Call for pricing and availability: (980) 890-6880

Signature Healthcare At Tower Road

26 Tower Road, Marietta, GA 30060

Based on 117 reviews


Services and Housing Options

Assisted Living, Memory Care, Nursing Home, Skilled Nursing, Rehabilitation

Estimated Pricing

Studio
Estimated $2,854
For Pricing & Availability
(980) 890-6880
To Reach a Resident
(770) 422-8913

Signature Healthcare At Tower Road Description

At Signature HealthCARE on Tower Road, we strive to provide our patients and their families with the best care possible. Our 126-bed facility offers a variety of services from medical attention to restorative therapy so that everyone can receive the support they deserve. Our offerings span a wide range of patient requirements – from short-term rehabilitation to extended long-term care. In collaboration with your doctor, our talented team of medical professionals – including specialists, nurses, nutritionists, therapists and dietitians as well as social workers – craft a comprehensive treatment plan designed to help you or your family member reach their maximum potential.

Price Comparison

  • Estimated Facility Price: $2,854
  • Average City Price: $3,054
  • Average State Price: $3,054
  • Average National Price: $3,545
  • Ranking

  • Ranking in City: 16 out of 21 communities in Marietta
  • Ranking in State: 472 out of 636 communities in GA
  • Parent Organization

    Signature Healthcare At Tower Road is a member of a larger group of communities called Signature HealthCARE.

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    Amenities
    Signature Healthcare at Tower Road provides its patients with a variety of amenities. Patients have access to a 24-hour pharmacy, a quality of life program, a full-time chaplain, multi-denominational weekly religious services, facility-wide WiFi™, a computer station, onsite podiatry services, dental and optometry services, a hair salon, private rooms available, a volunteer program and bereavement accommodations. All these amenities make Signature Healthcare at Tower Road an excellent choice for those in need of medical care.

    Rehabilitation Services and Amenities
    Signature Healthcare at Tower Road provides a comprehensive selection of rehabilitation services and amenities, such as physical, occupational, and speech therapies seven days a week. Additionally, they offer numerous additional programs including dysphagia training, pulmonary rehab, cardiac rehab and more to assist patients in their recovery process quickly and safely.

    Health

    skilled nursing

    rehabilitation services

    Information from Centers for Medicare & Medicaid Services

    This nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 2 stars on its health inspection, 5 stars on its quality measures rating, and 2 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 4-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 01/19/70 and is run by a for profit organization. It is a large-sized nursing community with 100 nursing beds. Currently, there are 106 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.

    Alerts from Centers for Medicare & Medicaid Services

    This facility has not been given a health inspection within the last 2 years.

    Overall Ratings

    Signature Healthcare at Tower Road is a nursing home that is in the top half of facilities in terms of overall rating. The overall rating is slightly higher than the state average. This nursing home has a 2-star health inspection rating, which is the second lowest possible. However, this nursing home has a 5-star quality rating, which is the highest possible. The quality rating for this facility is slightly higher than the state average.


    Staff Ratings

    The Signature Healthcare At Tower Road has a 2-star staff rating the second lowest possible. However, the nursing home is in the top 20% of facilities in terms of LPN staffing hours per resident per day. The nursing aid staffing hours per resident per day is slightly higher than the state average. The RN staffing hours per resident per day is slightly higher than the state average, but the licensed staffing hours per resident per day is slightly higher than the state average. The nursing home is in the top 10% of facilities in terms of physical therapist staffing hours per resident per day.


    Covid Data

    The Signature Healthcare At Tower Road nursing home is in the bottom 10% of facilities in terms of resident vaccination rate. The resident vaccination rate at this nursing home is way lower than the state average, coming in at just 74.1%. This is compared to the state resident vaccination rate of 87.3%. In terms of staff vaccination rate, the nursing home falls into the bottom half of all facilities. The staff vaccination rate sits slightly lower than the state average, coming in at 89.4%. This is compared to the state staff vaccination rate of 91.5%. Lastly, in terms of covid booster rate, The Signature Healthcare At Tower Road again falls into the bottom 10% of all facilities. The covid booster rate here is way lower than the state average, sitting at just 53.8%. This is compared to the state covid booster rate 80.8%.


    Quality Measures

    The Signature Healthcare At Tower Road is a 5-star nursing home that is in the bottom half of facilities in terms of residents who lose too much weight. The nursing home is in the top 10% of facilities in terms of residents who received an antianxiety or hypnotic medication. The nursing home is in the top 30% of facilities in terms of residents that have one or more falls with a major injury. The nursing home is in the bottom 30% of facilities in terms of residents whose need for help with daily activities has increased. The nursing home is in the bottom 40% of facilities in terms of residents given Pneumococcal vaccine. The nursing home is in the top 40% of facilities in terms of residents who have depressive symptoms. The nursing home is in the bottom 40% of facilities in terms of residents given Flu vaccine.


    Emergency and Hospitalization Quality Measures

    The nursing home is in the top 40% of facilities in terms of hospitalizations per 1000 days. The hospitalizations per 1000 days is slightly lower than the state average. The nursing home is also in the top 40% of facilities in terms of outpatient emergency department visits per 1000 days; however, the number of visits is slightly lower than the state average. In addition, the nursing home ranks in the top 30% of facilities in terms of short-stay residents who had outpatient emergency department visits; yet, this number is way lower than the state average. Lastly, The Signature Healthcare At Tower Road falls in the top 40% of facilities when considering short stay residents who were rehospitalized after a nursing home admission; but again, this number is lower than what's seen at the state level.

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    The Marietta Area

  • Population: 59,067 (large town)
  • Average Income: $48,506 (64% of the country has a higher median income)
  • Community Distance From City Center: 1.3 miles
  • Healthcare Nearby

    Hospitals

    Wellstar Kennestone Hospital
    0.1 miles away
    Cobb Health Center
    1.9 miles away
    Concentra Urgent Care
    1.9 miles away
    Planned Parenthood
    2.0 miles away
    WellStar Windy Hill Hospital
    6.3 miles away

    Pharmacies

    Walgreens
    0.1 miles away
    CVS Pharmacy
    0.9 miles away
    Publix
    2.8 miles away
    PeachView Drugs
    3.3 miles away
    Rite Aid
    3.5 miles away

    Dentists

    Gentle Care Family Dentistry
    2.2 miles away
    Aspen Dental
    3.0 miles away
    Barrett Parkway Dentistry
    3.0 miles away
    Corner Dental
    3.0 miles away
    Great Smile Dental
    3.4 miles away

    Essentials Nearby

    None Found

    Bus Stations

    Marietta Transfer Center
    2.4 miles away
    The Commons
    5.1 miles away

    Supermarkets

    Kroger
    2.1 miles away
    Food Depot
    2.1 miles away
    Sam's Club
    2.2 miles away
    Walmart Supercenter
    2.4 miles away
    Publix
    2.8 miles away

    Banks

    Wells Fargo
    0.1 miles away
    Bank OZK
    0.2 miles away
    Fidelity Bank
    0.8 miles away
    BB&T
    0.8 miles away
    State Bank & Trust Company
    0.9 miles away

    Things to do in the Area

    Places of Worship

    Stone Mountain Methodist Church
    24.5 miles away
    First Baptist Church
    24.6 miles away

    Parks

    Lewis Park
    0.5 miles away
    Monarch Park
    0.9 miles away
    Elizabeth Porter Park
    0.9 miles away
    Joanne Woodward Park
    1.0 miles away
    Gantt Park
    1.0 miles away

    Shopping

    Town Center at Cobb
    3.3 miles away
    Pine Straw Place
    7.2 miles away
    The Avenues at East Cobb
    7.4 miles away
    Woodlawn Square Shopping Center
    7.5 miles away
    Cobb Galleria Centre
    7.7 miles away

    Culture

    Music on Wheels Academy of Performing Arts
    0.4 miles away
    Earl and Rachel Smith Strand Theatre
    1.2 miles away
    North Park Gallery
    1.2 miles away
    Les Filles Artist Collective
    1.3 miles away
    Marietta's Theatre in the Square
    1.3 miles away

    Restaurants

    Canvas Cafe & Bakery
    0.2 miles away
    It's Greek to Us
    0.2 miles away
    Brandi's World Famous Hot Dogs
    0.3 miles away
    Il Mee Korean Restaurant
    0.4 miles away
    Crooked Tree Cafe
    0.5 miles away

    Weather

  • High Temperature: 85°F
  • Low Temperature: 45°F
  • Average Temperature: 67.1°F
  • Day Breakdown: 182 days of rain, 5 days of snow and 177 days of sun
  • Precipitation: 3.3 inches a year
  • Google map of Signature Healthcare At Tower Road

    Licensing

    This community is licensed by the state of GA. It is a large-sized community with 138 total beds.

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

    Get exact pricing & check availability

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    Reviews

    General Staff Rating
    Based on 22 total reviews
    Care Staff Rating
    Based on 33 total reviews
    Food Staff Rating
    Based on 5 total reviews
    Cleanliness Rating
    Based on 5 total reviews
    Activities and Services Rating
    Based on 2 total reviews
    Elizabeth Connally
    2021-01-05

    1.0 rating


    No phones in patient rooms?!?! RUDE, UNHELPFUL STAFF. We have contacted the state Ombudsman in regards to several issues we have had with this place. DO NOT RECOMMEND. They really don't care if their patients are comfortable and have basic things like phones and TV in rooms. Call buttons in rooms NOT WORKING!!!! UNACCEPTABLE.

    Deanna Ripple Cressman
    2020-07-07

    1.0 rating


    Terrible. Zero follow up. They lied about giving my dad a UTI test for five days. They lied about doing a second Covid test never did it. Nobody returns any emails or phone calls. Spoke with the director who said she would handle this personally after all the mess ups. Never heard from her for over a week. Then very little response or accountability. Avoid this place if you can. Also no personal hygiene. He has not been shaved the entire time he has been there.

    Candy Hearn Donoghue
    2019-07-02

    5.0 rating


    Great caregivers, very attentive to patients, wonderful activities, therapists care about patients needs. Highly reccomend!

    Tonyia Mcclure Cox
    2019-04-02

    1.0 rating


    short staff,kitchen always forgets to bring the food that the Dr has order we have to go and get it. the nurse are great. sometimes the cna ate short with family members and pts but alot of that is understaff. parking is so bad need more parking for family members

    Dawne Deverell
    2019-03-29

    5.0 rating


    Great Experience! My Mom was there for rehab and is now in extended care there. I have only positive things to say about this facility. The PT’s, OT’s, nurses, caregivers, Social workers, CNAs, and more, all have been very kind and caring to my Mother’s ever- changing needs. I was kept informed of her progress along the way and met with them in Scheduled round table discussions regarding my Mom’s status. They were proactive in anticipating what was next for my Mom and relaying vital information whenever I needed it. KUDOS to the staff at Signature Tower Road!

    Marion Thomas
    2019-03-02

    1.0 rating


    I WOULD NOT Recommend this facility. My sister has been there for rehalibation for 8 weeks. They are clearly unstaffed. They are unprofessional. Flowers delivered to her the next day are missing with claim from staff that they were broken & thrown out. She was given another patient's meds and had to be taken back to hospital. There is no communication or updates between staff. We were told by therapist that her order for her diet had changed, however it was not updated in her chart, which created a problem that the director had to get involved. There has been too many incidents to name. There are no safety rails for bed so they put gave her a child size floor mat in case she falls out of bed. The problem with that is she is 5'5 and well over 200 lbs. The smell is also a problem which screams stay away.

    Mary McNevin
    2018-07-04

    5.0 rating


    LuLu Bell Derby
    2018-03-03

    5.0 rating


    Tiyisha Treadwell
    2018-02-09

    5.0 rating


    Sheila Smith - Pirkle
    2017-10-07

    1.0 rating


    David Pirkle
    2017-08-27

    1.0 rating


    The only good thing was Miriam she was really nice. This is a terrible please to put an animal. I would not recommend it at all.

    Marianne James
    2016-09-26

    1.0 rating


    DO NOT put yourself or a loved one here. They are horribly understaffed, and the level of care is nonexistent. My relative is in worse shape now that when he arrived about 6 weeks ago.

    Vicki Gallant Freeman
    2016-08-14

    1.0 rating


    Most of the nurses were wonderful...the people on the phone were great...the admin staff from top to bottom not so much...I have been going thru my mom's things today after she passed 5 weeks ago...I have never seen such disrespect shown to a persons things ....what passes as a pastor is well it leaves a lot to be desired and his lack of compassion is amazing...Mom was fairly well taken care of but believe me I was on them and they knew what would happen if she was not taken care of...her walker is gone, her reacher is gone...lots of her things gone...shoes and clothes that do not belong to her...Show compassion people..I realize she was just a dead body but come on...I know you wanted her out so you could remodel...but this was a disgrace..shame on you..you get a zero because you didn't divide it up in admin and caretakers...i will give a one so it will let me post..get your parents stuff after they pass people or you will be sickened as to how it was handled

    Jana Lynn Fouce
    2016-05-26

    5.0 rating


    I had a loved one at this facility and I have to say it was a great experience. The staff was always very caring and nice, the facility was always clean, everyone was well organized and happy to help me in any way possible. I would definitely recommend this facility!!! Thank you guys for everything you did to help our family!

    Lindsey Schocke
    2016-01-24

    1.0 rating


    My husband has been staying at this facility for several weeks. This nursing home is disorganized, understaffed, and the food offered does not match what the on-staff nutritionist recommends for each patient. My husband has specific dietary needs and about 1 meal in 3 actually matches the requirements listed on the meal ticket that comes with his tray. For example, his is supposed to have 3 meals and 3 snacks. He gets 3 meals and seldom gets a snack. When he is offered a snack, it is a sugar bomb like rice crispies. His meal plan specifies no dessert with fruit as a substitute. But his evening meal comes with apple pie or pecan pie or cake as a dessert most of the time. He calls in meal requests and the kitchen staff that answer the phones agree that they have what he asked for, then 30 minutes later, a nurse stops by and says "I'm sorry, they should not have said that, we are out of X". Often, the kitchen will run out of food and close early.

    Randy Kennison
    2015-11-19

    1.0 rating


    Richard S.
    2021-05-03

    1.0 rating


    MURDERERS!!! They commenced the murder of my father.. he has disrreah for a whole entire month and I kept telling them to please take my dad to the hospital and they refused to do so. My dad I just went through a partial amputation and was supposed to be here for physical therapy which iI am almost positive they charged Medicare for of course but did not give my dad any physical therapy at all because he was in bed with diarrhea falling out of his behind I had to force him out of there with an ambulance to take him to Kennestone were they found that he had CDiffand sebstes... The worst part about it is that all these days have been taken for his physical therapy that he really needed because he sees all they care about is money and stealing money from Medicare they were the start of this huge infection in my dad's body Where it ultimately killed him these people are horrible sick they don't care about nobody but themselves and they don't even know how to speak English I have videos I have pictures I have recorded phone calls anything you want to prove these people are nasty just send me a message

    Lisa S.
    2021-01-17

    1.0 rating


    The worst ever. Do not take your family to this nursing home because upper management just wants the $$. I have never in my life worked for a company where management hides PPE in their offices. The CEO Loretta Barnes and her sidekick Kim Franklin lock up the PPE in their offices away from staff. There are no gloves in the patients rooms, no gowns on the doors and good luck with getting a face shield. Good luck finding a pair of goggles, management will not give you any unless 'State" comes in to do an inspection.Furthermore, that place is infested with roaches and there are boxes and supplies thrown everywhere in the supply room. I feel bad for the nurses because they are overworked. On any given night or day there may be 1 nurse who has 35 patients and another will have 37. This is not fair to the patients and the nurses are doing the best they can. Honestly, this place needs to be shut down ESPECIALLY since they've decided to take in COVID patients with the PPE being hoarded by upper management, AND they try to get as many COVID patients as possible so when a patient does not show signs of COVID, they move them in to a where another patient has never had COVID. So wrong! They don't even test the COVID patient before they send them over to the Non COVID side so you already know what happened, the patient that did have COVID, now does. **DO NOT WORK HERE****DO NOT PLACE YOUR FAMILY HERE**

    Mamabear M.
    2020-06-08

    1.0 rating


    Very disappointed in the care my mom received. She went straight from the hospital and they messed up her medicine on 2 different occasions with 2 different shifts and staff. They did not check for the orders  from her surgeon from her hip replacement and her bandage was left on 2 weeks past the time for removal.  Also, since she had just had a hip  replacement and had to have assistance to go to the restroom. When she buzzed for assistance, it would take at least 30 minutes to have a person come to help. Sometimes they never came.

    Scott F.
    2018-08-21

    5.0 rating


    When I came to Signature Health Care at Tower Road from the hopsital, I was completely unable to care for myself and was unable to move. Their help with medication for pain management and OT and PT allowed me to progress to the point where I could go home and have outpatient PT. I use a walker and am mobile thanks to their help. I have gratitude for all the help I received from OT, PT,  the consulting internist and rehabilitation physician and their PA's,nursing, the CNA's, the Chaplain, the adminstrative staff who assisted with insurance and referral to outpatient care.

    Teresa B.
    2018-03-15

    4.0 rating


    My husband was here about eight weeks.  The regular staff was great.  Ron staff not so much.  Overall it was a good experience.  The place was kept clean.  My husband was kept clean.  The discharge process could use more work to assist patients going home.  A lot was left up to us to figure out.  If needed I would use this facility again, but arrange discharge several days ahead of time.

    Kathy M.
    2017-12-27

    1.0 rating


    Don't let the pretty paint fool you only there to hide the problems.  Red ants biting, climate control issues.  Wrong meds given, issues with oxygen filling up with water.  Asking patient to leave room before discharge just so someone else can move in - that should have NEVER been asked.  Feel sorry for people there that do not have the ability to speak up for themselves.  For some that work there - it appears to be just a job.  2 positives - the Physical Therapy Team and the Chaplin.

    Sandra M.
    2017-11-30

    4.0 rating


    I cannot brag on this place enough. It's an older building but kept spotless. Everyone I have interacted with has been wonderful. The therapists are professional and very patient with my questions. I feel my loved one is safe and well cared for. The only reason I didn't give them a five is because the parking is problematic. That is not a big deal when compared to the quality of care!

    Faith B.
    2017-09-16

    1.0 rating


    They do not do any daily cleaning. My grandmothers clothes is stain and her bed sheets are collected from crumbs. My mom had to call a nurse to help her change her entire bed sheets! Everyday a nurse would come in to change my grandma's pee pew bag and most stuff are always missing. It's like they don't know what they're doing or what's going on. We called many times to do this and that and the wait is like 1.5 to 2 hours. My grandmother is supposed to do daily exercises, eating, and changing... that was never done unless my grandmother is either awake or cooperate, (which she doesn't most of the times)... how can my grandmother improve if they're not supposed to do what they're supposed to do? I prefer Filipino nurses that's there for patiences 24/7!!! They work extra hard and are willing to get things done! House keepers haven't refill paper towels and toilet papers in the restroom. Had to ask for some from the receptionists. They never bother calling for the house keepers for us. They totally ignore us and continue to talk stories. I felt annoyed...

    Lola E.
    2021-12-11

    1.0 rating


    This place has some serious staffing issues. A few times actually I observed patients were not medicated both on long term floors and rehab floors. The proper authorities were made aware but nothing seems to have changed. On different dates in November 2021 I have observed patients not be medicated and when asked why? They had no nurse assigned. I was also told that the next day all meds seemed to have been passed because they had a nurse go into the matrix(their charting system) and put she passed them. There are alert residents on these floors that can back up this statement as well as nurses. It is neglect. And truthfully heartbreaking.

    Corvette granny funny stuff we dont know
    2021-12-11

    1.0 rating


    I cannot get my pain meds as prescribed by their doctor. I am in the rehab program and a chronic pain patient. I just had the 5th surgery on my femur but I am constantly denied my pain meds. I had a nurse with teal in her hair be extremely rude to me tonight. Would not check on the status of my pained as they were not ordered when they were supposed to be and I ran out. I had to lay in pain though no fault of mine. The nurse with teal hair would not call the doctor nor the pharmacy for me. She absolutely rudely refused to do so. Obviously this will not be changed for me but maybe in the future.

    Sue Olsen
    2021-12-01

    1.0 rating


    Hi! I writing this so people will pay more attention to where they send their loved ones. Even thought we look at the ratings it doesn't spell the whole story. I had an experience at Signature Healthcare on Tower Rd.. Kennesaw. This is what l went through. I spent from Thursday to Saturday in a broken bed where l slipped to the bottom. Luckily there was a end to keep me from the floor. Then they left me in a wheelchair for 6 hours. Which hurt my hip and leg. A PT therapist asked how long it was broke. I told her and she went to the nurses station and said this is unacceptable. Which a nurse and nurses aide move a bed from another room. Then more drama l was not allowed out of bed at the time. I asked for a bed pan, which l was told you have a padI said as the nurses aide was yelling at me and the poor lady l was sharing the room with. The nurses aide finally brought the bed pan as l told her it took as much time for a bed pan as to change a pad. She finally said sorry your right. Then 2 hours later l had to use a bed pan again. I pressed the nurses button well guess what 12hrs. 45 minutes later it was answered by the oncoming nurses aide which apologized l said not your fault. Not like l want to say what happened. The bed was soaked from one end to the other and sweat was rolling down me also. So after that the administration came down to talk to me. And finally after repeating what happened several times l finally said just get me a lie detector and it will show l'm not lying. So finally they had to do an investigation where they canceled the women's contract. And if that wasn't bad enough the administrator came down and said your not eating whereas l said the food was terrible. So they brought the nutritionist up. I said what l liked mind you this was after l already told them. So they said if l didn't like it l could have another choice. Right l asked twice and twice got nothing. So l had my friend order a pizza for me. The administrator came in and said why aren't you eating l said the food is terrible but l have a pizza up front that's been there for 20 minutes she said couldn't of been there that long. So l said get me a wheelchair an l'll get it. She said lll go get it. L said thank you. Then 1 day later the doctor came in and said your not eating.l said no. He said you can order out then. I was mad but didn't say anything. But why should a patient have to order out. Just give people what you say you serve. A decent meal. Don't ever complain about wafflehouse cause there meals are Heaven compared to what people got at rehab. Now in closing they lost my clothes also.Which l said get me a wheelchair l'm getting my clothes back just before l left l got them back. The other nurses, nurses aides, PT people and social workers and cleaning people were great. Thank you'd and l appreciate you go a long way. I don't remember everyone's name but thank you Marguerite.sa

    Adri Jacks
    2021-11-01

    5.0 rating


    My mother is in long term care. The entire staff takes very good care of her. Social worker Jacqueline Daley goes above and beyond her duties to make sure My mom had everything she needs. I would highly recommend this facility.

    Tyler Fordham
    2021-11-01

    5.0 rating


    Love my job here. I have had the pleasure of working with great residents and co-workers.

    D MW
    2021-11-01

    5.0 rating


    I must give a big shout out to Tina (I am not sure what he job “title” is she has been the primary person who answers the phone when calling to direct calls to patient rooms or nurses) who has answered countless phone calls from me this week. She has politely, patiently, professionally and with compassion, care and concern really gone above and beyond her normal job responsibilities to help me as I find my Dad back in your facility and me 1000 miles away in another state. Thank you from the bottom of my heart.

    La Mesa Rehab
    2021-10-01

    5.0 rating


    Erica in Social Services was a gem. She guided us how to proceed from admission to discharge to transportation for our family member. Keeping us updated at all times. The care team was prompt and involved. Thank you Signature Healthcare :)

    Lorri Gilley
    2021-08-01

    5.0 rating


    I love working for Signature. I had a wonderful experience first as a family member with my dad being short term, then going long term with him. The staff was wonderful to us, and I was there EVERY day 8am until 8pm !!! I had just lost my mom, and as an only child, I was VERY protective of my dad. I came back to volunteer and then I missed the residents so much I went to work for Signature. Love, love, love the residents here!!!

    Beverly Bell
    2021-08-01

    4.0 rating


    My aunt has been at this facility since April recovering from a terrible ankle wound caused by circulatory problems. After seeing a vascular surgeon and having a stent placed in a leg artery, her wound is slowly healing. The therapy staff has been very patient and diligent in helping her recover her strength and mobility. The CNAs, especially Marjorie, have treated her kindly and cheerfully while helping her bathe, dress, etc. The wound care nurse (Lindsay?) comes by every day and gently cleans the affected area and changes the bandages.I have had occasion to be in many such facilities, and this one is the first I visited where I wasn't immediately struck by the smell of urine. This may sound like a lame compliment, but it isn't easy to keep such places clean. They also have a lovely courtyard my aunt enjoys sitting in.My only complaints are that the Internet access isn't sufficient to let her watch her beloved Braves games and that the quality of the food has been inconsistent. (I believe they may be changing caterers.) Even so, she has gained 14 very-needed pounds since she arrived.Families may not understand how difficult it is to meet the diverse needs of such a frail population. I know my aunt can be stubborn, but that has not affected the level of care she receives. No rehab facility or nursing center can be expected to be perfect, but Signature Health tries its hardest.

    Lilly Antebi
    2021-08-01

    1.0 rating


    most incompetent healthcare facility!

    TruthsOverTraditions Corporation
    2021-08-01

    1.0 rating


    Poorly operated and roach infested facilty

    Private
    2021-08-01

    1.0 rating


    My family member was admitted last night. She let me know that she hadn’t received her pm or am meds. She is experiencing difficulties breathing and anxiety. I called the facility and was told that she wasn’t there. I called three other locations and returned to this facility and finally was connected to here nurse. Tonya was condescending in tone. Family member had to call 911 for help because she wasn’t taken seriously. I do not know what caliber of staff you have to to care for your patients, but it is unacceptable for this handling of anyone. Put yourself in the patient’s place and I guarantee things will change.If you are treated the way you treated my family member you would bring legal complaints.

    Eric Mclemore
    2021-08-01

    5.0 rating


    I've been working here for almost a month and I have really enjoyed the experience. The staff has been friendly and receptive to me joining the team. I would place my own family in this facility if I needed the assistance.

    Byron Wilson
    2021-08-01

    5.0 rating


    I have had the ability to experience this building during my time in the healthcare industry and they are by far one of the BEST! From the care they provide to their residents to the respect they treat their staff with; it is such a pleasant sight. I would recommend anyone to experience Signature of Tower Road

    Penny Fleming
    2021-07-01

    1.0 rating


    My Father went there 146 lbs. Left 126 lbs. They did Not trim his nails. He was never shaved. If he didn't eat his food his plate was taking away. If you want your loved one to die this is the place. The care was awful. My Dad was not encouraged no was he helped when he needed to eat. His health deteriorated fast in the 3 1/2 weeks he was there! Physical therapy was a joke. He was not rehabilitated! So discusted and sad!

    ASHBY FOX
    2021-07-01

    5.0 rating


    My father became a resident at the Tower Road facility in February 2020, right before everything was shut down due to the Covid-19 pandemic. It was very hard for our family not to be able to see or visit Dad in person due to the Covid restrictions, but we have been extremely fortunate and grateful that the current activities director (Tyler) has been very accessible and responsive to us - even giving us his personal cell phone number - so that we could always feel connected and informed about Dad's care. Tyler has made it possible for us to have weekly Zoom calls with Dad, so that we all can see him and rest assured that he is healthy and happy. Tyler also has gotten to know Dad personally, and he always makes sure that the Georgia Bulldogs/Braves games and golf tournaments are on Dad's TV. We have been very lucky to have had such a kind, helpful, and responsive contact at Tower Road during this extremely difficult time for our family. Thank you, Tyler, for all that you do for our Dad/Granddaddy, and for our family!

    WHD
    2021-07-01

    1.0 rating


    Needs to be bulldozed down. This facility needs to have someone review them other than me. A higher authority. It’s nasty and dreary. The nurses will argue with the patients rather than help. Not all of course, but some need to be fired Immediately! I’ll sum it up. Do you love the person you are thinking of admitting to this facility? If so, DO NOT put them in here!

    Ashlee England
    2021-06-01

    5.0 rating


    We absolutely love this facility and the staff!!! My father was sent to the facility, to our understanding as a hospice patient, but once he arrived his insurance had changed everything. The staff caught the mistake immediately and contacted me, when I explained what the doctors had told us they corrected his treatment plan and gave him hospice care that went above and beyond!! They kept in contact with me constantly with their concerns and we worked together to decide what the best course of action would be for him. They staff was caring and compassionate to not only my father but my family as we struggled thru the last days of his life. The head of nursing John even took calls at home over the weekend as family came in from out of state since covid precautions require approval for entry to the facility! They helped give him a dignified end surrounded by family that he had not been able to see in the previous months due to covid restrictions in the hospital. I am forever grateful to them and will tell everyone how amazing they are!!! Thank you soo much❤️

    Kimberly Rice
    2021-06-01

    1.0 rating


    Worst experience ever! My mother was more debilitated when she left this facility than when she arrived. Was ambulatory before Signature. She was discharged on a Saturday and on Monday she was seen by an orthopedist because she was unable to bend or put weight on one leg. There is no way that nursing or PT would have missed that IF she was getting the care she needed and deserved (and the care Medicare was paying for). Mother was a shell of her self upon discharge and had lost a lot of weight. During her 2 week stay we found that, in our case and our opinion, administration to be untruthful. This was not mom’s first rehab stay but, this time, we were limited due to her positive Covid test. If we had seen the facility, we would have made other arrangements. At the time mom was a resident, they were not allowing visitors. The grounds were filthy to include, what appeared to be, used latex gloves outside the Covid unit.It has taken 3 months (and PT) to get her to her “old” self but she continues to talk of her poor treatment while at Signature. They are getting 1 star simply because mom was at least alive when she left. If others need skilled care and have a choice of facilities, I hope that they read the reviews first.

    Nyah Akata Akerele
    2021-06-01

    1.0 rating


    I'm a medical professional and work at a local clinic. I spoke with the Director of Nursing at this facility about a patient related issue, to which she was very rude, condescending, and unprofessional. She told me she had somewhere to be and wasn't interested in resolving the patient's issue. Dealing with her has reinforced that I would never want my loved ones in a facility with people like her working who are allowed to communicate with the public in that way. If she dealt with me this way and I work in the medical field, she would definitely deal with a resident or a family member that way.

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-01-28 2019-03-01 D Smoke Deficiencies Provide properly protected cooking facilities.
    2019-01-28 2019-03-01 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-01-28 2019-03-01 D Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2019-01-28 2019-03-01 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2019-01-28 2019-03-01 D Miscellaneous Deficiencies Have restrictions on the use of portable space heaters.
    2018-02-19 2018-04-08 D Smoke Deficiencies Have an alternate power supply for its alarm system.
    2018-02-19 2018-04-08 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2018-02-19 2018-04-08 D Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2018-02-19 2018-04-08 D Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2017-01-31 2017-03-15 D Smoke Deficiencies Provide properly protected cooking facilities.
    2017-01-31 2017-03-15 D Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
    2017-01-31 2017-03-15 D Services Deficiencies Have properly installed electrical wiring and gas equipment.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2019-01-31 D D Resident Rights Deficiencies Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    2019-01-31 D D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2019-01-31 G G Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-01-31 D D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-01-31 G G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-01-31 D D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-02-22 B B Resident Rights Deficiencies Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    2018-02-22 E E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2018-02-22 D D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2017-02-03 D D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2017-02-03 D D Resident Assessment and Care Planning Deficiencies Allow residents the right to participate in the planning or revision of care and treatment.
    2017-02-03 D D Quality of Life and Care Deficiencies Ensure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
    2017-02-03 E E Environmental Deficiencies Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
    2017-02-03 F F Nutrition and Dietary Deficiencies Store, cook, and serve food in a safe and clean way.
    2017-02-03 D D Administration Deficiencies Keep accurate, complete and organized clinical records on each resident that meet professional standards.

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