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Park West Care Center
1703 California Avenue Southwest, Seattle, WA 98116
Based on 75 reviews
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Services and Housing OptionsMemory Care, Nursing Home, Respite, Skilled Nursing, Rehabilitation
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Park West Care Center DescriptionCMS has given Park West Nursing & Rehab a 5-Star Rating, making it one of the top facilities in the area. West is the best skilled nursing facility in West Seattle, with two zero-deficiency surveys two years in a row! We provide top-notch, around the clock skilled care and rehabilitation services in a comfortable and friendly environment. At Park West, we care about you. We believe that by maintaining high medical integrity, building a team spirit among staff, and providing friendly, beautiful surroundings for our patients and their visitors, we can provide the most compassionate care possible.
RehabilitationOur passionate rehab team provides the best quality care for our residents. The residents here are amazing! They're always working on individualized programs to increase their independence and self-ability. I'm so proud of them! Resident families are encouraged to be involved in therapy sessions, caregiver education, and training. Families who live here should take advantage of the opportunities to participate in therapy sessions, learn more about caregiving, and get practice through training.
DiningPark West Nursing & Rehab encourages residents to dine restaurant-style in the dining room, where they can order off a menu. The menu has a range of options that are nutritious and will help you heal. Entrees, salads, soups, sandwiches made to order are all available. At Park West Nursing & Rehab, we believe that everyone deserves to eat in a way that makes them feel happy and healthy. We respect each individual's choices and strive to help our residents maintain their independence through good nutrition.
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AmenitiesPark West Care Center offers a variety of amenities to its residents, including pet therapy services, laundry services, cable television, Wi-Fi connection, electric beds, beautician services, and a feeding program to assist those residents that require assistance on eating. All of these amenities are designed to make the experience at Park West Care Center as comfortable and enjoyable as possible.
ServicesPark West Care Center offers a wide range of services to ensure the comfort and dignity of its residents. These include 24-hour Rehabilitation Nursing Services, Social Services for transition into the facility, Dietary Department meals, Outpatient Therapy, Long-Term and End-Of-Life Care and other amenities.
Skilled Nursing Services and AmenitiesPark West Care Center is a top choice for seniors and their families due to its commitment to providing quality medical services and compassionate care. The facility offers skilled nursing services such as IV therapy, dementia care, wound care, respite stays, enteral feeding programs, catheter care, colostomy care, off-site dialysis and ileostomy care. It also provides nutrition & hydration programs with an on-site Medical Director coordinating and improving medical services while a Director of Nursing oversees all aspects of health care within the facility. Each resident receives an individualized plan tailored to meet their needs.
outpatient rehabilitation services
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 2 out of 5 stars by The Center for Medicare and Medicaid receiving 3 stars on its health inspection, 4 stars on its quality measures rating, and 1 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 4-star short-stay rating and a 4-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 11/01/82 and is run by a for profit organization. It is a large-sized nursing community with 137 nursing beds. Currently, there are 89 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 2 fines by The Centers for Medicare & Medicaid Services for a total of $48,415.25. The facility has also had 2 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 2 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsAvamere Rehabilitation Of Park West is a nursing home that has garnered a 2-star overall rating, ranking it among the bottom 40% of facilities in terms of overall score, thus falling below the state average. However, when it comes to the scope of health inspection, Avamere Rehabilitation Of Park West fares better, settling in the top half of facilities with a rating slightly superior to the state average. Furthermore, the nursing home shines in terms of quality, boasting a 4-star rating which places it in the higher echelon of facilities albeit with a score that's slightly lower than the state average. Through these different metrics, the nursing home shows a varied performance profile with some areas of strength and others requiring attention.
Staff RatingsAvamere Rehabilitation Of Park West is a nursing home with a concerning 1-star staff rating, marking it as the lowest possible in terms of staffing quality. The facility also grapples with inadequate nursing aid staffing, resulting in its standing among the bottom 10% of nursing homes. Its nursing aid staffing hours per resident per day is a mere 1.29, considerably below the state average of 2.53. Furthermore, it falls in the bottom 30% for LPN staffing hours, offering just 0.65 hours per resident per day compared to the state average of 0.82. In terms of RN staffing hours per resident per day as well, it lags behind with 0.32 hours, placing it in the bottom 20% of facilities, and well below the state's average of 0.89 hours. The challenges extend to licensed staffing as well where it provides only 0.97 hours per resident per day, less than the state's average of 1.71, landing it in the bottom 10%. Lastly, its physical therapist staffing is also insufficient with just 0.04 hours per resident per day, which is less than half of the state's average of 0.09, putting it in the bottom 40% of facilities.
Covid DataThe Avamere Rehabilitation of Park West is a nursing home that ranks within the bottom 30% of facilities with respect to ensuring that its residents are up to date with their latest vaccinations. The rate at which they manage to do so, a dismal 48.3%, is considerably less than the state standard of 61.0%, pointedly underlining the inadequate vaccination protocols in play. This deficiency is in stark contrast to the fact that the nursing home ranks in the top half of facilities when it comes to staff being up to date with their latest vaccinations. However, even this figure is lower than desirable, with a staff vaccination rate of only 19.2%, which falls short of the state average of 28.6%.
Quality MeasuresThe Avamere Rehabilitation of Park West nursing home is a high-quality institution with a 4-star quality measure rating, indicating a standard of care that stands among the second highest possible. Proudly, the facility ranks in the top 30% of institutions regarding the percentage of residents that have one or more falls with a major injury, with a rate of 1.48%. This is significantly less than the state's figure of 2.8%. However, concerning ulcers, Avamere places in the bottom half of nursing homes, with a slightly higher rate of residents suffering from ulcers (8.42%) compared to the state's average (6.89%). The facility also finds itself in the bottom 30% with respect to the percentage of residents with depressive symptoms, yet the incidence rate, 8.11%, is less than the state's 12.88%. Additionally, Avamere is in the bottom 20% in terms of the number of residents whose ability to move independently has worsened. Despite this, the nursing home excels in preventative health measures, falling in the top 30% of facilities when considering the percentage of residents given the flu vaccine, with a notable rate of 99.33% compared to the state's 94.73%.
Emergency and Hospitalization Quality MeasuresAvamere Rehabilitation Of Park West, a nursing home facility, scores favorably in a number of critical performance categories. Ranked in the top 20% for hospitalizations per 1000 days, the number stands at a commendable 1.08, which is lower than the state average of 1.1. The nursing home is also distinguished in the top 10% for outpatient emergency department visits per 1000 days, with a rate of 0.34 that is significantly less than the state's 0.9. However, the facility ranks in the lower 20% in terms of the percentage of short-stay residents who had outpatient emergency department visits. With 17.42% of short-stay residents requiring such visits, it is notably higher than the state average of 12.09%. Despite this, Avamere is in the top 40% in terms of the percentage of short stay residents who were rehospitalized after a nursing home admission, showcasing a rate of 19.77% compared to the state's 16.8%.
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Care Staff Rating
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Activities and Services Rating
Well,,I can tell you this,,,I spent from the end of October 2016 till,,,the beginning of 2017,,,I flew back to Atlanta on Jan 6th,,,the whole time I spent there was absolutely perfect,,,the rehab team did more for than I can describe,,when it came time for me to leave the entire staff did everything that they could to book my flight and get me to the airport,,,I called them,,"My Dream Team",,,while I was there,,the food and all of my treatment was all I could ask for,,,every morning,,al the staff brought me coffee and helped me get out of bed and motivate,,,what else can be said,,,,Thanks to everyone there
There was this lady who stays there accusing all workers of abuse got 15 workers fired in 2 months. Telling her sister all the staff try to kill her also saying a worker got a knife and try to stab her witch it is not true you dont touch her and she would scream bloody murder. The manager want to believe her eveb you have a witness it does not matter a terrible place to be i hear you help these africans and they dont help you out thus ine african lady a bath aide will talk about you in her language to another that perdon dont know the language would ask her are you talking about me she would lie and say no the lady she was talking to would tell her after she left she she is talking about you i hear places dont want workers to talk in there language. Only in break room. Dont work for the company this poor guy worked in one week 135 hours and he past out he was so tired that they fired him. They make workers work more tgan 100 hours in one week you dont dont do it you will be fired
"Industry of the Living Dead"nytimes.com/2021/03/13/b…*****I left the skilled nursing facility of Park West a few days ago after spending a week there after double open heart surgery at the University of Washington.This was a wake-up call: if most nursing homes are not much better (or worse) than Park West, then the industry in this country is a scandal.I was treated as an invalid the whole time, regardless of my actual physical state. The nurses aides came in and out of my room at all times of the day and night, turning on the bright light while I was lying in bed trying to get precious sleep. Often times they would leave without closing the door to my room, leaving the bright light of the hallway flooding in (reminiscent of the garish yellow light in the asylums Van Gogh painted at Arles).The entire time I was naked except for a hospital gown tied at the back.Throughout my stay I was given medications somewhat indiscriminately without being told what they were by staff whose English was shaky. Some were ones I did not need, such as a laxative or pain-killer. Of course, it must be easier for the nurses aides to encourage patients to lie in bed and wait for their medications or tests.This results in a decline in one's sense of self-efficacy: one loses confidence in one's ability to heal and to make one's own decisions.Also, I find it troubling that staff--who seem to be more like wardens in a state institution--are tested twice a week for Covid-19, having been vaccinated. The New York Times has been stating for many months that "indoor activities" (among non-household members) is highly risky, while outdoors activities, with social distancing, is recommended. It is far more likely for one of their own staff--many if not most of whom are part-time--to bring Covid-19 from being in contact with others in groceries, etc. than for someone who came directly from a medical center, after having being tested repeatedly negative for Covid019.In fact, Park West arranged for me to go back to the UW Medical Center for an unnecessary medication appointment. When I arrived there, I was told I could not see anyone. It turned out to be a telephone appointment. The chance of picking up Covid-19 in a crowded medical center was undoubtedly exponentially greater than walking in the neighborhood, which I did. It relieved the very high level of stress I was experiencing.When I did go outside, I felt like an escaped runaway slave looking for the Underground Railway and being chased by a plantation owner's "crack the whip" subordinates. ('WHERE DO YOU THINK YOU'RE GOING? COME BACK N-O-W !").The food was uniformly substandard, with refined, processed carbohydrates, frozen vegetables, corn syrup, Velveeta-style cheese, providing mostly empty calories.I arrived on an early Friday afternoon. I saw no therapists until Monday. The therapists (Pam, Elise) I did see the following week were dedicated, kind and competent.Other staff were hit-or-miss. Some were surly and/or burly, not exactly conducive to a sense of well-being. One woman, in a a burka, I believe it's called, was consistently off-putting. She supposedly did a Covid-19 test (just one nostril!) but I never got the results. She was instructed to bring me a chest pad to alleviate pain, which she never did.In the week I was there I was given exactly one face towel. The fourth day I had to ask to be able to take a shower (in a communal bathing chamber). I was told that residents don't get showers until they go outside. Two days later, however, I was ordered to have another shower, accompanied by an attendant, who was nice.There was one day in which a "full" schedule of activities was announced, including a nail manicure that never happened.The neighborhood, thankfully, is quiet, very safe. The best time I had there was to take a walk. Otherwise, it was a very stressful experience: I found it very difficult to sleep at night, not knowing when someone would barge in, flipping the light switch on and leaving the door open.At $475 per day, Medicaid is not getting its money's worth.I would never go here again. This is a form of medical incarceration. You are medicalized, not helped to recover.Most of the "patients" (residents) in the skilled nursing facility were in bed watching television. There was no one in the communal living areas, including the fanciful, lacy dining room."We keep our residents safe [from falls....]."But this facility was more like a "living death" for those same residents. All the life had been sucked out of them, while the staff went busily about their tasks in assembly-line efficiency. The last Ethiopian nurse aide who I had daily contact with conveyed humanity.The skills I needed to practice could have been covered by several sessions of physical and occupational therapy. This was an excruciating experience. Purgator
Why would you ask someone to sign paperwork without their medical POA? The intake papers do not accurately state the most prevalent issues so care is not tailored to the needs of the resident. No chucks THAT THE CLIENT BROUGHT WITH THEM where used, so the client spent the night on a pee soaked bed. Chucks, bathing items, and two topical medications came up missing. POA not called when there where issues, instead they fabricated a reason to dump client off at the ER. I have called APS and will be following up with licensures. This place is a hazard and needs serious training!
The pictures on their website are probably the most deceiving photos ever. Nothing looks like this. I would consider this a second rate facility at best. The food is no better than what we serve to our school children; which we know is not healthy nor palatable. The rooms are tight and privacy does not exist. Dispensing of meds is so slow because they are still stuck in the 80s. It's all done on paper and slows the whole process down. The nurses are doing the best they can with what they have access to, it's not their fault. I would really consider not going here especially for long term care. It is hard to see how these patients have to live the rest of their lives here.
This was our 2nd experience with Park West. We pulled our Mom out after a nurse refused to assist her to the toilet at night, saying "We don't do that here... you must go in your bed, and we'll clean it up in the morning." When I complained (angrily) about another issue, the nurse responded "I don't really care" to her supervisor! They also did not fully follow the hospital orders. Be VERY careful if this place is your choice for a loved one!
The best rehab facility ever. Every person on the staff is dedicated to helping you get better. From the doctors, nurses and aides to the therapists. They use every hour of the day to uplift the patients and get them going on the road back to the best can be. In addition, they help the families and they've accommodated and helped my family. A huge gratitude to Marcy, Jay, Abu and all the others involved. A totally professional rehab hospital which deserves all the accolades it receives. Top rate. Topal family, room 121.
The experience was overall good, you hear horror stories when it comes to nursing homes. It is a tough call to make when dealing with your loved ones care and needs. It takes a staff to cover it all: mealtime, activities, the accidents, the outbursts, the visits, supervising, monitoring. When I'm in town, my brother and I pop in unexpectedly different times day or evening, the staff has been welcoming and attentive. Dad seems content and that keeps my mind at ease.
My father was here a while back recuperating from an illness. Turns out after nearly a month at the facility, my dad ended up in worse shape than when he went in. While at the facility, he contracted several UTI infections (which had nothing to do with the illness that put him in the hospital in the first place). Also ended up with C-DIFF - an infection you can never get rid of. Every day I visited him he was just lying in bed instead of sitting up in a chair or being walked. And forget the daily logs the therapists are supposed to fill out. I was lucky to see a submission once a week - if that. The topper was a test result showing a recurrence of my dad's UTI the day they chose to release him. Clearly he was in no condition to leave. When I came back to his room after signing the release form, found him laying on the floor in the bathroom. Less than a week later he was back in the hospital. Shortly after, we were back in rehab - this time we went to Providence Mount St. Vincent, where we had a much different experience. So bottom line - I would recommend thinking long and hard before you choose this depressing and unprofessional facility.
Park West deserves more recognition for their innovative approach to skilled nursing and their dedication to addressing patient suggestions. My sibling is an employee and constantly talks about the wonderful aesthetic updates, and upcoming events. Very encouraged by the hard work they do. Couldn't recommend more strongly.
After my grandfather experienced a medical emergency, he ended up in the hospital for a few days and needed some rehab. We decided to take him to Park West for what was supposed to be a five day rehab stay. That's when the nightmare began. In all, he contracted four separate infections. While the initial infection could have been picked up at the hospital, the medical care at this place was beyond substandard. In fact, after one month of battling these infections, they released him despite tests showing he had contracted yet another infection that very day. That led to several more weeks in and out of hospitals until the rehab professionals at Providence Mount St. Vincent in West Seattle finally got him back on his feet.In addition to substandard care, Park West is dark and run-down. Every day when we came to visit, my grandfather was just lying in bed in a tiny, depressing space. Bottom line--this would be the last place I would recommend for a loved one.
Why did 5 stars show, dont know, I didnt do that. I currently have a family member there dying from cancer. My family member has not had a shower in four days. His clothing and personal belongings have been stolen. No one will answer the phone. I finally got someone on the phone, barely spoke English tried to Express our concerns only to get hung up on. There will be an investigation. This is clearly elderly abuse. Please review this facility.
If someone have a parent never let them stay this nursing home they are not even take care the patient they don't have responsibility for them jobs i feel so bad for the old people to stay there. That nursing home so awful and the people working there they don't care and don't have responsibility for them jobs
The service here sucks because when a patient asked if someone could put his medicine in the refrigerator no one did and it was left out. So now he has to take his medicine warm that's not good for any patient. The rooms are very small and has 2 patients per room and its always cold in the room. Someone said the food is good they're laying, because when the food is delivered to the room its cold and the people half to hurry up to eat because every 5 minutes someone is coming to ask are you done yet.
I am a part of the population of Park West I had submitted a fully disfavorable opinion of the facility. I take all that back. The staff from food service to quality care is some of the best I have ever had wittnes to. The caregivers insure that all the inpatient needs are met and do so in a very dignified and professional manner. Everybody from the administrator to the kitchen service is 5star and a well deserved high five is deserved. I've been here less than 6 months but have been around the health industry all my life. The patients and full time residents get the best of care possible in this facet of healthcare. I do recommend this facility as one that if my family was still living and needed a place to stay I would try my hardest to have them admitted as I know they would get the best of quelity care possible in their needs to a better way of living. Thanks to Park West for all they do and all there patience. Mike Clark.
People who work here speak broken English and communication is minimal. They switch the care given all the time without explanation. They give you medicine that looked different than whattou are used to and act irritated when confronted with the issue. Food is hit and miss on quality and minimal of choices. Your questions of how your care is being followed through with are answered with alot of I don't knows. You are fortunate if you are treated with respect and dignity. They expect you to not ask questions . You are treated alot of times as a lth . That was a San diefdiego police acronym for less than human. I'm here very temporarily for the irradication of internal irradication of infection caused by a change DBS generator. This was supposed to have been a same day surgery and isn't in no way a part of less than adequate care given by this facility. There are some excellent care givers here but they don't make up for the substandard care from other asttles of treatment by the majority. Anyways if I had a loved one still alive and needed a skilled nursing environment this isn't the one I would think of placing them into and be able to know in my heart of hearts I had made the right choice.
Very poor phone etiquette. When calling and relaying a message the people who transfer do not relay your message so there forth you are repeating yourself at least 3-5 times. Also when receiving a message from a staff member they do not leave proper messages/ cant understand a clear message due to speech and language barrier.
I raised my review from one star to four (and now back to one!).. my first impression was, "This place is a nightmare!!! NOTHING like their website. The rooms are tiny and shared, the toilet is shared by two rooms, 4 people! NO television, no air.. I can't breathe in here, it's disgusting!! The food is totally inedible, absolutely disgusting! The only good thing is Amazon NOW is delivering my orders in an hour or less.That very first night, after writing my review, Emily called me and wanted to do whatever she could to make me more comfortable.. and she has, short of helping me get into Maribella. But Emily got a fan put in my tiny shared room that night, and a commode.. and offered to even go grocery shopping for me, but I told her Amazon Prime NOW was on their way.Since then, My "ESA" Emotional Support Animal (FELINE) has joined me, and we have even been moved to a private room, and I raised my rating to 4 stars, but the bed was so terrible. The plastic cover on the mattress left me soaked every night. I asked how often they change the sheets, I'd been on the same sheets 17 days! No one ever went grocery shopping for me, I was buying all my food through Prime NOW, at great personal expense.Update: when my Medicare ran out and payment switched to Medicaid, I was put in a tiny corner of someone's room on the 3rd floor, with a curtain around me.. no daylight, no fresh air. My pain medication that had allowed me to move about, was reduced to almost nothing. From that day on I remained bedridden, my health declined, I got a UTI but could not get anyone to do a urine culture, even though my urine was a horrid dark brown! After 6 weeks, my urine was a greenish-black! I still had to argue with them to get an ambulance to go to Swedish Hospital..where I fought for my LIFE for 16 days!! If I hadn't gotten out of when I did, I would be DEAD!!
When my husband left Harborview Medical Center, Seattle on a wheelchair on October 13, 2017 for Park West Skilled Nursing Rehab, it was as if he may never walk again due to the excruciating pains he had on his knees, weakness and improper coordination. Also having stayed by his bedside all through his stay at Harborview I was wondering how he would cope at Park West alone without me . All my fears were allied by the love and care given by the staff of the Home.The therapist, Physical, Occupational and Speech, were Amazing. The performed their duties with so much commitment and passion. Within three weeks, my husband was able to walk unaided. All the staff that I came in contact with were very friendly and diligent . God used all of them to encourage my husband . To the glory of God Reuben, my beloved husband,can walk again.Thanks to Park West for their skills and Harborview Medical Center for their unequalled professionalism.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2023-02-02||2023-03-06||F||Emergency Preparedness Deficiencies||Develop and maintain an Emergency Preparedness Program (EP).|
|2023-02-02||2023-03-06||F||Emergency Preparedness Deficiencies||Develop Emergency Preparedness policies and procedures.|
|2023-02-02||2023-03-06||F||Emergency Preparedness Deficiencies||List the names and contact information of those in the facility.|
|2023-02-02||2023-03-06||F||Emergency Preparedness Deficiencies||Conduct testing and exercise requirements.|
|2023-02-02||2023-03-06||D||Construction Deficiencies||Meet other general requirements.|
|2023-02-02||2023-03-06||F||Egress Deficiencies||Install emergency lighting that can last at least 1 1/2 hours.|
|2023-02-02||2023-03-06||F||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2023-02-02||2023-03-06||F||Smoke Deficiencies||Have approved installation, maintenance and testing program for fire alarm systems.|
|2023-02-02||2023-03-06||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2023-02-02||2023-03-06||D||Smoke Deficiencies||Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.|
|2023-02-02||2023-03-06||D||Smoke Deficiencies||Install corridor and hallway doors that block smoke.|
|2023-02-02||2023-03-06||E||Services Deficiencies||Have properly installed electrical wiring and gas equipment.|
|2023-02-02||2023-03-06||F||Services Deficiencies||Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.|
|2023-02-02||2023-03-06||F||Miscellaneous Deficiencies||Have simulated fire drills held at unexpected times.|
|2023-02-02||2023-03-06||D||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure proper usage of power strips and extension cords.|
|2018-05-15||2018-06-04||F||Gas, Vacuum, and Electrical Systems Deficiencies||Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.|
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