflicts among workers, potentially affecting the care environment.
• Concerns about the level of care provided, with specific mention of delays in receiving assistance and cold meals.
• Criticism towards the care attitude of some CNAs and the overall perception of care quality, especially for Alzheimer's patients.
• Management practices and salary structures are criticized for not reflecting work ethic, experience, or tenure.

Mixed Feedback:

• Facilities are described as clean and homey, though some note that they are not as modern or pristine as newer establishments.
• While some reviews highlight excellent care and staff dedication, others express dissatisfaction with aspects of patient care and management.

General Observations:

• The facility is appreciated for its homemade food and the overall care environment.
• Family members express gratitude for the facility's efforts to maintain communication, especially during challenging times like the pandemic.