Siena Skilled Nursing And Rehabilitation Center

Positive Reviews:

• Staff at Sienna, including receptionists, nurses, CNAs, and other support staff, were praised for being nice, helpful, and caring. A specific mention was made about the quality of rehabilitation and care provided.
• Several reviewers highlighted the professionalism, kindness, and effectiveness of the staff and the care received at SSNF, mentioning that they felt well taken care of.
• One review appreciated the cleanliness of the facility, the quality of physical therapy, and the excellent care provided to their mother, noting the facility's condition and the effectiveness of the rehabilitation services.
• Another review simply stated appreciation for the help received post-surgery.

Negative Reviews:

• One reviewer reported an incident of theft at night, warning future residents to be cautious with their belongings.
• Complaints about general management and policies were common, including issues with noise, slow response times, uncomfortable beds, lack of basic equipment like scales, and poor food quality.
• Several reviews criticized the facility for being cold, noisy, having poor food quality, lack of privacy in showers, rude dietary staff, and overall poor conditions.
• Understaffing was a significant concern, with one review mentioning it directly led to their low rating. Concerns about sanitation and undisclosed COVID cases were also mentioned.
• Lack of assistance, particularly for those needing help going to the toilet or with changing diapers, was a critical issue. One reviewer detailed a lack of care and dignity, poor nurse to patient ratio, and inadequate nursing care, especially after a hip replacement.