Pleasant Hills Com Liv Center

Summary of Reviews:

• Several reviewers have expressed extreme dissatisfaction with the facility, citing neglect, unprofessional behavior, and a lack of care for residents. Complaints include difficulty in contacting residents, poor staff attitudes, and a lack of cleanliness.
• One review mentions a tragic outcome, attributing a family member's death to the facility's neglect and expressing a determination to seek justice.
• Concerns about the staff's professionalism and behavior were highlighted, including allegations of substance use and inappropriate conduct.
• However, there are mixed reviews, with some acknowledging positive experiences. One reviewer praised the facility for taking good care of their father, noting improvements in his condition and expressing gratitude towards the staff.
• A former worker praised the teamwork among CNAs, LPNs, and the therapy department, but criticized the management for being rude and unprofessional.
• Communication issues were a common theme, with several reviewers struggling to get in touch with residents or staff, and experiencing unreturned calls.
• One review specifically thanked the staff for their care and highlighted the importance of a welcoming and problem-solving attitude among the staff.
• Some reviews call for a complete overhaul of the staff and the facility, describing it as a place of neglect and inadequate patient care.

Overall, the reviews paint a concerning picture of the facility, with serious allegations of neglect and unprofessionalism, though there are a few accounts of satisfactory experiences.