Call for pricing and availability: (800) 780-8101

Regency Florence

1951 21St St, Florence, OR 97439

Based on 15 reviews


Services and Housing Options

Assisted Living, Memory Care, Nursing Home, Hospice, Respite, Skilled Nursing, Rehabilitation

Estimated Pricing

Studio
Estimated $3,807

Call for pricing and availability

(800) 780-8101

Regency Florence Description

At Regency Florence, we provide skilled nursing and long-term care services while focusing on the unique qualities of each individual in a compassionate and caring environment. Our experienced team of nurses, dietitians, social workers, therapists, recreational therapists, and certified nursing assistants provide physician-directed care based on the needs of each individual.

Our programs offer a wide range of treatments to help people recover from serious injuries, illnesses, or surgery. We work closely with residents, their families, and medical providers to develop a personalized plan that promotes faster recovery and a return home.

Regency Florence is open 24 hours a day, 7 days a week to help you with your needs. Whether you are coming from a post-acute stay or transitioning to long term care, we invite you to come visit us and see how we are committed to bringing independence to living and quality to life.

Regency Florence is located 0.2 miles from Florence, a very small town with a population of 8,649. The community is in a lower-middle class neighborhood where the average income is $44,608, 66% of the country has a higher median income.

This community provides Assisted Living, Memory Care, Nursing Home Care, Hospice Care, Respite Care, Skilled Nursing and Rehabilitation and has Studio apartments available. Studio apartments start at an estimated $3,807 a month, while the average cost of Assisted Living is $3,807 in Florence, $3,897 in OR, and $3,545 in the United States. These prices are estimated. Regency Florence is a member of a larger group of communities called Regency Pacific. Regency Florence is ranked 3 out of 3 communities in Florence and is ranked 341 out of 342 communities in OR.

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Health

long-term care

therapists

hospice care

24-hour care

clinical services

occupational therapy

physician

long term care

complex wound care

speech therapy

social services

orthopedic care

nursing staff

pain management

respite care

diabetes management

nursing care

dietary services

outpatient therapy

rehabilitation therapy

physical therapy

individualized care plans

palliative care

skilled nursing services

physical, occupational, and speech therapies

rehabilitation services

therapy services

cardiac care

nutrition management

Activities

community outings

therapeutic recreation

life-enhancing activities

music programs

social events

music therapy

wellness programs

daily activities

recreational and social activities

Dining

dining experience

restaurants

fresh ingredients

Services

gracious and courteous staff

recreation services

full-service beauty salon/barber shop

salon services

short-term respite stays

Amenities

independent and assisted living

activity rooms

adaptive equipment

living room for socializing

library

televisions

community areas

cable

beautifully landscaped grounds

gathering areas

complimentary wireless internet service

Pets

pet therapy

Religious

religious services

Information from Centers for Medicare & Medicaid Services

This nursing community has been given an overall rating of 5 out of 5 stars by The Center for Medicare and Medicaid receiving 4 stars on its health inspection, 5 stars on its quality measures rating, and 4 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 5-star short-stay rating and a 5-star long-stay rating. Additionally, within its staffing rating, this facility received a 3 star registered nurse rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 01/01/79 and is run by a for profit organization. It is a large-sized nursing community with 72 nursing beds. Currently, there are 40 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.

Alerts from Centers for Medicare & Medicaid Services

This facility has not been given a health inspection within the last 2 years. This facility has been given 2.0 fines by The Centers for Medicare & Medicaid Services for a total of $7,150.00. The facility has had 6 substantiated complaints reported in the last 3 years that resulted in a citation.

Staffing Metrics

This Facility
State Average

Reported Nurse Aide Staffing Hours per Resident per Day

3.26
3.07

Reported LPN Staffing Hours per Resident per Day

0.76
0.9

Reported RN Staffing Hours per Resident per Day

0.48
0.74

Reported Licensed Staffing Hours per Resident per Day

1.24
1.67

Reported Total Nurse Staffing Hours per Resident per Day

4.5
4.77

Reported Physical Therapist Staffing Hours per Resident Per Day

0.02
0.08

Long Stay Metrics

This Facility
State Average

Percentage of high risk long-stay residents with pressure ulcers

6.06
7.2

Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine

100
97.44

Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine

100
96.51

Percentage of long-stay residents experiencing one or more falls with major injury

3.79
2.06

Percentage of long-stay residents who have depressive symptoms

0
3.51

Percentage of long-stay residents who lose too much weight

2.7
5.04

Percentage of long-stay residents who received an antianxiety or hypnotic medication

3.42
10.19

Percentage of long-stay residents who received an antipsychotic medication

0
13.44

Percentage of long-stay residents who were physically restrained

0
0

Percentage of long-stay residents whose ability to move independently worsened

35.4
24.34

Percentage of long-stay residents whose need for help with daily activities has increased

11.11
13.07

Percentage of long-stay residents with a catheter inserted and left in their bladder

1.91
1.71

Percentage of long-stay residents with a urinary tract infection

0.79
2.05

Percentage of low risk long-stay residents who lose control of their bowels or bladder

39.13
51.29

Number of hospitalizations per 1000 long-stay resident days

0.36
1.34

Number of outpatient emergency department visits per 1000 long-stay resident days

1.64
1.51

Short Stay Metrics

This Facility
State Average

Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine

97.68
86.77

Percentage of short-stay residents who made improvements in function

75.67
75.74

Percentage of short-stay residents who newly received an antipsychotic medication

1.89
1.16

Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine

89.13
84

Percentage of short-stay residents who had an outpatient emergency department visit

17.46
11.95

Percentage of short-stay residents who were rehospitalized after a nursing home admission

9.52
18.92

Healthcare Near Regency Florence

Regency Florence is close to a wide range of health providers including hospitals and pharmacies. The closest hospital is PeaceHealth Peace Harbor Medical Center which is 1.1 miles away, and Lower Umpqua Hospital. Pharmacies close by are Florence Pharmacy which is 0.5 miles away, Rite Aid, and Bi-Mart.

Surrounding Area

Regency Florence is also close to a range of restaurants and parks. Looking to go out to eat or order takeout? Order pizza at Pizza Hut, Chinese at Chens Family Dish or seafood at Mo's Restaurant. Looking for a park to relax at? Enjoy the outdoors at Miller Park, Munsel Creek County Park, or South Beach County Park.

Weather

Weather in the area consists of an average of 154 days of rain, 1 days of snow and 209 days of sun and the total precipitation is around 1.7 inches a year. The region reaches a high of 65°F in the summer and 45°F in the winter, with an average temp of 54.5°F throughout the year. The average humidity is 80.7%, with max winds averaging around 10.8 mph.

Get exact pricing & check availability

By clicking "Get Exact Costs" you agree to our Partner's Terms of Use. You also consent that we, or our partner's customer communities, can reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service. Our partner's Privacy Policy describes their information collection and use.

Disclaimer

My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

Get exact pricing & check availability

By clicking "Get Exact Costs" you agree to our Partner's Terms of Use. You also consent that we, or our partner's customer communities, can reach out to you using a system that can auto-dial; however, you do not need to consent to this to use our service. Our partner's Privacy Policy describes their information collection and use.

Reviews

General Staff Rating
Based on 7 total reviews
Care Staff Rating
Based on 9 total reviews
Food Staff Rating
Based on 2 total reviews
Cleanliness Rating
Based on 2 total reviews
Byron M.
2021-02-25

1.0 rating


This is a very personal and tough review to write because I'm in the medical field (have been for over 30 years), so I know how tough it can be to care for patients, especially during the time of Covid-19. But even so, there needs to be some "basic" expectations met when being cared for at a healthcare facility such as The Regency. My mother had a horrible fall at home and broke bones in both her legs. Add to this that she has a degenerative muscle wasting disease that limits her mobility, and you've got a recipe for problems (which is why we chose a care facility - The Regency - close to her home for rehabbing before returning her home). Our family's expectations were that they would do physical therapy, prevent further problems from developing, treat her with respect and compassion, and be honest about their care and her progress.None of these things occurred at all...Let's start with these items and where The Regency failed with all of them:1. Physical Therapy: initially this started out okay, but with the limited mobility that is my mother's baseline, they initially tried to over work her and actually caused more pain. Then, later, they claimed that she and/or we were refusing therapy (not true). Our expectations were that they'd do PT appropriate for each patient. Even later, they had a shortage of staff and PT was rarely done, meaning her rehab had basically stopped. 2. Preventing further problems: Because they began to rarely release her from bed, she developed bed sores (2 of them) near her coccyx. These were finally reported to us and we asked to know what was being done. Barrier cream and frequent turning, we were told. But when I spoke to my mother (we did get her a cell phone so she could call us), she said that she often had to call and asked to be turned because they would either forget or claimed they were too busy. Turning with two broken legs also caused some pain so she would ask for some pain medicine. Again, frequently this would take hours to arrive or not at all, meaning that I or my father would have to call the charge nurse and ask what was going on. Which led to our third problem...3. Treat with respect and compassion: Some of the staff were moderately ok with care. But many of the nurses were either dismissive or downright mean (Two of them actually yelled at my mother because of her calling and reporting problems to me and my father). Really? Yelling at an old lady with two broken legs? 4. Honesty about care and progress: We had an initial call with the staff which sounded promising and upbeat about the third day my mother arrived. But this was a smokescreen for what truly goes on behind these doors. Call bells going unanswered, pain being left untreated, physical therapy being delayed or not done at all, bed sores developing due to inept care, and a lack of communication about what was really going on all led us to remove my mother from this Hell and back home with in-home care. It is truly sad how horrific the care was here. They sound all sugar and spice and everything nice on the phone. But do not be fooled. This place may be a death sentence for your loved ones if left in here and they are immobile or nearly immobile. Update: My mother is home with round the clock in-home care and she's doing much better. Bed sores have healed, pain is under control, and she gets out of bed twice daily. She is also having PT two to three times a week.

Dena M.
2019-10-11

1.0 rating


Please whatever you do do not send your parent or love one here. If I could give it ten negative starts I would. They are currently being investigated under the State of Oregon DHS. My dad died from a bed sore that was left untreated for months. Corey the head nurse/accountant stated after a month the bed sore looked like it needed medical attention. Prior to this they tried to put my father on hospice because they felt like they couldn't help him. Rather they didn't want to. The nurses are never around the staff is lazy and half the time you have to assist the residents yourself. They give the patients food away. Once in awhile we would get my dad a healthy meal for letter and it would be gone! They never ever informed us of my father's falls or injuries. The old accounting manager (no longer there shocker) also admitted to double billing. He admitted to billing people and any private insurance as well as state medical. Then the very elderly he said he would tell them just don't pay it if you have no assists. Thank goodness this is all recorded. I could go on and on but all you need to do is look on Yelp and Facebook Reviews. Not to mention giving peoples rooms away and moving their things in hopes they don't ever come back. Please don't send anyone here! As far as the rooms go, they added a dying man into my father's room hoping my dad wouldn't make it out of the hospital the first time. The man ending up dying that made my father's PTSD so much worse. The guy in his room had 5 days to live he was in a diaper and my husband had to carry him to the bathroom because no staff was available. He saw a elderly lady in a wheelchair and she asked if he needed help? My husband said he was looking for a nurse, "her response, good luck!" Not to mention the food they serve cold food and their is a live living pig in the dining area. I asked the cook why is this poor pig inside and not in a barn where he belongs? His response, don't ask me this whole place is messed up. I pray for any person left their to live. In closing they met my father's oxygen machine run out of distilled water five times in the days I went to visit. I had to literally show them how to do their job! These are the last people I would ever send anyone I cared about to. Negative 100 stars!

Jon Doyle
2021-08-01

1.0 rating


Ive been sitting at the bus stop across the street for 2 hours. An old man was out here in his wheel chair in the sun the entire time I've been here. He waved a dollar at me so I went to see what he needed, and he just wanted to be pushed inside. In the 2 hours I've been out here no one has bothered to come check on him and he's sun burnt all over!!! When I brought him to the front door the staff didn't realize I was there and VISIBLY IGNORED the door bell until I banged on the glass to let him in. Absolutely horrified by what must be going on behind closed doors. I will be contacting the police and local attorneys in attempt to get this place investigated.

Dianne Monk
2021-04-01

1.0 rating


DeAnn Hawkins
2021-03-01

5.0 rating


I work at an assisted living facility also in the Florence area and often interact with the team at Regency. They are always friendly, compassionate, and easy to work with. It is always a pleasure working with them.

Kristy Brimmer
2021-02-01

1.0 rating


Not very impressed with this place. Found nurses and management to be rude and not helpful. Found the skill level of social worker to be poor. She would promise to communicate and we never heard a word back from her. We were not allowed in, due to COVID. It was very odd that the rooms did not Have phones in them. Nursing staff was often answering the phone, probably why they were often abrupt and rude.

kari mascar
2021-01-01

5.0 rating


I'm very proud of the team I work with at Regency Florence. It's been less than a year since I started but the staff are so talented and caring, it's a joy to go to work with them and to interact with the residents every day.

Tara Haley
2020-01-01

1.0 rating


Very poor business practices! Inquired about the red flag of neglect and abuse posted on The Medicare website and was lied to and dealings were very shady after that conversation.In the end I am thankful my elderly mother was not admitted as clearly their intentions are not good or honest.

Todd Inman
2019-01-01

1.0 rating


My step father came our worse than he went in.

De C
2019-01-01

1.0 rating


My friend was sent there from the hospital and after a few days I HAD TO PROVIDE a ride to snd from dr. Appt in reedsport. This was a major set back for him. The pain and sadness of trying to get into and out of my little car was horrible. They could see it was a problem before we even started.Then dr said no pt. So we gave them the dr. Order at 4:30 pm and they told him he had to leave by noon the next day. I understood that medicare wouldn't pay for him staying after dr. Orders but we ha no transportation , no wheelchair, noway of getting him in his house where he lives alone.Was the WORST couple of day in our lives. I am trying to get him help but they are all about $$not quality of life. Hope i never grt older in this area. Della carr

Donna Rudd
2019-01-01

5.0 rating


Local Review - Regency FlorenceI was discharged from Regency Florence a couple weeks ago and I want to offer a review of my stay. After 5 days at Riverbend Hospital I was transferred to Regency Florence for physical and occupational therapy. I was involved in an auto accident (that was no fault of my own) and suffered a shattered (non-repairable) ankle fracture. I spent 33 days at Regency Florence. Of course, no one 'wants' to spend time in a rehab facility but my experience could not have been better. The entire staff were caring individuals who worked incredibly hard as a team and always had my best interests in mind. I was not always an ideal patient but with the help of the Physical and Occupational Therapy staff, I was able to gain strength and with their guidance, I was on the road to recovery when I left. During my stay, the entire staff was wonderful. The food is good, the care is excellent. Before this stay, as I drove by, I just assumed it was an 'old folks home' (I am 56). I could not have been more wrong. The unit I was on had mostly patients recovering from tramatic injuries such as car accidents and those recovering from hip and knee replacements. Many of the staff left lasting memories for me but I have to mention two specific staff members. While fresh from my release from Riverbend, Noah was the person that did my intake upon arrival. He was competent, compassionate, and made me feel at ease. Josh, who works the overnight shift, always put me at ease with his comforting voice. When I needed help and turned my light on, he would come in and say 'how are ya doing tonight?'. That voice is one of confidence and compassion!! I am now back home recovering but each time I go by Regency Florence, I think about the the staff and I am proud that Florence has such an outstanding facility like this here!

Kim Greger
2019-01-01

1.0 rating


I was not impressed with this facility and their care. As a nurse myself, I feel this facility is lacking in safety. Upon walking in the lobby, it smells of urine. There are no beds with safety rails. I suggested the nurse call 911 for my relative and she became snippy with me. Subsequently, EMS was called the following day. Sadly, he suffered needlessly. Regency is dated, dirty and professional care.

Kayla Guerrero
2019-01-01

1.0 rating


My mom had a streak of bad times and ended up homeless. She got frost bite on her foot and ended up needing an amputation. She ended up here for rehab. Once the 20 days that her medical pair for was up- they were quick to throw her out on the street. I'm very disappointed in this place for not having a better social work team. No one called family to give notice of her discharge. I found out the morning of- and I called and asked to speak to the social worker. All they kept saying is her insurance won't pay for longer and they won't eat the cost. I never asked for her to stay, only why no-one worked to try to help her with a place to go at discharge. The social worker claimed to have been working with Shelter Care- so I called them to confirm. Sure enough- there were no inquiries regarding my mom. Regency tossed my mom back on the street after knkwing thats what caused her to need amputation. I'm disgusted and do not recommend this place to anyone who isn't well off.

Vicki Ferguson
2018-01-01

5.0 rating


My 90 year old father was brought here after surgery on a broken femur. I found the staff to be exceptionally caring and focused on helping my father regain mobility as much as possible. I appreciate the number of well trained staff available at all times. Although the building is older, they clean daily. Regency should not be confused with an assisted living facility. They are a rehabilitation center with exceptionally well trained physical therapy staff. They do have a long term care wing, but the focus is on physical therapy and getting people up and moving as much as is possible. I continue to be incredibly impressed by all the staff and am very happy with the care my father is receiving.

Àlvin Sumrall
2017-01-01

1.0 rating


Health and Fire Safety Deficiencies

The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

Scope
Severity of Deficiency Isolated Pattern Widespread
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

Fire Safety Deficiencies

Survey Date: 2017-06-15

Correction Date Letter Category Description
2017-07-28 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

Survey Date: 2016-05-11

Correction Date Letter Category Description
2016-06-03 D Automatic Sprinkler Systems Deficiencies Automatic sprinkler systems that have been maintained in working order.

Survey Date: 2016-05-11

Correction Date Letter Category Description
2016-06-03 D Hazardous Area Deficiencies Provide properly installed hallway dispensers for alcohol-based hand rub.

Health Safety Deficiencies

Survey Date: 2018-09-28

Correction Date Letter Category Description
2018-11-02 E Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

Survey Date: 2018-09-28

Correction Date Letter Category Description
2018-11-02 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Survey Date: 2018-09-28

Correction Date Letter Category Description
2018-11-02 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Survey Date: 2018-09-28

Correction Date Letter Category Description
2018-11-02 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey Date: 2018-09-28

Correction Date Letter Category Description
2018-11-02 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Survey Date: 2018-09-28

Correction Date Letter Category Description
2018-11-02 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.

Survey Date: 2020-03-26

Correction Date Letter Category Description
2021-03-30 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey Date: 2020-03-26

Correction Date Letter Category Description
2021-03-30 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Survey Date: 2020-03-26

Correction Date Letter Category Description
2021-03-30 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Survey Date: 2020-03-26

Correction Date Letter Category Description
2021-03-30 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Survey Date: 2017-06-16

Correction Date Letter Category Description
2017-07-28 D Resident Assessment and Care Planning Deficiencies Conduct initial and periodic assessments of each resident's functional capacity.

Survey Date: 2017-06-16

Correction Date Letter Category Description
2017-07-28 D Resident Assessment and Care Planning Deficiencies Allow residents the right to participate in the planning or revision of care and treatment.

Survey Date: 2017-06-16

Correction Date Letter Category Description
2017-07-28 D Quality of Life and Care Deficiencies Provide necessary care and services to maintain or improve the highest well being of each resident .

Survey Date: 2017-06-16

Correction Date Letter Category Description
2017-07-28 D Administration Deficiencies Keep accurate, complete and organized clinical records on each resident that meet professional standards.

Survey Date: 2019-04-11

Correction Date Letter Category Description
2019-05-24 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Survey Date: 2019-04-11

Correction Date Letter Category Description
2019-05-24 G Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Survey Date: 2019-04-11

Correction Date Letter Category Description
2019-05-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Survey Date: 2019-04-11

Correction Date Letter Category Description
2019-05-24 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.

Survey Date: 2019-04-11

Correction Date Letter Category Description
2019-05-24 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Survey Date: 2016-05-06

Correction Date Letter Category Description
2016-06-03 D Quality of Life and Care Deficiencies Provide necessary care and services to maintain or improve the highest well being of each resident .

Survey Date: 2016-05-06

Correction Date Letter Category Description
2016-06-03 D Environmental Deficiencies Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Survey Date: 2016-05-06

Correction Date Letter Category Description
2016-06-03 E Environmental Deficiencies Have a program that investigates, controls and keeps infection from spreading.

Survey Date: 2016-05-06

Correction Date Letter Category Description
2016-06-03 D Administration Deficiencies Give or get quality laboratory services/tests in a timely manner to meet the needs of residents.

Survey Date: 2016-05-06

Correction Date Letter Category Description
2016-06-03 D Administration Deficiencies Keep accurate, complete and organized clinical records on each resident that meet professional standards.

Places of Worship

St. Mary the Virgin Episcopal Church

17.5 miles away

Supermarkets

Grocery Outlet

0.1 miles away

Safeway

0.9 miles away

Fred Meyer

1.5 miles away

Randy's Riverview Market

12.4 miles away

Price n Pride

19.8 miles away

Banks

U.S. Bank

0.1 miles away

First Community Credit Union

0.1 miles away

Oregon Pacific Bank

0.5 miles away

Banner Bank

0.9 miles away

Umpqua Bank

1.1 miles away

Nearby Senior Living in Florence

Nearby Senior Living in Oregon

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