Santa Fe Trails Assisted Living And Memory Care Community

Positive Reviews:

• Many reviewers praise the facility for its great care, friendly and attentive staff, and clean environment.
• Residents and visitors enjoy a variety of activities and the food quality is often highlighted as excellent.
• The facility is described as beautiful, with a comfortable, homey feel, and the staff is commended for being caring, responsive, and professional.
• Several reviews mention the facility's efforts to keep residents entertained and engaged, especially during difficult times.
• Some reviewers have had personal experiences with the facility through visits or employment, noting the positive impact it has had on their lives or the lives of their loved ones.
• The community support and involvement, including volunteering and sponsoring local events, are also appreciated.

Negative Reviews:

• One review criticizes the facility for being understaffed, leading to inadequate care and incidents where residents did not receive proper attention.
• There are complaints about management being rude and uncompassionate, particularly in handling staff departures and resident care issues.
• Specific concerns include not changing residents' underwear before bed, medication errors, and a lack of proper medical care leading to serious incidents.
• A reviewer advises getting all promises from the executive director in writing, citing an instance where an agreed accommodation was later refused.

Overall:

While many reviews of Santa Fe Trails are overwhelmingly positive, praising the staff, cleanliness, and care provided, there are serious concerns raised about staffing levels, management attitudes, and specific care issues. Prospective residents and their families may want to consider these points and conduct thorough research or visits to make an informed decision.