Park West Care Center

Sandra Kobes

2020-05-29

Better customer service and better care!!!!

Arthur Hoge

2017-12-13

Well,,I can tell you this,,,I spent from the end of October 2016 till,,,the beginning of 2017,,,I flew back to Atlanta on Jan 6th,,,the whole time I spent there was absolutely perfect,,,the rehab team did more for than I can describe,,when it came time for me to leave the entire staff did everything that they could to book my flight and get me to the airport,,,I called them,,"My Dream Team",,,while I was there,,the food and all of my treatment was all I could ask for,,,every morning,,al the staff brought me coffee and helped me get out of bed and motivate,,,what else can be said,,,,Thanks to everyone there

Mandeep Bhullar

2017-08-11

I have been to the facility, residents are well cared for, staff providing wonderful care.

DanaJohn West

2017-08-11

I tbink the staff is wondful. I found them all to be careing snd friendly. I will reccomend them to anyone whose loved ones need care.

Kiara Lyle Maningat

2017-05-01

I did my volunteer work for my school credit here at Park West and I just love how they welcomed me with open arms. I enjoyed volunteering in such a positive place with the kindest people!

Lynn Sereda

2016-09-11

There was this lady who stays there accusing all workers of abuse got 15 workers fired in 2 months. Telling her sister all the staff try to kill her also saying a worker got a knife and try to stab her witch it is not true you dont touch her and she would scream bloody murder. The manager want to believe her eveb you have a witness it does not matter a terrible place to be i hear you help these africans and they dont help you out thus ine african lady a bath aide will talk about you in her language to another that perdon dont know the language would ask her are you talking about me she would lie and say no the lady she was talking to would tell her after she left she she is talking about you i hear places dont want workers to talk in there language. Only in break room. Dont work for the company this poor guy worked in one week 135 hours and he past out he was so tired that they fired him. They make workers work more tgan 100 hours in one week you dont dont do it you will be fired

Les M.

2021-03-08

"Industry of the Living Dead"nytimes.com/2021/03/13/b…*****I left the skilled nursing facility of Park West a few days ago after spending a week there after double open heart surgery at the University of Washington.This was a wake-up call:  if most nursing homes are not much better (or worse) than Park West, then the industry in this country is a scandal.I was treated as an invalid the whole time, regardless of my actual physical state.  The nurses aides came in and out of my room at all times of the day and night, turning on the bright light while I was lying in bed trying to get precious sleep.  Often times they would leave without closing the door to my room, leaving the bright light of the hallway flooding in (reminiscent of the garish yellow light in the asylums Van Gogh painted at Arles).The entire time I was naked except for a hospital gown tied at the back.Throughout my stay I was given medications somewhat indiscriminately without being told what they were by staff whose English was shaky.  Some were ones I did not need, such as a laxative or pain-killer.  Of course, it must be easier for the nurses aides to encourage patients to lie in bed and wait for their medications or tests.This results in a decline in one's sense of self-efficacy:  one loses confidence in one's ability to heal and to make one's own decisions.Also, I find it troubling that staff--who seem to be more like wardens in a state institution--are tested twice a week for Covid-19, having been vaccinated.  The New York Times has been stating for many months that "indoor activities" (among non-household members) is highly risky, while outdoors activities, with social distancing, is recommended.  It is far more likely for one of their own staff--many if not most of whom are part-time--to bring Covid-19 from being in contact with others in groceries, etc. than for someone who came directly from a medical center, after having being tested repeatedly negative for Covid019.In fact, Park West arranged for me to go back to the UW Medical Center for an unnecessary medication appointment.  When I arrived there, I was told I could not see anyone.  It turned out to be a telephone appointment.  The chance of picking up Covid-19 in a crowded medical center was undoubtedly exponentially greater than walking in the neighborhood, which I did.   It relieved the very high level of stress I was experiencing.When I did go outside, I felt like an escaped runaway slave looking for the Underground Railway and being chased by a plantation owner's "crack the whip" subordinates.  ('WHERE DO YOU THINK YOU'RE GOING?  COME BACK N-O-W !").The food was uniformly substandard, with refined, processed carbohydrates, frozen vegetables, corn syrup, Velveeta-style cheese, providing mostly empty calories.I arrived on an early Friday afternoon.  I saw no therapists until Monday.  The therapists (Pam, Elise) I did see the following week were dedicated, kind and competent.Other staff were hit-or-miss.  Some were surly and/or burly, not exactly conducive to a sense of well-being.  One woman, in a a burka, I believe it's called, was consistently off-putting.  She supposedly did a Covid-19 test (just one nostril!) but I never got the results.  She was instructed to bring me a chest pad to alleviate pain, which she never did.In the week I was there I was given exactly one face towel.  The fourth day I had to ask to be able to take a shower (in a communal bathing chamber).  I was told that residents don't get showers until they go outside.  Two days later, however, I was ordered to have another shower, accompanied by an attendant, who was nice.There was one day in which a "full" schedule of activities was announced, including a nail manicure that never happened.The neighborhood, thankfully, is quiet, very safe.  The best time I had there was to take a walk.  Otherwise, it was a very stressful experience:  I found it very difficult to sleep at night, not knowing when someone would barge in, flipping the light switch on and leaving the door open.At $475 per day, Medicaid is not getting its money's worth.I would never go here again.  This is a form of medical incarceration.  You are medicalized, not helped to recover.Most of the "patients" (residents) in the skilled nursing facility were in bed watching television.  There was no one in the communal living areas, including the fanciful, lacy dining room."We keep our residents safe [from falls....]."But this facility was more like a "living death" for those same residents.  All the life had been sucked out of them, while the staff went busily about their tasks in assembly-line efficiency.  The last Ethiopian nurse aide who I had daily contact with conveyed humanity.The skills I needed to practice could have been covered by several sessions of physical and occupational therapy.  This was an excruciating experience.  Purgator

Cal M.

2019-11-14

Why would you ask someone to sign paperwork without their medical POA? The intake papers do not accurately state the most prevalent issues so care is not tailored to the needs of the resident. No chucks THAT THE CLIENT BROUGHT WITH THEM where used, so the client spent the night on a pee soaked bed. Chucks, bathing items, and two topical medications came up missing. POA not called when there where issues, instead they fabricated a reason to dump client off at the ER. I have called APS and will be following up with licensures. This place is a hazard and needs serious training!

Carmen H.

2019-10-30

The pictures on their website are probably the most deceiving photos ever. Nothing looks like this. I would consider this a second rate facility at best. The food is no better than what we serve to our school children; which we know is not healthy nor palatable.  The rooms are tight and privacy does not exist.  Dispensing of meds is so slow because they are still stuck in the 80s.  It's all done on paper and slows the whole  process down.   The nurses are doing the best they can with what they have access to, it's not their fault.   I would really consider not going here especially for long term care. It is hard to see how these patients have to live the rest of their lives here.

Dano B.

2018-11-24

This was our 2nd experience with Park West. We pulled our Mom out after a nurse refused to assist her to the toilet at night, saying "We don't do that here... you must go in your bed, and we'll clean it up in the morning." When I complained (angrily) about another issue, the nurse responded "I don't really care" to her supervisor! They also did not fully follow the hospital orders. Be VERY careful if this place is your choice for a loved one!

Tuba H.

2018-01-06

The best rehab facility ever. Every person on the staff is dedicated to helping you get better.  From the doctors, nurses and aides to the therapists. They use every hour of the day to uplift the patients and get them going on the road back to the best can be.  In addition, they help the families and they've accommodated and helped my family. A huge gratitude to Marcy, Jay, Abu and all the others involved. A totally professional rehab hospital which deserves all the accolades it receives. Top rate. Topal family, room 121.

Colleen H.

2017-12-18

The experience was overall good, you hear horror stories when it comes to nursing homes. It is a tough call to make when dealing with your loved ones care and needs. It takes a staff to cover it all: mealtime, activities, the accidents, the outbursts, the visits, supervising, monitoring. When I'm in town, my brother and I pop in unexpectedly different times day or evening, the staff has been welcoming and attentive. Dad seems content and that keeps my mind at ease.

Betty S.

2017-07-11

My father was here a while back recuperating from an illness. Turns out after nearly a month at the facility, my dad ended up in worse shape than when he went in. While at the facility, he contracted several UTI infections (which had nothing to do with the illness that put him in the hospital in the first place). Also ended up with C-DIFF - an infection you can never get rid of.  Every day I visited him he was just lying in bed instead of sitting up in a chair or being walked. And forget the daily logs the therapists are supposed to fill out. I was lucky to see a submission once a week - if that.  The topper was a test result showing a recurrence of my dad's UTI the day they chose to release him. Clearly he was in no condition to leave. When I came back to his room after signing the release form, found him laying on the floor in the bathroom.  Less than a week later he was back in the hospital.  Shortly after, we were back in rehab - this time we went to Providence Mount St. Vincent, where we had a much different experience. So bottom line - I would recommend thinking long and hard before you choose this depressing and unprofessional facility.

Stephanie M.

2017-05-01

I've worked at Park West for over 4 years, I have been privileged to work with such a great team and meet amazing residents during my time here. I'm happy to be able to have the chance to help people every day & help enrich their lives

Tristan L.

2017-04-05

Park West deserves more recognition for their innovative approach to skilled nursing and their dedication to addressing patient suggestions. My sibling is an employee and constantly talks about the wonderful aesthetic updates, and upcoming events. Very encouraged by the hard work they do. Couldn't recommend more strongly.

virginia c.

2016-07-20

be careful here, park west used to be 5 star---that was a long time ago, I had someone here for a long time, it did not go well.  good luck in your search, skip this one

Erin J.

2015-12-28

After my grandfather experienced a medical emergency, he ended up in the hospital for a few days and needed some rehab. We decided to take him to Park West for what was supposed to be a five day rehab stay. That's when the nightmare began. In all, he contracted four separate infections. While the initial infection could have been picked up at the hospital, the medical care at this place was beyond substandard. In fact, after one month of battling these infections, they released him despite tests showing he had contracted yet another infection that very day. That led to several more weeks in and out of hospitals until the rehab professionals at Providence Mount St. Vincent in West Seattle finally got him back on his feet.In addition to substandard care, Park West is dark and run-down. Every day when we came to visit, my grandfather was just lying in bed in a tiny, depressing space. Bottom line--this would be the last place I would recommend for a loved one.

Julie Edwards

2021-01-01

Why did 5 stars show, dont know, I didnt do that. I currently have a family member there dying from cancer. My family member has not had a shower in four days. His clothing and personal belongings have been stolen. No one will answer the phone. I finally got someone on the phone, barely spoke English tried to Express our concerns only to get hung up on. There will be an investigation. This is clearly elderly abuse. Please review this facility.

Claudette Johnson

2020-01-01

They speak broken English I'm not too sure I don't care too much for the facility

Tracy Nguyen8

2020-01-01

If someone have a parent never let them stay this nursing home they are not even take care the patient they don't have responsibility for them jobs i feel so bad for the old people to stay there. That nursing home so awful and the people working there they don't care and don't have responsibility for them jobs

Chet Kobahigawa

2020-01-01

The service here sucks because when a patient asked if someone could put his medicine in the refrigerator no one did and it was left out. So now he has to take his medicine warm that's not good for any patient. The rooms are very small and has 2 patients per room and its always cold in the room. Someone said the food is good they're laying, because when the food is delivered to the room its cold and the people half to hurry up to eat because every 5 minutes someone is coming to ask are you done yet.

Michael Clark

2020-01-01

I am a part of the population of Park West I had submitted a fully disfavorable opinion of the facility. I take all that back. The staff from food service to quality care is some of the best I have ever had wittnes to. The caregivers insure that all the inpatient needs are met and do so in a very dignified and professional manner. Everybody from the administrator to the kitchen service is 5star and a well deserved high five is deserved. I've been here less than 6 months but have been around the health industry all my life. The patients and full time residents get the best of care possible in this facet of healthcare. I do recommend this facility as one that if my family was still living and needed a place to stay I would try my hardest to have them admitted as I know they would get the best of quelity care possible in their needs to a better way of living. Thanks to Park West for all they do and all there patience. Mike Clark.

Mike Clark

2020-01-01

People who work here speak broken English and communication is minimal. They switch the care given all the time without explanation. They give you medicine that looked different than whattou are used to and act irritated when confronted with the issue. Food is hit and miss on quality and minimal of choices. Your questions of how your care is being followed through with are answered with alot of I don't knows. You are fortunate if you are treated with respect and dignity. They expect you to not ask questions . You are treated alot of times as a lth . That was a San diefdiego police acronym for less than human. I'm here very temporarily for the irradication of internal irradication of infection caused by a change DBS generator. This was supposed to have been a same day surgery and isn't in no way a part of less than adequate care given by this facility. There are some excellent care givers here but they don't make up for the substandard care from other asttles of treatment by the majority. Anyways if I had a loved one still alive and needed a skilled nursing environment this isn't the one I would think of placing them into and be able to know in my heart of hearts I had made the right choice.

Michael Stark

2020-01-01

Majority time they are always short-staffed you got to wait for a long time for any kind of help steer away from here their internet is trash which means you got to sign on three million times a day and halftime don't work steer clear of this place

Chelsey Sipes

2020-01-01

Very poor phone etiquette. When calling and relaying a message the people who transfer do not relay your message so there forth you are repeating yourself at least 3-5 times. Also when receiving a message from a staff member they do not leave proper messages/ cant understand a clear message due to speech and language barrier.

KEANE Ragdolls

2019-01-01

I raised my review from one star to four (and now back to one!).. my first impression was, "This place is a nightmare!!! NOTHING like their website. The rooms are tiny and shared, the toilet is shared by two rooms, 4 people! NO television, no air.. I can't breathe in here, it's disgusting!! The food is totally inedible, absolutely disgusting! The only good thing is Amazon NOW is delivering my orders in an hour or less.That very first night, after writing my review, Emily called me and wanted to do whatever she could to make me more comfortable.. and she has, short of helping me get into Maribella. But Emily got a fan put in my tiny shared room that night, and a commode.. and offered to even go grocery shopping for me, but I told her Amazon Prime NOW was on their way.Since then, My "ESA" Emotional Support Animal (FELINE) has joined me, and we have even been moved to a private room, and I raised my rating to 4 stars, but the bed was so terrible. The plastic cover on the mattress left me soaked every night. I asked how often they change the sheets, I'd been on the same sheets 17 days! No one ever went grocery shopping for me, I was buying all my food through Prime NOW, at great personal expense.Update: when my Medicare ran out and payment switched to Medicaid, I was put in a tiny corner of someone's room on the 3rd floor, with a curtain around me.. no daylight, no fresh air. My pain medication that had allowed me to move about, was reduced to almost nothing. From that day on I remained bedridden, my health declined, I got a UTI but could not get anyone to do a urine culture, even though my urine was a horrid dark brown! After 6 weeks, my urine was a greenish-black! I still had to argue with them to get an ambulance to go to Swedish Hospital..where I fought for my LIFE for 16 days!! If I hadn't gotten out of when I did, I would be DEAD!!

Elizabeth Omotowa

2018-01-01

When my husband left Harborview Medical Center, Seattle on a wheelchair on October 13, 2017 for Park West Skilled Nursing Rehab, it was as if he may never walk again due to the excruciating pains he had on his knees, weakness and improper coordination. Also having stayed by his bedside all through his stay at Harborview I was wondering how he would cope at Park West alone without me . All my fears were allied by the love and care given by the staff of the Home.The therapist, Physical, Occupational and Speech, were Amazing. The performed their duties with so much commitment and passion. Within three weeks, my husband was able to walk unaided. All the staff that I came in contact with were very friendly and diligent . God used all of them to encourage my husband . To the glory of God Reuben, my beloved husband,can walk again.Thanks to Park West for their skills and Harborview Medical Center for their unequalled professionalism.

Krasiv

2018-01-01

Great place, super friendly staff.

frank magana

2018-01-01

Great staff! Couldn't have asked for a better place for my grandmother!