Scottish Pines Rehabilitation And Nursing Center

Negative Reviews Highlight:

• Concerns about the quality of care, including staff ignoring call lights and not responding promptly to residents in distress.
• Issues with dietary needs not being met, specifically for a vegetarian resident repeatedly receiving meat.
• Reports of lost personal items, such as hearing aids.
• Complaints about cleanliness, including rooms not being deep cleaned and appearing filthy.
• Medication management problems, particularly for Parkinson’s patients needing timely medication for rehab participation.
• Understaffing issues leading to lack of assistance for residents.
• Management and food service director criticized for favoritism, prejudices, and overall poor management.

Positive Reviews Highlight:

• Some staff members, including nurses and custodians, recognized for their professionalism, attentiveness, and caring nature.
• Facility praised for its cleanliness and upscale environment.
• Therapy program and staff, including therapists and CNAs, commended for excellent care and making residents feel welcomed and cared for.
• Effective communication with family members about residents' progress and care.
• Some residents reported a positive rehab experience, noting attentive staff and enjoyable therapy sessions.
• Food quantity was satisfactory for some, with accommodations made for dietary preferences.

Mixed Reviews:

• While some reviews highlight excellent care and staff attentiveness, others point out significant areas of concern, including understaffing, poor management, and neglect of residents' needs.
• The facility's environment and cleanliness received both praise and criticism, indicating variability in experiences.
• Food quality and dietary management were contentious points, with some residents satisfied and others deeply disappointed.