Powell Valley Care Center

Negative Reviews:

• One visitor described a distressing experience at the emergency room, citing locked doors and extremely rude staff, which they felt contributed to a personal tragedy.
• Complaints about the care center from an insider perspective highlighted neglectful behavior towards residents, poor hygiene standards, and unaddressed staff misconduct.
• Several reviews criticized the hospital for issues with billing and insurance filing, difficulty in scheduling appointments, and overall poor service and unprofessional leadership.
• The pain clinic received specific criticism for lack of communication and poor service.
• Post-operative care was described as unsatisfactory, with reports of rude and dismissive nursing staff.

Positive Reviews:

• A positive birth experience was reported, praising the OBGYNs, nurses, and staff for their support, comfort, and care.
• General appreciation for professional, kind, and caring staff during a hospital stay was expressed.
• Staff at PVHC were commended for being skilled, caring, respectful, patient, pleasant, and insightful by a person whose mother was hospitalized multiple times.
• Audit honesty was praised at a nursing home associated with the healthcare provider, highlighting integrity in financial dealings.
• Positive surgical experiences were noted, with staff being described as nice and very helpful.
• Overall satisfaction with healthcare services was expressed, mentioning kindness and care from registration to the operating room.

Mixed Reviews:

• While some staff members were praised for their dedication and professionalism, leadership and certain departments like the pain clinic and post-operative care received criticism.
• Community engagement was encouraged to address concerns about payment policies and other issues at a board meeting.