Rusk Rehabilitation Center

Positive Reviews:

• Therapists and physicians received high praise for their professionalism and effectiveness.
• Day shift nursing staff was commended for being considerate, compassionate, motivated, and understanding.
• Some patients had exceptional experiences, highlighting the compassionate and caring nature of the staff, including specific therapists and doctors.
• Physical therapy was particularly appreciated, with many patients noting significant improvements and a positive atmosphere.
• Some staff members went above and beyond, making patients feel comfortable and cared for during their stay.

Negative Reviews:

• Night shift nursing staff was criticized for being inconsiderate, ignoring patients, and creating an unsafe environment.
• Some patients felt marginalized due to their age and reported a lack of proper care and assistance.
• Issues with professionalism and responsiveness were noted, particularly in the human resources department and among reception staff.
• Concerns were raised about cleanliness outside of the main lobby and certain areas on the first floor.
• There were reports of administrative and nursing staff being unhelpful and unresponsive to patient needs and complaints.
• Some patients felt that the hospital gave up on them once they were deemed "unfixable."

Mixed Reviews:

• While many praised the staff and therapy, there were significant concerns about specific aspects of care, particularly during the night shift and in terms of cleanliness and professionalism in some departments.
• Patients and their families experienced a range of interactions, from highly positive and supportive to neglectful and disrespectful.