Plymouth Crossings

Do you guys currently have a waitlist?

We have a waitlist for our Memory Care but do have immediate openings on our Traditional Assisted Living. Everything is fluid and availability arises and goes away at anytime.

Could you provide an overview of the types of professionals on your staff and the training they undergo at your facility?

We have nursing on-site from 7AM-11PM each day and an on-call nurse for the overnights.
CAN’s staff the building 24/7 and run on 3 different shifts: 7a-3p, 3p-11p, 11p-7a.
Department heads are on-site 7 days a week so if there ever were a problem, it can always be addressed.
All staff are required to complete continuing education each month. We are kept up-to-date and in the know of seniors, dementia and Alzheimer’s, safe transfers, etc.
OT/PT are in the building assisting residents almost daily. These are services that have been outsourced by our families to assist with their loved ones.

Could you tell me about the measures you have in place to ensure the safety and well-being of your residents?

Our building is entirely secured at 8PM to 8AM every day. After hours, visitors will ring a call button in the foyer to talk with staff on duty wherein they will allow them entry and sign them into our visitor log. Every Day the front door is unlocked at 8AM and there is a receptionist at the front desk greeting and signing each guest into the building.
We also have a whole building generator in case of power outages. A small flicker would occur and then the entire building is run on the generator.

Do you offer any resources or support services to aid residents' transition into the community?

We have CNA’s that act as ‘Angels’ to our new residents. These angels take a little extra time each day to show residents how things work in their apartment, bringing them to activities, introducing them to other residents within the community and bring to meals. Dining will assist in seating them with people we feel they may have good repore.

Do you offer transportation services for residents?

Our residents go on many outings on our Benchmark bus and will make trips to CVS, The Dollar Store, etc. We will transport to local doctor appointments on Wednesdays. Residents sign up for transport at the reception desk and it is a first-come basis.

Could you tell me a little about your dining experience?

We are proud of our dining experiences and truly try to make each meal as individual as each resident. We offer specials with every meal and if those do not interest your loved one, we offer an extensive a la carte menu that can be ordered off anytime. We work with a dietitian to create our menu’s and do not cook with any salt. There is salt available at every dining table along with a Benchmark created salt substitute. We believe that dining is where residents socialize best and where comradery is made.

What is the process that takes place if a resident has a complaint or an issue they want addressed?

Complaints or issues can be brought to any Department head’s attention and will be directed to our Executive Director. She will oversee any and all complaints and escalate to to our Regional Team if ever necessary.

What is the cost of living in your community?

Cost of living varies per person as needs vary. We have 6 different levels of care ranging from basic cueing and reminders to mechanical Hoyer lifts, mechanical/specialty diets & spoon feeding. Entry price into my community is $4,800/mo. A Benchmark nursing assessment will determine level of care and all-in cost.

What is your policy on communication with resident's families? How do you keep them updated about their loved ones' well-being?

My nursing staff is in contact with resident family’s (Healthcare Proxy) on a regular basis. Calls can be just check-in’s, if we see changes in conditions, if there is an emergency, etc. Nursing is always available to talk with families and answer questions and concerns.

Do you all offer short-term or respite stays? How much does this cost?

We offer 30-day minimum and 60-day maximum respite stays. Respite is an additional $25/day fee. We provide furnishings, linens, towels, etc. All your loved one needs to bring is a back of personal items!

Are you all a pet-friendly community?

Yes, we are! Our requirement for pets is that the resident must be able to care for the animal on their own, My staff cannot assist. The resident’s door to their apartment must always be closed and the resident cannot be in a shared apartment, they can only reside in a private.

Are residents able to get Covid vaccination and flu vaccinations in the community?

We offer vaccination clinics once a year wherein residents can opt-in the receive Covid, RSV and Flu vaccines.

Are residents able to age in place?

Since we offer such high levels of care, team with outside service and hospice, our residents are truly able to age-in-place. This could very well be the last move your loved one ever has to make.