Regent Care Center Of Laredo

The reviews for this senior living facility are mixed, with some highlighting positive changes and others expressing significant concerns. One employee, who has returned for the third time, praises the new management, cleanliness, nursing, and kitchen staff, emphasizing the family-like atmosphere and the effort to make residents feel loved and trusted. This sentiment is echoed in reviews that commend the facility for its great service, caring staff, and engaging activities for residents.

However, several reviews raise serious issues about the facility's care quality and staff professionalism. Concerns include a complete lack of accountability, with nursing staff failing to communicate effectively about patients' conditions, leading to frustration and worry among family members. There are reports of high staff turnover, injuries due to poor staffing, and a culture of bullying and unprofessional behavior among the staff. Some reviews describe the staff as rude, unprofessional, and inconsiderate, with a particular emphasis on the negative experiences of non-Spanish speaking employees and family members.

Other criticisms focus on the facility's handling of personal belongings, with multiple instances of lost or stolen items, including dentures and souvenirs, which adds to the distress of families. The lack of empathy and communication from the facility, especially in times of loss, is also highlighted as a significant concern.

While there are positive comments about the facility's appearance, activities, and some aspects of care, the negative reviews suggest a need for improvement in staff professionalism, accountability, and communication to ensure the well-being and respect of all residents and their families.