Pruitthealth - Estill

Reviews of the senior living facility present a mixed picture, with some expressing satisfaction and others raising serious concerns. Positive comments highlight the kindness and helpfulness of the staff, with family members noting that their loved ones are adjusting well and receiving excellent care. Specific staff members are praised for treating residents like family and providing outstanding service.

However, several reviews express significant dissatisfaction with aspects of the facility's operation and care standards. Concerns include neglect and unprofessional behavior by some staff, lack of responsiveness to family inquiries, and issues with facility maintenance and cleanliness. One review detailed a distressing incident of neglect and inappropriate behavior by a staff member, while another recounted a confrontation with an administrator. Complaints about the facility being understaffed and having a pervasive urine smell were also noted.

Some reviews mention administrative and billing issues, including problems with communication, billing for unprovided services, and difficulties obtaining patient records. There are also reports of safety concerns, such as non-functional call buttons and inadequate responses to patient needs.

Despite these issues, some reviews commend the facility for its responsiveness to patient and family needs, effective communication, and the professionalism of the staff. The cleanliness and security of the campus, as well as the smooth transition into skilled nursing care for a resident, were also highlighted as positive aspects.

In summary, while there are instances of positive feedback regarding staff care and facility management, there are also significant concerns about neglect, unprofessional behavior, administrative issues, and facility maintenance that potential residents and their families should consider.