Roseville Care Center

Michelle Ott

2021-05-05

unfortunately my dad is in their so called care. it took them a few days to even know he had surgery after braking his hip. now he's having to be hand fed by staff and has pneumonia. I'm so angry with this place and kaiser for putting him in there.

Kristen Rose

2021-09-28

I'm attending my grandmas funeral services this week because of your great "care." Keep your loved ones far from this place!

Pam Verardi Knutson

2021-01-22

It took more than two days to talk to someone about getting my husband’s things back. I left a number of voicemails and never received a callback. The operator finally was able to get someone on the phone to help me. When I went to pick up my husband’s things two of his medications, boxers, and sweatpants were nowhere to be found. When I had spoken to the employee on the phone he told me I could pick up a suitcase. I have no idea who it belonged to, but it wasn’t ours. Total disorganization.

Mela Grace

2020-08-07

I don't recommend them because they employ white supremacists who feel ok sharing their views publically in communinty groups. Open racists should not be trusted with people's health care.

Lenore Keen

2020-01-08

Admin staff, SS staff I request services and it's never done or they hassel me.

Eric Lee Cook-Winscher

2018-08-18

Roseville Care Center is currently completely out of compliance with federal and state standards. Additionally, their in violation with HIPPA federal law. My aunt, has to wait 2 hours to get her rescue inhaler. They are constantly committing medical mal-practice, and neglegence.

Carl Trusty

2018-02-07

This place treated me great i never had it better there my nurse ted max isabel always treated me with love and care like a family i would recomend it to any one thats looks to improve qulity of life i miss yhem greatly

Ben Fry

2017-10-30

Such a great experience for my parents. Love this place.

Lucia Cuellar

2015-10-18

Inmediatamente mi doctora tomo cartas en el asunto me mando hacer estudios

Kelly L.

2021-11-29

The ONLY REASON this facility gets A STAR AT ALL is because you must select at least one. This place provides LOWER than basic care. It's the worst thing you can do to a person you love!  If you want to know the details of our experience - Read On!     My husband is young (50) and a "Complex Medical Case". He's has Kidney Disease, Diabetes and a massive wound on his foot that required emergency surgery (in an attempt to prevent amputation). He was discharged to a "SKILLED" Nursing Facility on 11/19 as he requires 100% NON-WEIGHT-BEARING for his foot to heal. To make matters more challenging, he's bariatric (he was going to have a gastric bypass, but got sick w/kidney issues & is not healthy enough for that surgery right now). It's DIFFICULT for a large person be non-weight-bearing. Hence why he needed a rehab facility. Kaiser [I know; you love 'em or hate 'em, But it's what we have] searched for a facility that could accommodate ALL my husband's issues and sent him to Roseville Care Center. Initial reaction: OLD and "meh", but we were hopeful the care would be better. WE WERE WRONG!    ISSUE #1: THEY ARE NEGLECTFUL! It always takes a minimum of 30 minutes for the call button to be answered... but more often than not, it's more like an hour. Then, someone comes in, turns off the button, asks what you need and says, "OK. I'll be right back." and then doesn't return for 30 minutes or more! THIS DOES NOT WORK if you're calling for help to use the bathroom!     ISSUE #2: THE NEGLECT IS SO BAD IT COULD BE CALLED ABUSE! I have three stories to share on this one. #1 My husband was in two rooms (in the same hallway) during his stay. His 1st roommate, Bob, is very hard of hearing. One night at dinner, I witnessed a staff member mumble to Bob asking if he was done with his dinner tray. I am perfectly capably of hearing & barely understood the question and Bob is HARD OF HEARING. So Bob responded, "Well, I don't know..." So the staff member said "OK" and started to remove Bob's dinner tray (that wasn't gone). I interrupted and reminded the staff member that Bob "didn't say he was done - he said I DON'T KNOW! That means he is not sure if he's done OR he's not sure what said. He is hard of hearing and you know it. Make sure he knows what you mean before you take half of his very meager meal away!" I then spoke clear & loud to Bob, asking if he was done with dinner.  He said, "Well, I guess, but I want my juice." So the staff member took his drink off the tray and removed the rest.  Whether or not Bob really was done I am not sure, but at least he understood what was being asked. #2 Another night my husband pushed the call button to use the restroom - no response. After 45 minutes, he started banging on the wall with his cane. Bob rolled over and told my husband, "I'll help you get their attention!" and started SCREAMING at the staff saying, "HELP! We need help in here!" Screaming and banging on the wall continued for 20 more minutes before anyone came in to see what was going on.  #3 My husband's second roommate (we're going to call him Mark) experienced the LACK OF RESPONSE too, but Mark has some difficulty in finding and pushing his call so my husband tried to help when he needed the nurse called. Friday after Thanksgiving, Mark needed help. My husband pushed the button for him, but no one came. So Mark decided to get up and ended up falling down. My husband began screaming for help, yelling that his roommate had fallen out of bed... After 10 minutes of NO RESPONSE, my husband called Mark's daughter on her cell phone and related the situation. It took MORE THAN 30 MINUTES for the staff to attend to Mark and get him up. When someone finally showed up, they said, "Oh. Sorry - it was during shift change. We were busy." Needless to say, Mark was taken to the emergency room via ambulance. His daughter tells us now that he will be ok, but that he will "NOT be going back to that place."     ISSUE #3: THE STAFF ARE MISERABLE IN THEIR JOBS AND IT'S OBVIOUS. My husband is one of the FEW PATIENTS that can hear & has 100% of his wit about him. He hears the staff outside of his room (which is right next to the nurse's station). They're always taking badly about the patients & complaining about the patient's issues. One staff member even shared his frustrations and mentioned that Roseville Care recently being considered for an MAJOR NATIONAL AWARD ... and that during the process of being REVEIWED for the award, the nursing staff ratio was 1 RN for Every FOUR (4) Rooms. Once they got the award, the staffing ratio is now 1 RN for Every FOURTEEN (14) Rooms! THAT IS ABSOLUTE GARBAGE! I HAVE NOTHING GOOD TO SAY ABOUT THIS FACILITY AT ALL! DO NOT ALLOW YOUR LOVED ONE TO BE PLAED HERE!And the above review doesn't even BEGIN to discuss the quality (or lack thereof) of their "nutrition program". The photo shows my husband's first dinner at the facility...

Jody B.

2021-07-11

We are so unhappy with the care provided for Mom. These people first of all are possesed with stool softeners, even if she has the runs they are shoving stool softeners at her twice a day. Also, not uncommon to have her sit in fouled pants for well over half an hour. Medications are not give on a regular schedule, some days at 8 and then next at 1130. Yesterday they even tried to give her diabetes medication, she does not have diabetes. Thankfully she has her wits about her and always questions what she is taking.

Pat C.

2021-06-07

Terrible place, dirty, staff unprofessional, bottle water, no containers with ice! Felt very unsafe!!!  Do not go there ever!!!

Cindy T.

2021-02-24

My sister is placed in this facility and I have had communication with several people on staff. Hilda is one of the latest social workers I have dealt with who preceded to hang up on me when my case worker and I were on speaker phone to ask her why they are trying to do an illegal room change to my sister who is in the process of getting Medi-Cal assistance. She insisted she knew the regulations once they were being read to her but then said she wasn't going to be called names (which she wasn't) and hung up on us. They also lost my sisters cell phone and her bedside phone can call out but when I try calling her it just says sorry the phone is busy at this time and it's been that way for 4 days. How they can say they are a 4 star location is beyond me.

Ina N.

2020-10-30

I have been going to RCC for the past 2 years as an outside agency nurse. I highly commend their staff for providing the best care for their patients. I had one patient in RCC that has huge wound that they were able to heal even if the patient is on hospice care. They are MIRACLE WORKERS! The facility can be very busy but they ensure the best care for their patients!

Gigi G.

2019-12-27

This is a wonderful care center they offer short term and long term services my grandma has been here for a few weeks not long term the cna and rehabilitations staff and nurses have been very great to her they have been great with her diet needs since she doesn't like fish they have been really great not to give it to her this establishment is a very clean atmosphere very clean establishment you do not smell any unpleasant smells when entering this establishment which is very nice this place has definitely improved from when it use to be Roseville convalescent much better very clean very helpful knowledgeable staff they definitely accommodate the needs of everyone there and make sure they only revive the best services that they need I highly recommend this establishment for anyone looking for great care the staff that works here is amazing and has done a great job with taking care of my grandma i am very happy to offer this review for this establishment thank you Roseville care center for all of the great services you have provided my grandma with we appreciate it

Michele S.

2019-10-03

The first day of arriving with my mother, two fractured vertebrae's she was put in a room with no phone or TV remote.  This was later found in the bidding from the prior patient???he person prior to had ripped it out of the wall. I went to Walmart at 12:30 at night to get her a burner phone when coming back  I rang the bell many times  to enter the building,  the nurse's aide that answered the door  apologized claiming they hear bells all day long and so they ignore them her  solution to this problem was to prop a glove box between the door and door jamb leaving the security door open throughout the night On the third day with no phone I decided to take matters into my own hands. When going to the front reception area I was greeted by two young women. They were playing cards with a young child maybe the age of seven? They couldn't help me with my phone problem and sent me to admissions. I met Brianna, she was amazing! She was the first person to take any kind of urgency in this situation. Her only solution was to get a cordless phone from another nurses station but would possibly ring throughout the night. (there were for service request over the last four days all of which were ignored )it escalated to the point that I was going to hire a private electrician to come in and put in a phone jack. I physically went under the nurses desk to find a phone jack to run my own line. I've enclosed pictures of what I found. Incidentally we were given our patients Bill of Rights the day she was exiting the hospital?? And ironically communication is one of her rights that was not provided. After three days my mother became dehydrated with no doctor on duty for the weekend this had gone unnoticed.  we as the family began monitoring her water intake. I had to bring this to the doctor's attention , we were not even contacted until death  five of her being at the hospital by any doctor! At that point she ordered the nurses to check every 2 hours for water intake, this should be a regulatory procedure. The power was out for  almost one full day and two half days . They had a fire on their compressor two months ago  and put in a new main switch which they could not get up to code , that was for their maintenance man.  So no air conditioning  no Lighting in the room for reading  obviously no clock that works my mom had no phone and no TV . The nursing staff is very caring but management has no idea what one side's doing it's very hard to get any kind of concrete information on your loved ones. I went to Jeff and administration things did not get better as we were leaving they had a list of other rooms that did not have phones in them. These are people who are vulnerable and this is not somewhere safe for your loved onesAnd please don't insult my intelligence by responding with I'm sorry you had a bad experience... Because you did know how unhappy we were on day 4 and she was there for 11 days! I spoke with administration for quite some time about these concerns. They gave me that old song and dance at that time yet none  of these were addressed and incidentally as we were leaving, over a week after she was moved to a new room,  there were five other rooms that needed phones, they investigated this after the second person complained about the same issue with their loved one!

Linda T.

2019-09-27

On Wednesday night we had our help lites on and a lot more patients down the hall for hours and no one came, I called the main phone line number 2 times and told them everyone's help lites were on for hours and no ones helped us, it did no good. Roomy had to potty and I'd requested my pain pills and didn't get them,. On the upcoming Friday my roomy that wore a leg Brace due to numbing in her right foot she used a commode at her bedside and depends while she slept. The metal in the brace broke through the stitching and was hurting her leg. We told the CNA but the swing shift CNA and Nurse didn't know how to put it back on her, my Daughter felt bad for her hurting and took it off for her till the Graveyard Nurse (we were told she knew what to do) came on Shift to fix it. I was complaining loudly that she needed to get in here so she could get help going potty and couldn't without her Brace. FINALLY THE NURSE SHOWED after working on her paperwork, My Daughter and I tried to tell her what was going on and were told "WERE NOT THE PATIENT"( in other words SHUT UP). She put the brace back on still messed up and told Roomy to get Physical Therapy to fix it Monday. My Roomy told her she'd wet herself and the Nurse told her "someone else will clean that". They work there staff everyday know stop 16 hour shifts with 8 hours between each shift. Can we wonder why it's hard to get help when there walking around delirious. Kaiser Permanente really screwed up using this Facility for the patients/members, the Dr. there handling the Kaiser patients didn't listen to a thing I said. I developed a bad cough and asked over and over for something to help it, I also said I had a Urine infection keeping me in the bathroom all day and night. I didn't get any Antibiotics for 2 1/2 weeks and it was after I'd been home 4 days. I told her and nursing staff  how the staff in the ER and in-home nurses wrapped my badly seeping calves or the wrapping would fall off in hours and be soaking wet, it took a week and a half till they started wrapping it right. My legs were raw and seeping fluid like a faucet and when the wrapping fell off or dropped down the bedding hurt my legs more. The Gause used was rough and I could feel every stitch of it, the in-home Nursing staff sent wrapping supplies to my home which my daughter brought in for them to use on me.  My stay was depressing all but for my Favorite CNA Massa and my WOUND NURSE CHARRY, they had my showers set for evenings and my bandages were changed during the day. I had a hard time getting someone on days to take me to the showers, wound nurse CHARRY took me and helped me. It was hot when I went in the first week I was there, we had power failures right after the Ambulance rolled in there on a gurney. I had my Daughter bring in my Evaporative Cooler to help cool our room (it helped all the nurses/CNAs loved it) one day my Roomys curtain was pulled and she was sleeping I was laying in my bed watching TV and I see a pair of shoes standing behind her curtain toes facing my TV's direction. I sat there staring at his feet and all of a sudden he steps out towards my evaporative cooler , sees me staring at him in his face and he says " OH YOU BROUGHT THAT FROM HOME?" I said yes I did and it works good. I had my Daughter take it home in fear it'd be stolen ( Not all Barney's are good I've learned after that instance, I told the NURSE in charge what happened, what he looked like and I'd found out his name. He had no business coming in our room skulking behind curtains messing with the patients things)

Lisa C.

2019-09-16

My brother-in-law lived his final days at the Roseville Care Center. He chose to die there because of the sense of community he built with the staff and other residents there and he referred to it as home. Our entire family will be forever grateful for the wonderful care Hugh received until he died on January 1, 2019. We all highly recommend this very caring place that provided excellent care for his many complicated health issues. We were sad to not have a reason to say hello to the wonderful staff on a weekly basis after he passed! They are truly wonderful people!!!

Kelly M.

2019-09-13

My mother has been there since 2015. She had a stroke and so she needed total assistance with her activity of daily living. Never a single day would I see her unkempt. She's always clean and well groomed. The staff at this facility are very caring and compassionate, from her CNAs to the licensed nurses and housekeeping staff.  They care for my mom like she's their own mom! The wonderful staff from the Activities department makes sure they take her to church every Sunday. If you ever need to place your loved ones in a skilled nursing facility,  I highly recommend Roseville Care Center.  They will never disappoint.

Tonja R.

2019-09-11

I have been here for about 10 weeks. The only thing that I have found bad about this facility is the food.I have been in physical therapy for the entire time thay I have been here. The Physical therapy staff is fantastic. My appreciation goes to Cindy. She always has something positive to say. My occupational therapists are very uplifting. Jennifer, Mary Ann and Victor. I couldn't ask for mote caring people. The RN"s and CNAs ate fantastic.

Paulette S.

2019-09-09

The facility was clean, the management and different department welcomed my friend to facility.  Therapy was great.  If she didn't like what was served they got her something else.  The staff is very caring.

Victoria D.

2019-08-21

The worsted place ever to put a family member. My mom was amid there in 2019 and a week and half later she was back in the hospital due to the fact that the nurse stuff is incompetent and allowed her to get a infection in her kidneys and when she was taken out to the hospital her personal property stolen from the facility. The staff there does not care about what happens to the patients or their property one left there. Have been trying to get reimbursement from this facility for the last month and the half still have not received a check. And when you call there and ask for information they get rude with you. I would not recommend this place for any family member. DO NOT SEND ANYONE THERE

Susan W.

2019-07-04

My Aunt is in Roseville Care Center and her CNA Zhanee McFadden is the sweetest, kindest, most loving and caring caretaker I have met in a long time. Kudos to Zhanee for her excellence in care for the elderly. She is definitely an asset to Roseville Care Center.. Thank you Zhanee for being so kind to my Aunt!!

Robin K.

2019-03-20

I as a caregiver of a resident seem pleased with my clients care. She's been here almost a month. Her CNAs - Angel, Maggie, Karishima, Dexter Wound nurse Lona, therapy helpers... Ernie, Ramon.  Med clerk too. May have forgotten someone . but so far all have gone out of their way to make her stay pleasing. Even some of the meals she liked. I also had another client last year that stayed here for a bit. Shes the one who recommended this place to use. I will refer this place again. Thank you

Michael D.

2018-11-18

This is one of the worst nursing homes that I have ever been and I've been in about six of them in the last 8 years years ago this place was really good but now I guess they have new owners and it's just one living extension of hell you can't get your medication when you want it you can't get sub asleep medication when you need it the doctor didn't order it it's not your doctor at the quack that is associated with this place everybody working in this place is lying plus I also steal your clothing and they liked it I have my my roommate here in Room 223 has had his clothing stolen over a period of time is of several months lots of stuff they just recently do you have any back to pair of shoes tennis shoes at that they had stolen months before this is one l would not recommend this place to put a rabies dog If this place burn to the ground it would be an improvement on nursing home industry in Roseville

Rochelle F.

2018-10-15

DO NOT SEND ANYONE YOU CARE FOR HERE!!!Having our mother in this facility has been a nightmare.commodes are not cleaned.  bells go unanswered for hours. they do not have the type of walker she needs-(there's one of them for a hospital with over 200 patients).she is not eating and who could eat the food they send?  they are not tracking her food consumption nor offering her something that she will eat.the kaiser liaison social worker has not been to see us and when i sought her out was of no help. however the on staff social worker, hilda, did direct me in a good way.today my mothers hemoglobin had dropped to a life threatening level and she had to be rushed to the hospital for an immediate transfusion.If you love someone definitely choose another facility.on the plus side two of the physical therapists are wonderful and there's one CNA and one orderly that are really caring and great.

Leona Callison

2021-12-25

My sister had great care during her three week stay. Her room and the facility was clean, the staff was excellent.

Lilly Kren

2021-12-04

They do not care for the patients here. I would give zero stars if I could. Expect your loved ones to be sitting in bed for hours a day, have their calls ignored, and not be bathed or changed for days at a time. Your loved ones will be sitting in their own feces, develop bed sores, and not have their medications given properly. The level of care at this facility is incredibly sad, the facility itself is dark and dirty, I don’t understand how this place is still running. They don’t actually care about helping people.

Jeff Routsong

2021-12-01

Check in was easy. Nurses were helpful to find rooms. Patients are most pleasant in the AM

Marianne Nibbelink

2021-11-01

Friendly staff. The environment is clean, pleasant and homelike for its residents and their families.

Kristen Kidd

2021-10-01

ZERO STARS. I am attending my Grandma's funeral services this week because of this facility. Get your loved ones away from here as soon as you can!

Joyce Allen

2021-08-01

My husband went there for rehab. Each day he was in bed. Pointing out the fact that I wished him to be up for meals did not help. They also put him a diaper as it was eaiser at night. Physical therapy was only done twice a day. They set my husband back instead of helping him move foward. Now I am faced with the task of breaking this pattern when he comes home

david terry

2021-07-01

I just started working at Roseville Care Center and I have been really impressed so far. I have known about this facility for over a decade and have always heard good things about them. Now working here I can understand why I have always heard such positive things. They are a five star facility but even better the staff are well trained and very welcoming. I am looking forward to working here.

Loretta Dillon

2021-06-01

My Dad was taken there yesterday for physical therapy. I drove over to center to check on my Dad, make sure the place is clean and he is not being tied down. I was not allowed in and told I need to make an appointment. I told the young lady that I was not given this information and someone should have told me of the restrictive visitation rules. She told me the hospital should have told me this information. I do not believe it is the hospitals responsibility to inform me of your centers rules. The center should call me and let me know what the rules are. The next available appointment is Thursday morning. So my Dad will have been there for 3 days without visitation. I have called all day trying to get the nurses station 4 to give me an update on my Dad. What the plan is for his care. I have been hung up on, transferred to accounting and simply sat on the phone listening to how much the facility cares for 15 plus minutes at a time before I give up or am told to try again later. I am ready to take my Dad out of this facility and will be working towards that means.

Theresa Barker

2021-04-01

My mother has been in this “rehab” for less than two weeks. In this time, she was offered medication that was not meant for her. Luckily she has her wits about her and asked what it was for. The person went to check but left the pill with my mom. She then ran back in and grabbed the pill and said “thank god you didn’t take it, it wasn’t meant for you”. Who knows how often that is happening! Another day, she was not given any of her medications until around 10pm because no one was assigned to her room. She is on heart meds and blood thinners. But the only meds they gave her was pain pill for her broken hip. She has also been left on the commode for far too long. How does this happen? She says most of the nurses and CNAs are nice but apparently they are very overwhelmed with the number of patients and they are the ones suffering!

Jon David

2021-02-01

This place is awful! Do not send your loved ones there. The staff is rude and the place is pretty much a dump. It should be condemned.

Heather

2021-02-01

Worst place ever! My relative was placed here after a short stay in the hospital. They never came home like they were supposed to. Their health quickly deteriated. They never appeared bathed. Teeth and hair always gross, never shaved. When asked if they would do it; it was a bother.. Our loved one constantly fell. Why!! The center dropped them off at the doctors with no family aware of the appointment and no one stayed with them. Center blamed family! Never took responsibility for anything alls they cared about was getting paid! Kept changing the relatives room and did not provide any sort of stimulation for my relative. It's hard enough having a loved one in these places but during covid its harder. They did not make any accommodations so that our loved one could be seen when asked. My relative died alone in this place. They said they got covid. I disagree! It was a lack of care for them. I'm not writing this in anger or distraught. This place needs to be shut down. So unorganized and disrespectful! My loved one had alhtimers. This is not a place for anyone with dementia or alhtimers!! Our family did not get to say good bye. There was no closure.. I blame the faculity for the lack of care! when they knew he was dying!They are mistreated and forgotten. No response from this facility will change that.

piss

2021-01-01

As you may know, Sarah Shewcraft (Sarah Arneson) claims to be an employee at your facility. I'm sure your facility is very nice but I hope you're aware that Sarah is not a very nice person. She is an online bully to those of the disabled community, the lgbt community, and basically anyone she decides to make fun of. I hope you understand.

Ashley Bebe

2021-01-01

I’m very disappointed in the choice of having an employee like Sarah Shewcraft. This girl constantly harasses people by slander. I wonder how she treats her residence's. Proof her tiktok handle is @yourfavoritepickme do better Care Center. I feel for the old people she takes care of.

Alexandria Reddington

2021-01-01

Would never bring a loved one here. They employ people like Sarah Shewcraft and tolerate her hateful and toxic behavior. I’d be embarrassed to employ this woman and can only imagine how she treats the residents.

Josie Monroe

2021-01-01

Horrible staff. Sarah shewcraft is a horrible and mean person. I would never take a loved one here knowing the kind of people that work there