Spring Arbor Of Cary

Do you guys currently have a waitlist?

Yes, we have 4 people on our Assisted Living waitlist. Looking about 2-3 months out for an opening, best guess.

Could you provide an overview of the types of professionals on your staff and the training they undergo at your facility?

For the clinical team, we have a RN on site about 50 hours a week but on call otherwise. Under her, you have an assistant resident care coordinator, with over 8 years of experience. Under them, you have trained medicine technicians who have their CNA certification as well as Med tech certification, and then you have Resident assistants who have their CNA certification. All team members go through new team member orientation for several days followed by shadow days and finally being signed off by the RN for the community. Team members also have continuing education trainings they go through monthly.

Could you tell me about the measures you have in place to ensure the safety and well-being of your residents?

For the safety of our residents, we have several measures put in place. In all apartments, we have pull cords beside the bed and toilet for residents to pull. All residents also have a pendant that they wear to press if they need assistance (similar to a life alert pendant). All residents are also checked on about every 2 hours.

Do you offer any resources or support services to aid residents' transition into the community?

We all know that a transition into a community setting can be overwhelming and an adjustment to both residents and team members as we learn our new residents. We spend more time with the residents during those first 30 days helping residents get adjusted to the community. Resident Assistants help residents get to and from their apartment as well as the activities department reminds resident of ways to get involved day to day.

Do you offer transportation services for residents?

We offer transportation services for medical appointments 3 days a week; Tuesdays, Wednesdays, and Thursdays. Our activities department also offers outings about 3 times a week to various places around the area. We go on lunch outings weekly, some shopping trips, and usually a museum or park outing a week. During a monthly resident council meeting, we ask residents to let us know where they would like to visit.

Could you tell me a little about your dining experience?

In the community, we have two dining areas; our formal dining room and our Cary Café. In the formal dining room, there are set meal times; 7:30am, 12:00pm, and 5:00pm. There are always two main entrée options and an everyday menu residents can choose from. In the formal dining room, we have assigned seating. We try and pair residents who have similar interests, backgrounds so we encourage conversation. The next area is our Cary Café. The café is open from 7:00am to 7:00pm. This Café allows flexibility to residents and allows residents to not feel rushed. There are options like the all-day dining menu available during the hours. The items are soups, salads, sandwiches, and several snack options.

What is the process that takes place if a resident has a complaint or an issue they want addressed?

Residents and families can request a meeting or a conversation with the nurse for the community, Shari Campbell, or our Executive Director, Emily LeMay at any point. This can be done by stopping at the reception desk and asking to speak with the appropriate person or calling the community and asking to speak with the appropriate person. The door is always open to discuss any concerns or issues. Please come to us so we can address the issue and get it resolved!

What is your policy on communication with resident's families? How do you keep them updated about their loved ones' well-being?

When a new resident moves into the community, there is paperwork filled out with responsible parties or Power of Attorney information. We use this information to notify the correct person, if it is someone other than the resident, of changes or concerns needing to be addressed.

Do you all offer short-term or respite stays? How much does this cost?

At this time our community does not offer short-term respite stays. Our community stays full with a waitlist going so we offer availability to those looking for permanent homes rather than short-term stays. Respite stays range from $250-$350 a day plus level of care $450-$1,900. Respite stays are typically 2 weeks to a max of 1 month. Our permanent apartment contracts are month to month with a termination notice of 2 weeks.

Are you all a pet-friendly community?

We are a pet-friendly community! Residents can bring their own pets to live with them AS long as residents can fully take care of the animal and pay a non-refundable pet fee of $1,500. We also encourage pets to come and visit their loved ones. We have several therapy dogs that come into the community!

Are residents able to get Covid vaccination and flu vaccinations in the community?

Residents are able to have the vaccinations done in the community. Typically Walgreens or CVS will set up a day clinic in our sunroom.

Are residents able to age in place?

Residents are able to age in place the majority of the time. There are a couple of situations where a skilled nursing community may be a better fit and residents would then need to move out. Those reasons consist of feeding tubes, traches, IV ports. The other piece is the mobility aspect. If residents become unable to walk or transfer from bed to wheelchair with assistance, residents would need to be bed bound with hospice services in place. Our community is a no-lift community so we cannot physically pick residents out of bed.