📞 Call for pricing and availability: (800) 780-8101
Penfield Square
505 Mt Hope Ave, Rochester, NY 14620
For Pricing & Availability
(800) 780-8101To Reach a Resident
(585) 546-8400Pricing Details
This detailed pricing information was obtained directly from the Senior Living Consultant at Penfield Square via email on March 5, 2024.
Assisted Living
One Bedroom Apartment: $5,685/month
One Bedroom Deluxe Apartment: $6,040/month
Additional Person Fee: $1,650/month
Enhanced Assisted Living: $40/day
For pricing & availability call (800) 780-8101
Price Comparison
Community Insights
This detailed information was obtained directly from the Senior Living Consultant at Penfield Square via email on March 5, 2024.
Do you guys currently have a waitlist?
We do currently have a short waiting list.
Could you share pricing and any other general information?
We do. I have attached pricing to this email.
Could you provide an overview of the types of professionals on your staff and the training they undergo at your facility?
We have LPN’s, CAN’s and HHA’s, all certified to work in our setting, most to pass medications, and internal training/education.
Could you tell me about the measures you have in place to ensure the safety and well-being of your residents?
This answer would be too long to type. Let’s talk about this over the phone or in person.
Do you offer any resources or support services to aid residents' transition into the community?
We have internal protocol for all staff for new residents.
Do you offer transportation services for residents?
For assisted living residents, we offer transportation on Wednesdays and Fridays. It is a drop off and pick up service, so a member of our staff would not accompany your loved one into their appointment.
Could you tell me a little about your dining experience?
We have windows of time for each meal, and the meals are fine dining style. 7-9:30 for breakfast, 11:30-1:00 for lunch, and 4:30-6:00 for dinner.
What is the process that takes place if a resident has a complaint or an issue they want addressed?
They can always speak with the Executive Director of our building. And if that does not resolve the issue, there is an Ombudsman assigned to our campus to intervene on their behalf should anyone have an issue.
What is your policy on communication with resident's families? How do you keep them updated about their loved ones' well-being?
We will reach out to family if we need to report an incident. We also have a Case Manager who will communicate any wants or needs to you. In addition, we also have 30 day meetings post-move-in, and then 6 month and 1 year meetings.
Do you all offer short-term or respite stays? How much does this cost?
We do based upon overall availability. There is a minimum of 30 days for respite, so the cost is the same as our regular costs per month that are attached.
Are you all a pet-friendly community?
On a case-by-case basis.
Are residents able to get Covid vaccination and flu vaccinations in the community?
Yes.
Are residents able to age in place?
We offer enhanced services for assisted living here, and then memory care. Once someone’s needs surpasses those levels, they would need to seek out a higher level of care, most often at a skilled nursing facility. We do currently have a short waiting list.
For pricing & availability call (800) 780-8101
Find a Senior Community that Best Fits Your Needs
Care Types at Community
This community offers the following types of care
Independent Living
Independent living offers seniors the freedom to enjoy their retirement in a supportive community setting, with amenities and activities tailored to their active lifestyle.
View other Independent Living communities in Rochester
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Rochester
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Rochester
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Rochester
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Summary of Reviews:
- Some reviewers report experiencing rude staff and neglect, including inadequate cleaning and care, especially during the pandemic.
- Several families have observed a lack of professionalism and compassion from the nursing staff, including refusal to perform necessary medical scans and leaving residents in soiled clothing for extended periods.
- There are accounts of poor management responses to complaints, with families feeling their concerns are dismissed or retaliated against.
- Contrastingly, some reviews highlight positive experiences, noting kind and friendly caregivers, smooth transitions to permanent care, and satisfaction with the facilities and staff at certain locations.
- Positive remarks also include appreciation for the quality of rehabilitation services, the beauty of the grounds, and the overall care and attention provided to residents.
- However, there are serious concerns about the quality of food, with reports of residents losing weight due to unappetizing meals.
- Several reviewers express distress over the treatment of their loved ones, including theft of personal items, lack of social stimulation, and overall decline in quality of life and dignity.
- One review specifically criticizes the nursing home for unprofessional behavior during the hiring process, indicating potential systemic issues with respect and professionalism.
Overall, the reviews present a mixed picture, with some families expressing satisfaction with the care provided, while many others raise significant concerns about neglect, unprofessionalism, and the quality of life for residents.
Reviews
There are currently no reviews that were left on My Caring Plan
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 3
Health inspection rating: 3
Staffing rating: 4
Quality measure rating: 4
Long-term quality measure rating:
2
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: Sept. 1, 1968
Ownership type: Non Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 182
Total current residents: 143
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Both
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $1644
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-03-11 | 2022-05-05 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2022-03-11 | 2022-05-05 | C | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2019-10-08 | 2019-12-01 | D | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2019-10-08 | 2019-12-01 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have generator or other power source capable of supplying service within 10 seconds. |
| 2019-10-08 | 2019-12-01 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2018-03-22 | 2018-05-31 | E | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-05-03 | $650 |
| 2022-04-11 | $987 |
| 2022-04-11 | $994 |
What is in the Neighborhood
- The closest city is Rochester which is 1.0 miles away and has a population of 209,802 (small city).
- The average income is $55,354, which is average compared to other zip codes.
- Weather
- High Temperature: 74
- Low Temperature: 27
- Average Temperature: 50.5
- Day Breakdown: The area gets 170 days of rain, 68 days of snow and 125 days of sun
- Precipitation: 2.1 inches a year
- The median age is 31.4 years old, very low compared to other cities.
- 3.47% of the population are Veterans which is a low percentage of Veterans compared to other cities.
- 8.45% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
- The population is 1% American Indian and Alaska Native, 3% Asian, 37% Black or African-American, 15% Hispanic or Latino, and 42% White.
- The crime rate is 10.26 per 100 people which is very high compared to other cities.
- Violent Crime: 2.77 incidents per 100 people
- Property Crime: 6.59 incidents per 100 people
- Drug-Related Crime: 0.1 incidents per 100 people
Click the button above to explore the neighborhood
Supermarkets
Highland Market
0.5 miles awayAbundance Food Co-op
0.5 miles awayIndia House
1.0 miles awayHart's
1.4 miles awayTops
1.7 miles awayNone Found
Bus Stations
2750
0.1 miles away2700
0.4 miles awaySouth and Linden
0.5 miles away314
0.7 miles awayTowers Stop
0.8 miles awayBanks
Genesee Coop Federal Credit Union
0.7 miles awayESL Federal Credit Union - Drive Up
1.0 miles awayESL Federal Credit Union
1.0 miles awayESL Federal Credit Union - Chestnut St.
1.0 miles awayCanadaiguia National Savings Bank
1.1 miles awayHospitals
Highland Hospital
0.5 miles awayRochester Psychiatric Center
1.1 miles awayUniversity of Rochester Medical Center
1.2 miles awayWilmot Cancer Institute
1.3 miles awayWestfall Park Medical Center
1.9 miles awayPharmacies
CVS Pharmacy
1.3 miles awayUR Medicine Employee Pharmacy
1.4 miles awayNew Clinton Pharmacy
1.6 miles awayCVS
2.9 miles awayRite Aid
3.7 miles awayDentists
Dr Violeta Garcia-Lepore
2.6 miles awayEast Ave Dentistry
2.7 miles awayPittsford Family Dental
5.1 miles awayCenter for Cosmetic Dentistry
6.0 miles awayDr. Stein Orthodontist
6.1 miles awayParks
Bausch & Lomb Riverside Park
0.0 miles awayGenesee Gateway Park
0.1 miles awayHighland Park
0.4 miles awayCorn Hill
0.4 miles awaySunken Garden
0.6 miles awayPlaces of Worship
Islamic Center of Rochester
1.9 miles awayShopping
Henrietta Plaza
3.5 miles awayMarket Square
3.5 miles awayThe Marketplace Mall
3.8 miles awayWin-Jeff Plaza
3.9 miles awayPittsford Plaza
4.4 miles awayCulture
Geva Theatre Center
0.9 miles awayBread & Water Theatre
1.0 miles awayVillage Idiots Improv Comedy
1.0 miles awayHochstein School of Music & Dance
1.1 miles awayXerox Auditorium
1.1 miles awayRestaurants
Little Venice Pizza
0.5 miles awayHarry G's
0.5 miles awayJohn's Tex Mex
0.7 miles awayJohns Tex-Mex
0.7 miles awayLa Casa
0.7 miles awayGet exact pricing & check availability
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