Pelican Landing Assisted Living And Memory Care

Negative Reviews:

• Some residents report not receiving proper care due to the facility accepting residents without the necessary equipment or care capabilities. Management and staff appreciation are also criticized, along with issues regarding payment for PTO hours.
• Concerns about negligent care, especially for residents who cannot care for their basic needs. Complaints include failure to acknowledge designated healthcare surrogates and neglect in providing essential daily care needs.
• Reports of rude employees and poor customer service, including issues with communication and access to residents.
• Some reviewers express dissatisfaction with the facility, comparing the promises made to the quality of service delivered unfavorably.

Positive Reviews:

• Many reviews praise the facility for its cleanliness, size, and the warmth of the staff. Families appreciate the support during the transition phase for their loved ones.
• Staff across various roles, including the memory care unit director and LPNs, are commended for their caring and responsive nature.
• The facility is lauded for its well-maintained environment, engaging activities, and the quality of meals provided. The attention to detail in making residents feel at home is frequently mentioned.
• Several families have noted significant improvements in their loved ones' well-being, citing reduced depression and increased social interaction.
• One review highlights the exceptional response from the Memory Care Director, who personally assisted in a resident's care, showcasing a hands-on approach to management.

Mixed Reviews:

• While there are numerous positive testimonials about the care and environment at Pelican Landing, some reviews highlight serious concerns regarding care quality and management practices.
• The facility's ability to cater to the needs of residents with more severe health issues is questioned in some negative reviews.