Pender Memorial Hosp Snf

Negative Experiences:

• Long wait times and unprofessional staff reported, with one patient waiting 4 hours due to limited doctor availability and receiving a high bill for minimal treatment.
• Instances of perceived rudeness and lack of compassion from ER doctors, despite the nursing staff being described as nice and friendly.
• Concerns about cleanliness and safety, including a disturbing incident involving blood on a mattress in an exam room.
• Reports of racial profiling and unfair treatment towards African American patients, with one patient feeling they received inadequate care due to their race.
• Several patients experienced dismissive treatment and felt their concerns were not adequately addressed, including a case where a patient was sent home with a high blood pressure reading without treatment.

Positive Experiences:

• Many patients praised the infusion center, surgical department, and the overall staff for going above and beyond in providing care.
• High satisfaction with cataract surgery, noting the process was well organized, efficient, and staffed by caring professionals.
• Several reviews highlighted the cleanliness of the facility and the professionalism of the staff, making patients feel comfortable and well cared for.
• Positive remarks about the emergency room services, with some patients noting quick and efficient check-in and compassionate care from doctors.
• Appreciation for the attentive and informative nature of the staff, making patients feel at home and highly recommending the facility for various treatments.

Mixed Experiences:

• While some patients reported negative interactions with specific staff members or departments, others had entirely positive experiences, suggesting variability in patient care and satisfaction.
• Concerns about the hospital's approach to patient care, including treatment based on race, were contrasted with reports of excellent service and professionalism from other patients.