Regency Hermiston Nursing And Rehabilitation Center

Alisha W.

2020-07-05

Your Medication Aide, Nadine Borden, proudly uses racial hate speech. I find this behavior and mindset to be not only disgusting, but extremely dangerous to our elderly community. This woman should not work with people. We demand that this employee be terminated and that you, as a resource to our community, come forward with a public statement. This is not acceptable, as she is a representation of your business.

Sandy Mowreader

2021-10-01

My mom was here for rehab for her hip(2 mo), they almost killed her, they didn’t care for her in a humane manner, they didn’t do the simplest things, like making sure she had her hearing aids in, teeth brushed, glasses on, clean clothes daily or her hair brushed. instead of getting better she good worse. She got a broken thumb, fracture in her back and 2 bed sores. Don’t put your love ones here!! Also watch out for insurance fraud. The office people are very rude!! Don’t put anyone here!!!

Carol McSweeney

2021-08-01

I've been home from Regency Hermiston for a little over a week. And I can tell you that I truly dont believe I would be doing as good as I am now without the care and kindness I received while at their facility.All the staff was very accomodating, even though I wasn't the easiest patient to work with. I have severe anxiety, and had to stop taking my anxiety medication because of complications with another med I needed more.This made me fearful, of everything and untrusting of everyone. I fought each new thing they introduced. The nursing and therapy staff validated my fear, as they calmly worked me through it , before long i understood that they weren't going to let me fall, (my biggest fear), and were there to help. If I needed something, they did their best to see my need was met. My CNAs were friendly, helpful, and there when I needed them.Dont ever want to go to a facility again, but if I do, this is where I'd want to return to

Christy Bender

2021-07-01

I have been at Regency since September 2020. This is my first experience in a facility like this. I am here because of what MS has done to my body.(The following is based on my personal experience from being here 9mos so far)(Heat & MS multiple sclerosis do not mix. It makes our body like Jello. I am not the only person it affects like this. I am speaking out for everyone, everyone who is scared of loosing something because they spoke up and any possible repercussion)I have stayed in a couple different rooms and have had most if not all CNA's, Nurses & Therapists assist me in my care. I have been treated with the utmost respect by most everyone here. The facility is as clean as it gets with an amazing team to take care of any cleaning needs. The team is quick yet thorough in their jobs.The Kitchens food ️ is seasoned well and have decent portion sizes with a variety of meals every day of every week. Even providing snack in between meals if needed! They are on top of everyone's dietary needs and provide the best quality meals at their disposal. Melissa ‍ is incredible. She manages & handles such an enormous and detailed job that she has been entrusted with and does so with a smile for everyone... and without Air ConditioningMaintenance Staff ‍ are quick to respond when repairs are needed and keep the facility looking and running smoothly inside & outside with what they have been given to work with. Thanks guys! Jason & Roman rock ️ They would fix the AC if they were given the funds to do so. The AC issue is not their fault.The Activities Department has lots for us residents to do every day even with Covid restrictions which are strictly adhered to. Thank you Allison & Raynie for everything you do for us. You are truly amazing! ☕ ️ ️☎️ The Therapy Department and Therapists display a professional hand when dealing with multitudes of patient needs, limitations & requirements. Thank you Heather for hiring such a great group of people to help us heal.The Nurses are friendly and professional. They are quick to attend to our needs as they arise, even the emotional needs.The CNA's are INCREDIBLE!All they do (from getting ice water to adjusting a residents body to wiping booties and so much more... Even verbal and suggestive abuse) in this hothouse of a building with a smile on their faces. It's amazing they still work here.The air conditioning has got to be fixed. The 200 hall, nurses station, dining room nearest nurses station, Physical therapy room and other areas are sweltering Put your hand close to the vent... NOTHING comes out in room 208. It is 8:10pm and 102°. (My M&Ms are melted!)This is highly unacceptable.Please fix immediately!!!Old folks cannot sweat to cool down as well as younger people can. It is unkind to keep everyone in these heat conditions.Please fix the Air Conditioner... Please.I have been told this has been like this for a few years and still is hot NOT NOT NOT ACCEPTABLE!! Not for work or living conditions.Someone on the phone asked me to hold off on posting this review because it was going to be looked at and fixed today. STILL HOT. Not biting my tongue any longer.(This & Stars on the internet will be edited to show the AC was indeed fixed when it happens. I will not delete or edit until it is fixed and it cools off in here by means of a new AC unit. Get grants, revamp the budget or whatever but get it done please! For the sake of all these older folks and Disabled folks who have no voice to speak up)#regency #rehab #regencyrehab #rehabcare #longtermcare #LTC #nursinghome#notcool #airconditioner #hotashell #noAC #livingconditions #workingconditions #hostileworkenvironment#hostilelivingconditions#hostilelivingenvironment

Stephen Bradbury

2020-01-01

Am unhappy about times being served terrible food, with no good reason. Then being told that I need to file the complaint.Took me an hour and a half to finally get a hot meal after being served a dry sandwich, a large tablespoon of potato salad and a broken piece of cake in a baggie. Soup was Luke warm.

Nathaniel Steiner

2020-01-01

My mother was rushed to the ER for congestive heart failure, they sent her here for "respiratory and occupational rehabilitation"...They lost her biPap machine that the doctors "setup" for her in the facility, for some reason she wasn't placed in that room or whatever. 3 days without her bipap and 2 days of me talking to multiple nurses and staff regarding my mom's well being. (I watched her cognitive functions disappear over those days) before one nurse FINALLY realized we need to rush her to the ER again... This time, her sodium and potassium levels had plummeted horrifically as if she had a STROKE. Kinda like her difficulty speaking I told everyone about.Nursing homes should have staff that can understand basic signs of a stroke and know when to call 911... After talking to 3 nurses, a care coordinator and his boss (2 days of this). AND EXPLAINING IN DETAIL MY MOMS SYMPTOMS, nothing was done. I was told, we can get a referral from our inhouse doctor on Tuesday for a UA for a UTI (possible cause for her diminishing cognitive functions). (That day was Tuesday) oh but unfortunately the inhouse doc wasn't coming in that week... 1 doctor for how many patients, all in one day? That week he wasn't even coming in...What about that week? SAYS ALOT.My mom almost died from this. She was supposed to be given Potassium supplements, be on a monitored fluid restriction, and her biPap machine EVERY NIGHT. None of that happened, meanwhile we watch all this unfold as the place is being audited by state workers. The same state workers that pushed the staff to find my mom's biPap machine... Which was still never setup and she wasn't placed on it before she had to be rushed to the ER.After the ER, I spoke with their head peeps, WE were to blame as WE should know our mother more than they do... YEAH, BUT AM I A MEDICAL PROFESSIONAL??? I wasn't even in the ER, all I know is my mom was kinda rushed from ICU into a shared room at this facility.Shared room because it's an "overflow" room as the staff said... after taking a good look around, almost all of them seem to be "overflow" with 2 residents sharing a very limited space.I spoke with a home nurse today we were interviewing, she told us she watched them put a sober man in their for "assisted living" where he was placed into a drug rehab program and drugged until he went crazy and died. (I don't know the legitimacy of this...) We were warned to take anyone AWAY from the med system out here in Hermiston... I can see why.However I have visited this location various times, one time I heard a man screaming "GET ME OUT OF HERE" and when me and my son went to recover my mother's medications, there was a lady yelling "kill me", I do understand they do have a "rehab" wing for this, but definitely not enough staffing. They seem to put all the people in wheelchairs in one spot at night and watch them as a herd... might be the residents doing... idk but it definitely isn't a place I will ever recommend to anyone, ever.Personally I think GSH and Regency are working together, but my claim has no validity to it and should be viewed as a personal opinion.All in all, my mother has suffered slight PTSD from this and has been suffering from delerium and panic/ anxiety attacks since.

Jan MacDonald

2019-01-01

This is a pitiful place to put any human being. I'm not even sure it is fit for an animal. The rooms are antiquated, at best. They are dismal. The RN nurses are, I suppose adequate, and apparently very overworked, and very shorthanded. The CNA's, don't seem to know what they are supposed to be doing, and some appear as disheveled and shuffled. Although friendly, not very helpful. Dispersing any pain medications, on time, is absolutely impossible, with a multitude of lame excuses. Usually figure on at least two hours behind, on a good day, and that is if you walk down to the RN 's station, and stand there waiting after asking. (This makes no difference even if your doctor requests an exact disbursement schedule.) The food looks deplorable. It is no wonder patients aren't eating. There are no adequate snacks, so be prepared to bring whatever food, drinks, or snacks in. Their ice water supply looks like it could never pass a health inspection, dipping into an large picnic cooler for ice behind the nurses station. I do think the physical therapists are fairly good, and try to be helpful. If you have ANY compassion for your loved one, do not put them at this facility. If you must, plan on staying with your loved one 24/7. Don't leave them alone. I could go on and and on. If you think this a bad review, I urge you to read more reviews on their site. Don't expect improvement with your loved one, in fact expect the complete opposite. If there were negative stars, this place would have a negative five star review!

Kimberly Fetter

2019-01-01

This is a por place to put your loved ones i would suggest that you check on them at all times of day alot of the cnas DONT do their jobs i caught the rcm that was being charge nurse for the day going into a residents room that had been sent to the hospital to watch the nba finals. This is not even half of what i have seen there not even close they put on a good front during day shift but by late evening to noc their care is lacking and they never have enough cnas on the floor i only give one star because there are a cpl good cnas the nursing and rcm managers are a joke

Steve Steele

2019-01-01

My wife had to be at regency nursing adult care she received aweful neglect there. She had suffered crushed bone in leg had to wear cast and bandages on her leg. They lost the cast and didn't change the dressing on the leg wound. She developed staff infection while there. She never recovered from the accident and later died from complications from the accident. I believe the lack of care at regency contributed to her death!

Ninette Jackson

2019-01-01

When I was told I had to go to Regency I was not a happy camper. To my surprise I found the staff to be very caring about the residents there. If you have issues about anything, they look into it immediately and makes sure the problem is resolved. I found the staff to be very helpful and professional on each shift. No they can't always answer your call button as soon as you think they should, but with the amount of residents they tend to they are exceptional. If a person expects them to be there as soon as you ring them they would have to have a person assigned to each room. The reason I gave 4 stars is that I feel the menu is not designed for the resident, but if you ask for something different they will get it for you. I Really think they should paint the rooms a different color as the tan is really depressing. A light blue, or yellow would be so much more better and a little cheery. There are a few people I would like to give a special thanks to as they always seemed to brighten things up They are as following and if I missed anyone I'm really sorry but you are still a bright spot to this team: Heather, Zach, Rolando, Ruth Anne Christie, Nadine Irma, Tesfom, Malea, Janie, Norma and Britney. I know there are more but just know you are all a good team and you deserve credit for the GREAT job you do. To be frank I really miss seeing these people and a couple of the residents I gave a bad time to. If you think you could do any better than the crew that is working there, then I say apply to work there.

Nicholas Haack

2019-01-01

The premier skilled nursing facility in eastern Oregon. Friendly competent staff in an environment that says they care.Not sure if Jan MacDonald has ever been here. Probably a troll.

Kara Koepl

2018-01-01

Just recently I have had a family friend that lived up the street from my Papa move in. And hands down she has been getting the best care ever. The staff there are always willing to help her whenever she needs. Being a former CNA I have never seen a place give such dedicating work to their patients. It's amazing that Oregon has mandatory staffing ratios for cnas to patients where most states don't. This place deserves 5 stars.

Joni Moon

2018-01-01

Tthe staff went above and beyond to make my mom's transition from the hospital to their facility comfortable. They continue to work hard to meet her needs and encourage her in her health goals. I feel confident that she is being well cared for. Thank you Recency Hermiston for your caring attitudes and your dedication to the wellbeing of your patients.

Craig Moon

2018-01-01

Recency Hermiston deserves 5 stars. My grandmother is currently a patient in their facility and has received amazing care. Between the nursing and therapy teams my grandmother is quickly on the mend and happy with her stay. She has a beautiful and clean room in addition to the great care. The staff is caring and knowledgeable. Glad we drove the extra 30 miles to Hermiston instead of keeping her in the tricities.

Brittany Dunham

2018-01-01

This is the best nursing facility I have ever worked at, including the Portland area. The management and staff work so hard to make sure the residents have the best experience. Therapy is amazing and the activities department have the most fun things to do!

Roberta Temple

2017-01-01

I only give it 2 stars because the rehab guys and a few of the CNAs and nursing staff are awesome. The in house doctors are a joke, meds come from Portland if you nag and demand enough to get them. My dad went septic from a UTI left untreated too long. If I hadn't demanded transfer to the hospital he would have died.

Cindy Cindy

2016-01-01

I would highly recommend going further into Tri Cities if you want good care. The Administrator David is a terrible leader in assuring quality care, no follow up to concerns from the leader. the staff do not read the care plans prior to administering care which is very dangerous to the patient. Response times to call lights are about an hour. Ashley RCC stated "that happens" un acceptable care!!