Pine Knoll Nursing & Rehab Ctr

Reviews of Pine Knoll reveal a mixed bag of experiences. Some family members and residents have expressed serious concerns about the quality of care, including instances of neglect and inadequate supervision leading to falls and unresponsiveness. Complaints about cleanliness, food quality, and staff behavior have also been noted, with some calling for the facility to be shut down.

On the other hand, many reviews highlight positive aspects of Pine Knoll. The admissions department, particularly a staff member named Kim Ponder, has been praised for going above and beyond in assisting families. Residents and visitors have noted the friendly and caring nature of the staff, the variety of activities available, and the overall cleanliness and maintenance of the facility. The efforts of specific staff members, such as Faye Rollins, have been acknowledged for their exceptional care and compassion.

Some reviews emphasize the sense of community and family among staff and residents, with many activities designed to keep residents engaged and happy. The dedication of the nursing and rehab staff has been commended, and some families have reported excellent care and attention to their loved ones.

However, there are calls for improvements, including better staff visibility and accessibility, more staff to meet resident needs, and training for certain departments. Despite the criticisms, many families have expressed gratitude for the care provided to their loved ones, describing Pine Knoll as a place where staff go the extra mile to ensure comfort and well-being.

In summary, while Pine Knoll has faced significant criticism regarding aspects of care and facility management, there are also numerous accounts of positive experiences, compassionate staff, and a strong sense of community.