Renaissance Village Rancho Belago

Positive Experiences:

• Many reviewers highlight the friendly and kind staff, making the transition to assisted living comfortable for residents and their families.
• Specific staff members are praised for their patience, energy, and caring nature.
• The setting and maintenance of the facility receive compliments for being lovely and well-kept.
• Residents and their families appreciate the great care provided, mentioning that the facility is like home and offers plenty of activities.
• The food is described as amazing by some, with chefs working hard to prepare nice meals.
• Communication with staff is highlighted as a positive aspect, with staff members being very communicative and making families feel loved and cared for.

Negative Experiences:

• Some reviewers express dissatisfaction with professionalism, citing unresponsiveness and unfulfilled job promises.
• There are complaints about management's attitude, including rudeness towards employees and residents.
• Concerns are raised about the transition from prior to new owners, including dissatisfaction with raised prices, lack of laundry services for certain care levels, and overall management and employee performance.
• The quality of food and service in the dining area is criticized, with mentions of order mistakes and average cooking.
• A reviewer strongly advises against working at the facility, citing a nightmare kitchen and a lack of care for employees and residents from management.

Mixed Reviews:

• While many reviews are positive, focusing on the care, setting, and staff, there are significant concerns about management practices, professionalism, and the impact of ownership changes on service quality and costs.