📞 Call for pricing and availability: (800) 780-8101
Promedica Skilled Nursing & Rehab Willoughby
37603 Euclid Ave, Willoughby, OH 44094
For Pricing & Availability
(800) 780-8101To Reach a Resident
(440) 951-5551Estimated Pricing
Price Comparison
Promedica Skilled Nursing & Rehab Willoughby Description
Located just 1 mile from Lake Health West Medical Center on Euclid Avenue in Willoughby, OH, ProMedica (formerly Heartland) provides individualized post-hospital skilled nursing care in a comfortable environment. Our clinical and therapy teams are experienced in providing specialized care focused on your needs, interests and ability. This commitment results in a smoother and safer transition throughout your recuperation.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Willoughby
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Reviews of the facility present a mixed picture, with some residents and their families reporting positive experiences, particularly praising the therapy, nursing staff, and overall care. Positive comments highlight the professionalism and kindness of the therapy teams, the cleanliness of the rooms, and the effectiveness of the rehabilitation services. Several reviewers specifically mentioned the excellent care their loved ones received, noting improvements in their conditions, the attentiveness of the staff, and the enjoyable social interactions and activities available.
However, a significant number of reviews express serious concerns about various aspects of the facility. Common complaints include unprofessional behavior from some staff members, poor hygiene and cleanliness standards, and inadequate attention to residents' needs. Issues such as long wait times for assistance, unappetizing or incorrect food orders, and a lack of compassion from some nurses and aides were frequently mentioned. Several reviewers were distressed by the neglectful treatment of their loved ones, including instances of residents being left in soiled conditions, not receiving timely medication, and experiencing falls without proper follow-up. The communication within the facility and with families was also criticized, with some reporting a lack of responsiveness to concerns and difficulties in coordinating care and appointments.
While there are accounts of satisfactory and even commendable experiences, the negative reviews raise concerns about consistency in care quality, staff professionalism, and the overall living conditions at the facility. Prospective residents and their families may want to consider these mixed reviews carefully and possibly seek further information or clarification from the facility.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 2
Staffing rating: 2
Quality measure rating: 5
Long-term quality measure rating:
5
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: May 2, 1974
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 173
Total current residents: 126
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 16
Number of payment denials: 2
Number of fines: 4
Total cost of fines: $402191
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2019-11-19 | 2019-12-10 | E | Miscellaneous Deficiencies | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. |
| 2018-10-02 | 2018-11-27 | C | Emergency Preparedness Deficiencies | Establish procedures for tracking staff and patients during an emergency. |
| 2018-10-02 | 2018-11-27 | C | Emergency Preparedness Deficiencies | Establish policies and procedures for sheltering. |
| 2018-10-02 | 2018-11-27 | C | Emergency Preparedness Deficiencies | Establish policies and procedures for volunteers. |
| 2018-10-02 | 2018-11-27 | C | Emergency Preparedness Deficiencies | Provide a means of sharing information on occupancy/needs. |
| 2018-10-02 | 2018-11-27 | C | Emergency Preparedness Deficiencies | Provide family notifications of emergency plan. |
| 2018-10-02 | 2018-11-27 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2018-10-02 | 2018-11-27 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2018-10-02 | 2018-11-27 | F | Smoke Deficiencies | Properly install and monitor supervisory attachments on automatic sprinkler systems. |
| 2018-10-02 | 2018-11-27 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2018-10-02 | 2018-11-27 | C | Services Deficiencies | Install properly constructed and protected linen or trash chutes. |
| 2018-10-02 | 2018-11-27 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the installation and maintenance of electrical systems. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2019-08-07 | $7,296 |
| 2020-10-27 | $264,382 |
| 2020-10-27 | $264,381 |
| 2021-05-07 | $99,240 |
| 2021-06-28 | $650 |
| 2023-05-01 | $37,920 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2020-10-27 | 19 |
| 2021-05-07 | 65 |
What is in the Neighborhood
- The closest city is Willoughby which is 0.7 miles away and has a population of 22,631 (small town).
- The average income is $82,240, which is very high compared to other zip codes.
- Weather
- High Temperature: 75
- Low Temperature: 29
- Average Temperature: 52.0
- Day Breakdown: The area gets 181 days of rain, 55 days of snow and 127 days of sun
- Precipitation: 2.5 inches a year
- The crime rate is 2.74 per 100 people which is low compared to other cities.
- Violent Crime: 0.6 incidents per 100 people
- Property Crime: 1.36 incidents per 100 people
- Drug-Related Crime: 0.4 incidents per 100 people
- The average life expectancy in zip code is 78.01 years old, which is average compared to other zip codes.
- Air Quality: Good Days 197.0, Moderate Days 42.0, Unhealthy for Sensitive Groups Days 4.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
BJ's Wholesale Club
0.5 miles awayGiant Eagle
0.6 miles awayWalmart Supercenter
1.7 miles awaySave a Lot
1.9 miles awayHeinen's
2.2 miles awayTransportation
Lake Shore Live Steamers
4.5 miles awayBus Stations
est.222.
6.0 miles away9 RTA Bus Stop
9.4 miles awayMayfield - Warrensville
9.9 miles awayBanks
Huntington Bank
0.6 miles awayChase
0.7 miles awayAmerican Crypto ATM
0.8 miles awayFifth Third Bank
0.9 miles awayPNC Bank
1.2 miles awayHospitals
Lake County Memorial Hospital West
0.8 miles awayWindsor Laurelwood Center for Behavioral Medicine
1.0 miles awayUniversity Hospitals Richmond Medical Center
5.1 miles awayUniversity Hospitals - Mentor Health Center
5.7 miles awayLake Health Mentor Campus
6.8 miles awayPharmacies
Walgreens
1.4 miles awayDiscount Drug Mart
1.7 miles awayCVS/pharmacy
2.1 miles awayRite Aid
3.0 miles awayCVS Pharmacy
5.2 miles awayDentists
Dentalworks
0.8 miles awayDr. Mark S. Florman
1.5 miles awayKen Nevar, DDS
2.0 miles awayWillen Dental
2.0 miles awayCenter for Dental Health
2.5 miles awayParks
Lincoln Park
0.5 miles awayGully Brook Park
0.5 miles awayWes Point Park
0.6 miles awayDaniels Park
0.6 miles awayTodd Field
0.7 miles awayPlaces of Worship
Kirtland Temple
2.8 miles awayShopping
Great Lakes Mall
3.2 miles awayLegacy Village
9.8 miles awayLa Place at Beachwood Place
9.9 miles awayBeachwood Place
9.9 miles awayUniversity Square
10.8 miles awayCulture
WonderCleveland
3.3 miles awayAmphitheater
4.6 miles awayThe Grove Amphitheater
5.0 miles awayAll about you! Entertainment
6.0 miles awayMentor Civic Amphitheater
6.3 miles awayRestaurants
Panini's Grill of Willoughby
0.1 miles awayRed Robin
0.6 miles awayBuffalo Wild Wings
0.7 miles awayYoung Sushi
0.7 miles awayLure Bistro
0.8 miles awayGet exact pricing & check availability
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