Stone Ledge Manor

Pamela D.

2021-05-03

My mother in law was there for a few months in the memory care unit. While the rest of the facility seems to be in ok order the staff at the memory care unit were not doing their job. Every time we went to visit mom she smelled like Urine, her clothes were filthy, her hair smelled very dirty and her feet had a thick layer of mud. I left several messages with the person in charged to see how mom was doing and she never return them. One day mom was sent to the Hospital and they said she was sent to Tampa but when we got there she was not there because she was sent to another hospital but they never bother to call us to let us know. Sherry the person in charged look grumpy all the time, never friendly and seemed to complain about mom who is in the late stages of dementia. We have a health advocate to help us make sure mom is taken care of but they didn't want to work with her at all. We couldn't get a hold of anyone to communicate with us about mom but when my husband discharged mom to move to another place, Sherry said that mom was trouble because she wondered all the time and got in people's rooms. Nobody said anything about mom being a problem before until we discharged her and Sherry was very rude to my husband not letting him talk and was very defensive when we said that we were moving her. I recommend you move your loved one to another place if you want to have at least the minimum amount of care for them because here all they did was make sure they were breathing which is why I gave the one star. They surely deserve none

Kenneth Crosswait

2021-07-01

My father loves Stone Ledge, and when my brother and I visited from out of town, Faith, Shari, Jessica, and the rest of the staff were just fantastic. I would recommend Stone Ledge to anyone wanting a super friendly, well-run, excellent ALF.

Glenn Crosswait

2021-07-01

My dad moved to Stone Ledge during the pandemic. We had weekly phone calls during that time and he seemed to love it. After being vaccinated and flying to Florida to finally visit in person, I can see why. The staff is phenomenal and the facility is clean and inviting. My brother and I were treated like family when we visited. We enjoyed eating meals with our dad, spending time in the courtyard, and interacting with residents and staff. Thank you to everyone at Stone Ledge for taking such great care of my dad. I am indebted to all of you.

Serena Lapointe

2020-01-01

Since being employed with SLM I have learned that working for a company that has no compassion and respect for their residents is best not worth even one star. The residents are treated like numbers. The management allows the building to be delegated by an arrogant, dishonest, disrespectful womanizer. Allowing the maintenance director to oversee building operations from cameras in his home. Delegating nursing concerns that he has no business even being involved in. Transportation of residents to and from follow up appointments, surgical appointments such as dialysis is directed through a maintenance director that doesn’t work past 2:00. No transportation or maintenance after 2:00 and only transportation at the convenience of a man that has no clue the importance of medical treatment . That being said, forcing staff to transport residents in their own vehicles to emergent appointments.Residents and care staff are great, but if they only knew who was really knew what was going on behind the scenes.

Prophet Dr LV Robinson Ph D

2021-01-01

A month ago This place head a good receptionist but hired under False pretentions Taken from a job Paying more than $14 a hr With benefits and all But dealing with the virus Wrapping up in 3 or 4 Garment Was little overwhelming Talking to this lady she promised her the world She would not have no benefits She would not have no benefits She allowed her to come to work The pay with just a little different but she promised that she would make the difference up in a months to come Because she knew the value of my wife potential in qualifications Answered saying should be paid $15 to $16It didn't learn for things to change It didn't long for things to change it was like Jekyll and Hyde Come to find out There have been more than 6 or 7 receptionist in multiple employees Then 10 are 11 Who is abruptly left this place because of the behaviour of their supervisor the boss Bipolar hit her head on the wall Disrespectful Curse all the time this respect the employee Are you back-and-forth with the employees like juvenile children cursing back-and-forth is unbelievable Threaten to fire Childish behaviour The mental behaviour is very bizarre The Bipolar Episodes with the senior citizens is unheard of she talked to them like dogs she threatens them her her abusive language unbelievable there are senior citizens that are packing up and leaving her coping skills it's none she wear the same clothes daily she stinks and smells she's known personally personally because you have drinking problem Is one thing to do what you do on the outside but when you bring to the inside it's another thing My wife and miss A-day of work very helpful to this woman When over 35 years of experience 30 years is an RN &18yrs Of clerical Accounting Receptionist An associate director9 months into a job Her car was involved into accident and totalled put husband in the hospital Her boss miss Sherry uncompassionate did not care her after every single day because my wife was off them two of the days threatening to fire her and that's what he did my wife drive an hour and two minutes to get to work everyday and she was trying to find a reliable ride. I've never seen anyone like this lady in my life a monster Boss And the only reason this please get a star is because of the senior citizens in it She needs to be removed herself She is a nightmare an accident waiting to happen.Pastor Dr LV Robinson PhD

diana sutton

2021-01-01

Jessica and Share are very nice and for the most part, very responsive. Dad only lived there 2 1/2 months during the covid lock down so I was unable to move him in, set up his room or visit him inside. This made me very uncomfortable. Not their fault just this is how it is.Dad had several UTI infections and was at the hospital Evey other week. He passed away this week at the hospital.I cleaned out his room, was allowed in for this. What I found was appalling. Dad should have been in a nursing home instead of of here. He was unable to move his wheelchair, hold a cup, dress, stand up, pretty much anything. So he was put in his room and sat there by himself all day.I bought him flavoured drinks to keep him hydraded, lots of bottles. They were all gone. Not one in his room. Did they even give them to him? Did he even see them? I know he didn't drink them all.His laundry basket was empty. Thinking they did his laundry I was pleased. Nope. All his dirty clothes were balled up and thrown in the top shelf of the closet. It smells of poop. They balled up his pooped in pants and put them in the closet!!!I took the clothes and put them in the trash bag, took bag out of the trash can to tie up. The trash can was lined with what looks like dried vomit.His disposal underwear, I sent a case a few weeks ago, doesn't look like they used any of them. The case is still full!!!Last Thursday I got a call from him saying, he needed help. Ran over and was able to do an inside visit in the conference room. Not in his room. When I got there they told me they just took him to be showered. Waited 45 minutes for him. Now I wonder did they shower him because I was there?I have lots of questions.I understand covid lock down has been very difficult for everyone and the staff is feeling the pressure as well. However this is totally unacceptable. Wish I had insisted on going to his room a month ago.

Bracha Friedman

2021-01-01

great place

Yo Design

2021-01-01

“Looks like home and feels like family”... this is so true about Stone Ledge, When you feel you have nowhere to turn (including your own family) and yet you know you need to find a secure, clean and healthy environment for your elder loved one, you can count on the phenomenal team at Angel Care! They take the time to actually listen to your concerns and ensure all concerns are appropriately addressed in a professional attentive manner. I am at peace because I know uncle Dave is safe and at peace in her beautiful new home at Stone Ledge.

Sol Greenstein

2021-01-01

Warm and loving staff providing exceptional care

Madalynn wilmoth

2021-01-01

Unorganized and rude

Adriana Delacruz

2021-01-01

Our relative lived in the Assisted Living community before needing to live in Memory Care. Both communities were clean and fresh at all times. He was given wonderful, compassionate care. He required a lot of attention and they provided that. Peter and Olaf made him feel like an empowered man!Sherri and Jessica were always accessible and we felt “special” just like our relative.This is a wonderful home way from home!

Malky Koenig

2021-01-01

Amazing Facility and environment.Very Devoted staff

Raizy Fogel

2021-01-01

The staff there is Amazingly devoted!!!! The Facility as well as the outdoor grounds are very well kept!!

Elizabeth Levy

2021-01-01

Amazing facility takes great care of my family member. Great atmosphere

devora backenroth

2021-01-01

This facility is a beautiful, state of the art facility! The staff is warm, caring, and always available for a helping hand. Definitely recommend! Truly a place you can call home.

Avi Friedman

2021-01-01

Stone Ledge Manor has a fantastic team that goes above and beyond. All residents are cared for like family and the staff is so kind. Great food and fun activities are also part of an overall 5 star environment.

Sharon Long

2021-01-01

It is with great pleasure to speak of our family’s experience at Stoneledge Manor. We have great comfort knowing that Mom is being competently and compassionately cared for at her forever home.There has been a constant throughout our time here. She has guided, directed and led the way for a successful transition to this new journey for our family. She has exhibited poise and grace, and always had kind and appropriate words, and caring, pointed advice. Her passion for her community is abundant and recognizable. I hope Jessica McCleod knows that she has become our rock.Despite these difficult times since Mom has been a part of the Stoneledge family, we have seen challenges. Hurricane Irma and now COVID-19. Jessica and Sherry have guided the ship and kept our families safe. They never seem too busy to care or lend an ear or a hug. Other constants with direct contact with our family have been so enormous in helping Mom and making her life pleasant. Thank you Margaret, Ola and Peter.

Dana Poly Corp.

2021-01-01

they are amazing, my mom was at this facility great staff very caring and sensitive thank you

Floyd Carroll

2020-01-01

Having been in and out of a number of SNF and Assisted Living communities within the surrounding 3 counties I can honestly say that Stone Ledge Manor left a very positive impression. The facility is very clean, the food is prepared daily with fresh ingredients and the staff was friendly and professional. I cannot speak to other reviews but I am happy to have found our loved one a place to live out the remainder of their years. The memory care unit is one of the best I have seen at this price point. I strongly urge any family to setup a tour and visit this "off the beaten path" property - we are very glad we did!