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St. Francis Heights Convalescent Hospital
35 Escuela Drive, Daly City, CA 94015
For Pricing & Availability
(800) 780-8101To Reach a Resident
(650) 755-9515Estimated Pricing
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- Several reviews highlight concerns about understaffing, neglect, and a lack of compassion from the staff. Specific issues include poor care for patients recovering from surgery or illness, with reports of patients being overmedicated, neglected, or receiving inadequate rehabilitation services.
- Some reviewers express dissatisfaction with the facility's handling of personal care, including rough treatment and communication issues, particularly for non-English speaking families.
- There are reports of serious issues such as untreated bedsores and inadequate response to emergency situations, raising concerns about patient safety and well-being.
- On a positive note, some reviews praise the facility for its caring and attentive staff, clean environment, and efforts to accommodate patients' needs, including dietary preferences. These reviews mention experiences of kindness, effective recovery support, and a sense of being at home.
- Concerns are raised about the facility's environment, including noise levels, cold food, and the practice of using diapers for all patients at night, which some see as infantilizing.
- Parking and logistical issues are mentioned as minor inconveniences compared to the more serious concerns about patient care and staff responsiveness.
- One review specifically thanks medical, supervisory, and clinical staff for their courteous, compassionate, and timely care during a family member's end-of-life care, highlighting the positive impact of individual staff members.
Overall, the reviews present a mixed picture of the facility, with some expressing gratitude for the care received, while others raise significant concerns about the quality of care, staff behavior, and facility practices.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 4
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Sept. 1, 1968
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 102
Total current residents: 101
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 2
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $1644
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-03-17 | 2023-03-22 | F | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2020-01-24 | 2020-02-06 | D | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2020-01-24 | 2020-02-06 | D | Emergency Preparedness Deficiencies | Establish policies and procedures including evacuation. |
| 2020-01-24 | 2020-02-06 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2020-01-24 | 2020-02-06 | D | Emergency Preparedness Deficiencies | Establish roles under a Waiver declared by secretary. |
| 2020-01-24 | 2020-02-06 | D | Emergency Preparedness Deficiencies | List the names and contact information of those in the facility. |
| 2020-01-24 | 2020-02-06 | D | Emergency Preparedness Deficiencies | Provide emergency officials' contact information. |
| 2020-01-24 | 2020-02-06 | D | Emergency Preparedness Deficiencies | Provide primary/alternate means for communication. |
| 2020-01-24 | 2020-02-06 | D | Emergency Preparedness Deficiencies | Implement emergency and standby power systems. |
| 2020-01-24 | 2020-02-06 | D | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2020-01-24 | 2020-02-06 | D | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2020-01-24 | 2020-02-06 | D | Smoke Deficiencies | Install smoke barrier doors that can resist smoke for at least 20 minutes. |
| 2020-01-24 | 2020-02-06 | D | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2020-01-24 | 2020-02-06 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2020-01-24 | 2020-02-06 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2020-01-24 | 2020-02-06 | C | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-01-15 | 2019-02-04 | D | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2019-01-15 | 2019-02-04 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-01-15 | 2019-02-04 | D | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-01-15 | 2019-02-04 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2018-01-11 | 2018-02-01 | C | Emergency Preparedness Deficiencies | Develop Emergency Preparedness policies and procedures. |
| 2018-01-11 | 2018-02-01 | C | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2018-01-11 | 2018-02-01 | C | Emergency Preparedness Deficiencies | Conduct testing and exercise requirements. |
| 2018-01-11 | 2018-02-01 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-01-11 | 2018-02-01 | D | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2018-01-11 | 2018-02-01 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2018-01-11 | 2018-02-01 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-02 | 2023-06-01 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2019-11-22 | 2020-01-21 | D | Resident Assessment and Care Planning Deficiencies | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. |
| 2019-11-22 | 2020-01-21 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2019-11-22 | 2020-01-21 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-11-22 | 2020-01-21 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-11-22 | 2020-01-21 | F | Pharmacy Service Deficiencies | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| 2019-11-22 | 2020-01-21 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2019-11-22 | 2020-01-21 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-11-22 | 2020-01-21 | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2019-11-22 | 2020-01-21 | E | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2019-11-22 | 2020-01-21 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-11-22 | 2020-01-21 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-11-22 | 2020-01-21 | E | Nutrition and Dietary Deficiencies | Have a policy regarding use and storage of foods brought to residents by family and other visitors. |
| 2019-11-22 | 2020-01-21 | F | Nutrition and Dietary Deficiencies | Dispose of garbage and refuse properly. |
| 2019-11-22 | 2020-01-21 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-11-20 | 2019-01-15 | E | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2018-11-20 | 2019-01-15 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2018-11-20 | 2019-01-15 | E | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2018-11-20 | 2019-01-15 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2018-11-20 | 2019-01-15 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2018-11-20 | 2019-01-15 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2018-11-20 | 2019-01-15 | E | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2017-12-14 | 2018-02-16 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2017-12-14 | 2018-02-16 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2017-12-14 | 2018-02-16 | D | Resident Assessment and Care Planning Deficiencies | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted |
| 2017-12-14 | 2018-02-16 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2017-12-14 | 2018-02-16 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2017-12-14 | 2018-02-16 | E | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2017-12-14 | 2018-02-16 | E | Nursing and Physician Services Deficiencies | Observe each nurse aide's job performance and give regular training. |
| 2017-12-14 | 2018-02-16 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2017-12-14 | 2018-02-16 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2017-12-14 | 2018-02-16 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2020-02-03 | $6,633 |
| 2021-11-29 | $650 |
| 2022-03-21 | $994 |
| 2022-03-21 | $987 |
What is in the Neighborhood
- The closest city is Daly City which is 2.3 miles away and has a population of 106,562 (small city).
- The average income is $80,176, which is high compared to other zip codes.
- Weather
- High Temperature: 66
- Low Temperature: 53
- Average Temperature: 59.5
- Day Breakdown: The area gets 88 days of rain and 276 days of sun
- Precipitation: 1.0 inches a year
- The median age is 39.7 years old, very high compared to other cities.
- 3.55% of the population are Veterans which is a low percentage of Veterans compared to other cities.
- 53.15% of the population are Foreign-born which is a very high percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 52% Asian, 4% Black or African-American, 20% Hispanic or Latino, and 21% White.
- The crime rate is 5.07 per 100 people which is high compared to other cities.
- Violent Crime: 0.82 incidents per 100 people
- Property Crime: 2.91 incidents per 100 people
- Drug-Related Crime: 0.85 incidents per 100 people
- The average life expectancy in zip code is 82.74 years old, which is very high compared to other zip codes.
- Air Quality: Good Days 211.0, Moderate Days 33.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Pacific Supermarket
0.0 miles awaySprouts Farmers Market
0.7 miles away99 Ranch Market
0.7 miles awaySafeway
0.9 miles awayDaly City Market
1.3 miles awayNone Found
Bus Stations
Southgate Avenue & El Dorado Drive
0.1 miles awaySouthgate Avenue & Cerro Drive
0.1 miles awaySaint Francis Boulevard & Southgate Avenue
0.1 miles awaySaint Francis Boulevard & San Miguel Avenue
0.1 miles awaySaint Francis Boulevard & Belhaven Avenue
0.2 miles awayBanks
Wells Fargo
0.6 miles awayChase
0.7 miles awayBank of the West
0.7 miles awayU.S. Bank
0.8 miles awayBank of America
0.8 miles awayHospitals
Seton Medical Center
0.3 miles awayChinese Hospital Outpatient Center
0.8 miles awayKaiser Permanente South San Francisco Medical Center
2.2 miles awayLaguna Honda Hospital And Rehabilitation Center
5.1 miles awayCPMC Saint Luke's Campus
5.8 miles awayPharmacies
CVS Pharmacy
0.8 miles awayRite Aid
0.9 miles awayWalgreens
1.2 miles awayCVS
3.6 miles awayCentral Drug Store
4.3 miles awayDentists
A+ Dental
1.3 miles awayTolosa Sison Dental Group
1.5 miles awayPacific Manor Dental
1.8 miles awayPacific Rim
2.1 miles awayShoreView Dental
2.2 miles awayParks
Westmoor Park
0.4 miles awayAlta Loma
0.5 miles awayMussel Rock City Park
0.7 miles awayGellert Park
0.7 miles awayDaly City
0.8 miles awayPlaces of Worship
Misión San Francisco de AsÃs
6.7 miles awaySwedenborgian Church of San Francisco
8.1 miles awayGrace Cathedral
8.8 miles awaySaint Marys Roman Catholic Church
14.0 miles awaySaint George Serbian Orthodox Church
14.4 miles awayShopping
Serramonte Center
0.3 miles awayStonestown Galleria Mall
3.6 miles awayThe Shops at Tanforan
4.2 miles awayKinokuniya Mall
8.0 miles awayKintetsu Mall
8.0 miles awayCulture
Diego Rivera Theatre
3.9 miles awayRhoda Goldman Concert Meadow
4.2 miles awayWildlife Theater
4.3 miles awayJerry Garcia Memorial Amphitheater
4.6 miles awayFar Out Gallery
4.8 miles awayRestaurants
Lech' Go
0.1 miles awayGreat Wall
0.1 miles awayKadok's
0.1 miles awayBurma Cafe
0.1 miles awayT.C. Pastry
0.1 miles awayGet exact pricing & check availability
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