Pine Valley Community Village

Positive Feedback:

• Many reviewers express a deep appreciation for the caring and dedicated staff, highlighting their professionalism, kindness, and the family-like atmosphere they create for both residents and staff.
• The facility is praised for its cleanliness, updated amenities, and the variety of activities available to residents, including a well-structured activities program, transportation services, and pet-friendly policies.
• Residents and visitors appreciate the natural light, common areas, and the effort made to keep residents engaged and active.
• The medical and support staff are commended for their conscientious care, punctuality, and cheerful demeanor.
• The facility's management of physical therapy and the overall patient care are recognized as superb, with staff going above and beyond in their roles.

Critical Feedback:

• One review mentions a concerning incident where a resident was left without necessary oxygen for an extended period, and the staff's response was deemed unacceptable.
• Some critiques include the quality of the food, suggesting a need for more diverse and flavorful options to cater to varying tastes.
• Occupational therapy was noted as needing improvement in terms of personalization and focus on individual needs.

Facility Overview:

• Pine Valley is described as a beautiful and comfortable facility, located in a peaceful country setting, though it may be hard to find for first-time visitors.
• The facility is an older building, well-maintained but in need of constant updates, with an average room size and a total of 104 beds.
• It boasts a low deficiency rate in state surveys, regular psychological rounds, good food, and the presence of facility pets, enhancing the living experience for residents.