Pacific Gardens

Johann Bitancor

2021-12-25

Excellent management especially (Mia & Tricia) and the rest of their care team members, Highly recommended community.

Cole Oliver

2021-12-25

Excellent facility! The staff here is very friendly and attentive.

Peggy Dorr

2021-03-25

I enjoy the activities! The caregivers do a very good job taking care of our special needs! The chef does an exceptional job with planing our meals! I would definitely recommend this facility to my friends!

Louise Eaton Welch

2018-06-16

BEST PLACE EVER............

Susan H. Kay

2016-07-13

We were blessed to find PG for our mom. It's hard to make that decision to go into assisted living. For the person and their loved ones. There is sadness, guilt and apprehension. But from day one we could not have asked for better loving care then what our mom has been getting from the professional, loving staff at PG. I could give so many examples but bottom line - every one there has treated and cared for our mom as if she was their own mom. From her physical well being to her mental and emotional well being. We can't thank them enough! They are our angels and we feel blessed that they are so good and kind to our precious mother.

Kim H.

2021-02-26

My mother-in-law was a resident of Pacific Gardens from 2018 to 2021. We had visited many other facilities and Pacific Gardens was by far the best. Tina was very patient and shared a lot  of details about the facility during our tour. She was easy to communicate with over email and when a unit was open a few months after our tour, we moved my mother-in-law in right away. Over the years, the administrative staff (Tricia) and all the nurses and caregivers provide a high level of care for my mother-in-law. The staff was always very helpful and patient and made sure my mother-in-law had everything she needed. Our family did not live close so we would often mail supplies and other items to Pacific Gardens and made the whole process so easy. Pacific Gardens helped with transportation to doctors appointments and helped schedule onsite care like flu shots, podiatrist appointments, etc. They even coordinated an onsite COVID-19 vaccine clinic for all the residents so we didn't have to worry about anything. My mother-in-law recently passed away and Pacific Gardens showed a lot of compassion and helped us coordinate the removal of her belongings from her unit. They made everything so easy and we felt they went out of their way to support our family. Our family thanks everyone at Pacific Gardens for being able to provide a wonderful home for my mother-in-law the last few years of her life.

Joe Q.

2020-07-02

We considered four places:  Belmont Village, Atria Sunnyvale, Sunrise of Sunnyvale, and Pacific Gardens. I feel really lucky to have wisely chosen Pacific Gardens. Atria is a corporate chain and does not have the small family feel of Pacific Gardens. Sunrise seemed constrained, with not much open space; it felt like everyone was packed in there. As for Belmont, you could pay a hefty price to have your parent there (much higher than Pacific Gardens) and still not be as happy as if your parent were at Pacific Gardens. First of all, unlike the three other places, the staff at Pacific Gardens is heavily Filipino, and I have to say that the kind and optimistic nature of many Filipinos makes them excellent at elderly care. You will simply have a more enjoyable time with your parent and the Pacific Gardens staff during your parent's time at Pacific Gardens. Also, Pacific Gardens is not part of a big corporate chain of facilities, so the feeling there is much more personal. Dealing with smells is always a challenge at any assisted living, but the Pacific Gardens staff does a good job keeping the place clean. At Atria I smelled urine even in the hallways, which I never did during my mother's five years at Pacific Gardens. Belmont impressed me as where wealthy people put their parents. I got the feeling that the families might not visit that often. When we were visiting I saw someone who was essentially paid to visit an elderly person and spend time with them; not being a family member, she was not having much success entertaining the elderly parent. The holiday food at Pacific Gardens is not that great, but my mother always said the everyday food was delicious, and that is more important. All in all, if you can get your parent in at Pacific Gardens, I think you will be much happier than if your parent were at Atria, Sunrise, or even Belmont.

Cal C.

2019-12-09

My wife spent several years in assisted living at Pacific Gardens. She got excellent care and the staff was outstanding.

Tiffany V.

2019-05-07

My family has had a deeply caring and supportive experience with Pacific Gardens. We worked closely with staff members while we were exploring whether the Memory Care here would be a good fit for my mother. PG worked seamlessly with our pre-existing hospice team and took a great deal of care to address all of our concerns. In the months that my mother has lived here, she has adjusted very well to the community and to the caregivers. I'm deeply grateful that we found PG and that each of my family members has been able to rely on their compassionate and caring support.

Amy Hurst

2021-12-18

Pacific Gardens is a true community for their residents. Its home away from home. Everyone is so caring. If I ever need anything or have additional questions Tricia is so quick to respond and goes over and beyond to offer assistance. Thank you

Erik L.

2017-08-28

I would highly recommend Pacific Gardens for anybody who is looking to find a home for their loved one. To start, the decor is extremely warm and comforting so as to ensure they always maintain a very "homey" atmosphere for their residents. Transitioning to a new home can often times be a little scary or nerve-wrecking, so it's important that individuals feel as comfortable as possible in their new surroundings - this is something that Pacific Gardens does extremely well.Additionally, the staff is very welcoming from the second you step foot through the door; they always greet you with a smile, and are extremely accommodating.  Laila is the team member who speaks with families interested in scheduling a tour or learning more about what Pacific Gardens has to offer. In addition to always being very responsive and providing excellent customer services, it's clear that she truly cares about her residents and wants to ensure that they find the home that's right for them. Hands down a 5-star community with a 5-star team.

Johnny J.

2017-07-30

Yesterday my wife & I visited this place for the 1st time as a possible new home for my wife's 81 YO mom. Tina (director for marketing and community relations) showed us and mom very patiently the whole 13 YO complex. It looks like wonderful just right place for mom (not to old and not to fancy)!We were so impressed and since mom liked too we put her on waiting list ($250 deposit)!We were also invited for dinner (the food selection is large and tasty). The whole place gives you feeling of a home. Their motto: "It feels like home"

Patricia A.

2016-10-03

The Executive Director, Matt is a warm and caring person as is the staff there. He was very helpful to me and helped make a sad situation better.  Gary was unable to walk for the last 2+ years but was mentally alert and in his seventies. He was in Assisted Living there as we wanted him to be in a clean, bright and cheerful place that could also handle his needs.  He recently passed away from pneumonia and other complications.  Removing his belongings was a hard task filled with tears and emotions.  It was nice to have the people there be so helpfuland nice. My family and I appreciate it very much.Patricia Anderson

Julie M.

2016-08-08

The staff at Pacific Gardens have provided our family support and comfort as we came to terms with our mother's dementia.  Our hope was it find a safe and stimulating environment to enable her well being and happiness.  It turned out to be so much more than that.  The memory specialist and staff has helped our family to understand this illness and to enjoy every bit of time we have with her.  We have been blessed to watch as our mom respond to their care and kindness.  Every staff member, from the nursing to the nutritionists, receptionist and aides, are extraordinary.  It has been 5 years and there has been very little staff turnover.  It speaks to the management team and community they foster.  We are so very thankful for PG!

David M.

2015-11-09

My mom has osteoporosis, and is sixty five pounds and can barely move with her walker.  My moms direct next door neighbor is allot younger, strong and about one hundred pounds bigger and has no problem walking.  My mom has complained about her neighbor grabbing and twisting her arm.  I contacted the staff and management in emails, asking if they would kindly move my mom or neighbor to another room.  My request was denied!  A couple weeks later my wife and I visited my mom at night only to find her shaking having a hard time standing up on her walker and yelling for help with the room door closed!  I asked my mom, "Whats the matter?"  my mom cried out, "There's a crazy women in my room who twists my arm!"  Her neighbor was sitting in a chair next to my moms bed.   I raised my voice in regards to this situation and asked for management.  A large assistant manager came that Friday night.  I reminded him of this problem that was expressed earlier in person and in emails and expressed my great  concern of my beloved mom being in harms way.  The manager showed no sympathy and was extremely passive aggressive towards me and told me and my wife they had no other room to put my mom in and to "Chill out!"  This made me more upset and influenced me to raise my voice louder.  I asked him, "How would you feel if your moms life was in danger and in harms way?"  After a couple minutes of uncomfortable arguing.  I told my wife, "We have to leave now!"  The large manager about twenty years younger than myself responded passive aggressively, "That's a good idea!"  PS-  my mom was also found on the floor a few weeks prior and rushed to emergency care.    My advice, stay away!

Mars L.

2015-03-12

My Father has been living at Pacific Gardens for almost 3 years. He is 93 years old and  suffers from dementia. I feel very fortunate he is still with us. Even tho he doesn't remember much he lives in what I would call the moment. He does like living there and always says everyone is so nice to him. This is so true. The staff there are so caring and thoughtful, they give their all to the patients. Every caregiver I met are just fabulous. They care a lot about the people. I also have him in memory support and the activities they have really have help him which again he likes. He is always so happy. The facility is a very beautiful place so clean and believe me the food they serve is delicious. I know I have eaten their on special occasions. They aways keep me informed on what is going on with my father which I really like. I highly recommend  this place to anyone who need assisted living care. I already told my family members if I ever need assisted living, I woulds want to be living at Pacific Gardens. I give Pacific Gardens 10 stars if I could.

Elizabeth K.

2013-12-08

I wrote two other reviews on this company, but they disappeared. This assisted living establishment is as good as it gets. We entrusted my dear mother to them when her dementia made it too difficult for her to live independently. Although she was usually pleasant, she had many issues that made caring for her quite a challenge. The wonderful hands-on administrative staff, as well as the personal caregivers were patient, kind, and worked well together like a family. The staff are very dedicated, and go the extra mile. When there was an occasional hiccup (which is to be expected in any community) they were extremely quick to correct it.  My sister was looking for problems, and would sometimes complain about things that weren't really a problem. Nevertheless, the staff did whatever it took to try to make her happy.I was in awe of how patient and good-natured the staff is, no matter how difficult things became as Mom's dementia deepened, and she lost the ability to walk. She weighed over 200 pounds, and had to be lifted from wheelchair, to toilet, to shower, etc. She had physical therapy there, as well as AM exercises which were the first exercises she enjoyed in her life.Scenic drives every week were wonderful, and Pacific Gardens brings in more musical entertainment than any other assisted living place in the area. They also have many special events including incredible catered-quality holiday brunches for legal holidays, as well as Mother's Day, Fathers's Day, etc.I highly recommend Pacific Gardens. They loved Mom, and she loved them. I couldn't have asked for a better place for her to spend her last days. Almost up until the end of her life, she would say to the staff:  "Thank you, you wonderful person."

Deanne C.

2013-10-20

For any family struggling with the issue of finding care for their aging parent, visit Pacific Gardens. My sisters and I found this amazing facility 7 years ago when faced with Mom's dementia diagnosis.  The  staff has walked with us through each step of this challenging time; taking care of Mom's needs and helping us cope, too.  We have developed a relationship with the entire team from caregiver's, nurses, chefs, front office personnel and many residents and their families. This facility continues to improve by adding more resident activities, family support, and continued education keeping them in the forefront of dementia care.As it takes a village to raise a child, so it can be said that same need is there for parents who have lost their ability to be independent.  The peace of mind in knowing our Mom is so well cared for is immeasurable.  No thanks to Pacific Gardens will ever be enough as we continue this "long goodbye".Deanne C.

Karen S.

2013-07-30

I can't believe its taken me this long to write this review but I just wanted to express my gratitude for the caregivers here and how well they treat my Dad. My Dad began living in the Memory Support area about 4 years ago.  He had been diagnosed with Alzheimer's in 2001 and was  at a stage where it was just not practical nor safe for him to be at home. We worried a lot about the transition. I can't say it was perfect ( much of the issues were related to the disease itself.. paranoia etc.) but truly much better than we imagined. Over the past 4 years, I feel like the care is better than ever. Maybe it helps that the caregivers, nurses and activity coordinators  know me on a first name basis ( I'd recommend that no matter where you place a loved one!) . But they all seem to have genuine compassion for the people they take care of.  When I arrive, they often offer updates on something about my Dad that happened since the last time I was there. I can only imagine what a tough job they have in managing the residents and their unique needs. I'm in awe that I never see frustration! They also have activities throughout the day. I think the biggest fear that people have in this situation is that their loved ones will be neglected or treated without respect. The facilities are clean, neat and the residents all seem well-supervised. Again, I am so thankful to have peace of mind. You can't put a price on that.

Happy C.

2012-10-15

My elderly mother needed an assisted living community after being in an independent senior community. She has dementia, but is still functioning well enough to come and go from her apartment to activities and excursions.We were worried about being able to find a well-run, caring, pretty place that would give her the care she needs in a sensitive way. Pacific Gardens fills the bill perfectly. All the staff seem to enjoy the residents, and their jobs. There is a sense of "family", not "facility".The modern building is only 8 years old, and is conveniently across the street from a church which Mom enjoys attending. Either P.G. staff, or volunteers from the church walk her across the street to and from. If Mom doesn't feel like walking they have a wheelchair for her. There is nice landscaping with roses and crepe myrtle trees in front, and a lovely rose garden in the center of the property. They keep up the premises nicely, and it's a pleasure to be there!There are many activities, a special program for people with early dementia (with their own director who specializes in music therapy), frequent excursions, and special entertainment. Mom loves music, and P.G. offers more music and singing than any other senior community around. I checked out many of them.There is physical therapy and a beauty salon on site, fantastic upscale restaurant-quality celebrations about every 6 weeks, and I can count on the staff calling me if they have an idea that would  help Mom's life go a little easier.I can't say enough about how wonderful we feel, knowing Mom's getting superlarive care. We're very happy to have found Pacific Gardens.

Denise L.

2011-03-13

My grandmother is 85, and has dementia which has been accelerating pretty rapidly over the past year,  A couple months back, my mom started researching diffferent homes in the South Bay area, from Santa Clara to South San Jose.  She found that many of the homes were quite beautiful, but also quite large and they were not a good fit for our "Nana".  When she went to visit Pacific Gardens, she was greeted promptly and made to feel welcome and at ease.  They answered all of her questions, explained how things worked in the facility and gave her a very thorough and informative tour.  She was instantly sure that this was the right place to bring Nana.  Over the last few weeks my Mom has been working on all of the transitional steps, and the staff at Pacific Gardens has been helpful, supportive...just outstanding.Today was the day to check "Nana" in, and thanks to the Staff @ Pacific, it could not have gone better.  My mom, brother and I moved her belongings in this morning and again the staff was friendly and helpful.  Later in the afternoon we brought Nana in, and they greeted us at the door.  They took Nana in and made her feel so comfortable.  Mom and I were a little emotional seeing her walk in without us, but the staff members had her smiling and at ease, she didnt even look back for us as they took her in.  The staff then assured us we had done the right thing, and that she would be taken care of.A couple hours later, they even called to let my Mom know that Nana had settling in nicely, made a friend already and was eating dinner with her at that moment.My Mom, brother and I cannot be happier with the transition and assistance from the staff at Pacific Gardens.   I will continue to post updates as our experience continues.

Joley S.

2010-04-06

While this facility looks lovely and the staff appears caring use caution when moving your loved one in. My mom (one of their residents) passed away after a few days in the hospital.. I needed to ask about moving her belongings out, returning her keys and completing any needed paperwork. I was unable to speak with anyone at Pacific Gardens (always "out of the office") and no one would return my calls. I left numerous pleasant and polite voice mails. Each time I went into the facility the staff would scatter and not even look at me. Even when I came in with my movers and moved her furniture out no one looked at us. I did finally get a call back 3 weeks after moving her belongings out. The staff here is cold, uncaring and clueless when it comes to customer service and made a very difficult time even worse.

Sudhakar Ingle

2021-12-26

Pacific Garden is the best place for assisted living facility.My wife is now there for more than two years and I will never let her go any where else it is just like our second home.All the people are very friendly and kind.She is getting the best care that I can think of,East or west ,North or southPacific Garden is the best place on the earthThanks all the people at Pacific Garden for taking care of my wife👍🤙👏🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾😀😄😁!!!!!!

Barb S

2021-12-25

My aunt spent the last year and a half of her life at Pacific Gardens. We were so fortunate to find such a caring place. She was always very active but advanced macular degeneration changed that. The staff at PG became her eyes. They encouraged her to participate in activities, meet new friends and stay connected with the world. They truly cared about her. Thank you Pacific Gardens!

D A

2021-01-01

Condesa who is a director in this facility is constantly speaking Tagalog.This is a common problem in health care system.When I brought up this issue to her attention she became very defensive. What is wrong with this women. Instead of apologizing she started threatening me.Management needs to look into this.This is violating patients right.

Cheryllynn Singer

2019-01-01

From my experience, having been there on Thanksgiving for Dinner, Pacific Gardens is an excellent Assisted Living facility. The numerous staff members that I saw & met, were kind & friendly and caring. The owner participated right along side the staff. The food was excellent. Going back today for Christmas celebration.