Spencer Municipal Hospital

Positive Reviews:

• Many reviewers have praised the hospital for its compassionate and high-level care, especially in the OB and labor & delivery units. Patients felt supported, comfortable, and well-cared for during their stays.
• Staff across various departments, including the front desk, lab, and phone support, were highlighted for being friendly, helpful, and professional.
• Specific instances of care, such as a mother receiving a spinal block to avoid medication affecting her milk supply and a child receiving stitches, were commended for the staff's attentiveness, patience, and ability to make patients feel prioritized and informed.
• The hospital's environment, including the kitchen and custodial staff, was noted for being welcoming and contributing to a positive overall experience.

Negative Reviews:

• Some reviewers expressed dissatisfaction with the hospital's professionalism, citing instances of unprofessional behavior such as hanging up on callers seeking information.
• There were complaints about the staff's lack of understanding and compassion, particularly in the emergency room, with one reviewer describing their treatment as poor and unethical.
• A specific complaint was made about the hospital's baby net setup, with a preference for posting baby births by date rather than alphabetically to make it easier to find specific announcements.
• One review criticized a particular staff member and the hospital's approach to testing and treatment, feeling that their needs, especially regarding mental health support and an emotional support animal, were not adequately addressed.

Mixed Feedback:

While many reviews highlight the exceptional care and support provided by the hospital staff, there are notable concerns regarding professionalism and compassion in some areas. The hospital is praised for its OB and labor & delivery services, but some operational and interpersonal aspects have room for improvement.