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Norwood Healthcare

460 Washington Street, Norwood, MA 02062

Nursing Home
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(800) 780-8101
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Pricing About Amenities Reviews (800) 780-8101

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(781) 769-2200

Estimated Pricing

Studio
Estimated $9,031

Price Comparison

  • Average City Price: $8,957
  • Average State Price: $7,915
  • Average National Price: $7,508

    • Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Norwood

    Community Reviews

    3.3
    Norwood Healthcare
    Based on My Caring Plan's proprietary scoring, including 19 reviews across the web

    Ranking

  • Ranking in City: 5 out of 5 communities in Norwood
  • Ranking in State: 649 out of 654 communities in MA

    • Care C

    Staff B

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    The reviews for this senior living facility paint a concerning picture of neglect, mismanagement, and poor care. Multiple reviewers have shared distressing experiences involving their loved ones, including instances of neglect, abuse, and a lack of basic amenities. One reviewer mentioned their mother was not given a bath or shampoo for two weeks, while another highlighted severe issues like bedsores and falls due to the absence of staff when needed.

    Communication with the facility seems to be a significant issue, with reports of staff not answering phones or responding with hostility. The turnover rate of directors and administrations is high, leading to a lack of consistency in care and management. Some reviewers have even called for the facility to be shut down or investigated due to the severity of the neglect and abuse reported.

    However, not all feedback is negative. A few reviews mention positive interactions with the activities department and rehabilitation services, noting that some staff members show genuine care and concern for the residents. This suggests that while there are significant issues, there are also areas and individuals within the facility that contribute positively to the residents' lives.

    Overall, the reviews strongly advise potential clients to reconsider placing their loved ones in this facility, citing a range of serious concerns that overshadow the few positive remarks.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 4
    Quality measure rating: 2
    Long-term quality measure rating: 2
    Short-term quality measure rating: 3

    Nursing Home Overview

    Participation date: Feb. 7, 1989
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 170
    Total current residents: 120
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Both

    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 0
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $15655

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-03-26 2021-05-10 E Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-03-26 2021-05-10 F Resident Rights Deficiencies Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
    2021-03-26 2021-05-10 E Resident Rights Deficiencies Give residents a notice of rights, rules, services and charges.
    2021-03-26 2021-05-10 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2021-03-26 2021-05-10 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2021-03-26 2021-05-10 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-03-26 2021-06-08 E Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-03-26 2021-06-08 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2021-03-26 2021-06-08 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2021-03-26 2021-05-10 D Resident Assessment and Care Planning Deficiencies Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
    2021-03-26 2021-05-10 F Quality of Life and Care Deficiencies Provide activities to meet all resident's needs.
    2021-03-26 2021-05-10 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-03-26 2021-05-10 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2021-03-26 2021-05-10 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2021-03-26 2021-05-10 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2021-03-26 2021-05-10 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-03-26 2021-05-10 D Nutrition and Dietary Deficiencies Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    2021-03-26 2021-05-10 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-03-26 2021-05-10 D Nutrition and Dietary Deficiencies Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    2021-03-26 2021-06-08 F Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2021-03-26 2021-05-10 D Administration Deficiencies Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    2021-03-26 2021-05-10 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-03-26 2021-05-10 F Infection Control Deficiencies Report COVID19 data to residents and families.
    2021-03-26 2021-05-10 F Environmental Deficiencies Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    2022-07-07 2022-07-29 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-07-07 2022-07-29 E Infection Control Deficiencies Report COVID19 data to residents and families.
    2019-09-04 2019-12-18 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2019-09-04 2019-11-04 D Resident Rights Deficiencies Allow resident to participate in the development and implementation of his or her person-centered plan of care.
    2019-09-04 2019-11-04 D Resident Rights Deficiencies Reasonably accommodate the needs and preferences of each resident.
    2019-09-04 2019-11-04 D Resident Rights Deficiencies Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    2019-09-04 2019-11-04 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2019-09-04 2019-11-04 B Resident Rights Deficiencies Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    2019-09-04 2019-12-18 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2019-09-04 2019-11-04 B Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-09-04 2019-11-04 D Resident Assessment and Care Planning Deficiencies Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
    2019-09-04 2019-12-17 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-09-04 2019-11-04 D Resident Assessment and Care Planning Deficiencies Plan the resident's discharge to meet the resident's goals and needs.
    2019-09-04 2019-11-04 D Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2019-09-04 2019-11-04 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2019-09-04 2019-11-04 H Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-09-04 2019-11-04 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2019-09-04 2019-12-17 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-09-04 2019-11-04 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2019-09-04 2019-11-04 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2019-09-04 2019-12-17 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2019-09-04 2019-11-04 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2019-09-04 2019-12-17 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2019-09-04 2019-11-04 D Nursing and Physician Services Deficiencies Ensure that the resident and his/her doctor meet face-to-face at all required visits.
    2019-09-04 2019-11-04 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2019-09-04 2019-11-04 D Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2019-09-04 2019-11-04 D Quality of Life and Care Deficiencies Provide medically-related social services to help each resident achieve the highest possible quality of life.
    2019-09-04 2019-11-04 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-09-04 2019-12-17 D Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2019-09-04 2019-11-04 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-09-04 2019-12-17 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-09-04 2019-11-04 F Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    2019-09-04 2019-11-04 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-09-04 2019-11-04 E Environmental Deficiencies Keep all essential equipment working safely.
    2019-09-04 2019-12-17 D Environmental Deficiencies Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
    2019-09-04 2019-11-04 E Environmental Deficiencies Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
    2019-09-04 2019-11-04 F Environmental Deficiencies Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    2018-09-07 2018-09-28 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2018-09-07 2018-09-28 D Resident Rights Deficiencies Ensure residents have reasonable access to and privacy in their use of communication methods.
    2018-09-07 2018-09-28 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2018-09-07 2018-09-28 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2018-09-07 2018-09-28 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2018-09-07 2018-09-28 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2018-09-07 2018-09-28 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2018-09-07 2018-09-28 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-09-07 2018-09-28 D Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2018-09-07 2018-09-28 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-09-07 2018-09-28 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2018-09-07 2018-10-05 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2018-09-07 2018-09-28 E Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2018-09-07 2018-09-28 D Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2018-09-07 2018-09-28 D Quality of Life and Care Deficiencies Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
    2018-09-07 2018-10-05 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-09-07 2018-09-28 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-09-07 2018-09-28 D Infection Control Deficiencies Implement a program that monitors antibiotic use.
    2018-09-07 2018-09-28 E Environmental Deficiencies Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Fines

    Fine Date Fine Amount
    2019-02-06 $14,729
    2019-09-04 $51,428
    2021-12-20 $655
    2021-12-20 $650
    2022-07-07 $15,000

    What is in the Neighborhood

    General Area Overview
    • The closest city is Norwood which is 0.3 miles away and has a population of 28,602 (mid sized town).
    • The average income is $95,261, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 78
      • Low Temperature: 32
      • Average Temperature: 54.5
      • Day Breakdown: The area gets 125 days of rain, 24 days of snow and 214 days of sun
      • Precipitation: 0.9 inches a year

    Health and Safety Overview
    • The crime rate is 2.37 per 100 people which is low compared to other cities.
      • Violent Crime: 0.55 incidents per 100 people
      • Property Crime: 1.35 incidents per 100 people
      • Drug-Related Crime: 0.12 incidents per 100 people
    • The average life expectancy in zip code is 81.46 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 165.0, Moderate Days 16.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Shiva bazar
    0.4 miles away
    Shaw's
    0.5 miles away
    Roche Bros.
    1.4 miles away
    Sabb's Market
    1.4 miles away
    Lambert's Rainbow Market
    1.7 miles away

    Transportation

    Norwood Depot
    0.1 miles away

    Bus Stations

    460 Washington St opp George St
    0.0 miles away
    Washington St @ George St
    0.1 miles away
    Washington St @ Granite St
    0.1 miles away
    Washington St @ Railroad Ave
    0.2 miles away
    Washington St @ Philbrick St
    0.2 miles away

    Banks

    Santander
    0.3 miles away
    Rockland Trust
    0.3 miles away
    Members Plus Credit Union
    0.3 miles away
    TD Bank
    0.3 miles away
    Citizens Bank
    0.4 miles away

    Hospitals

    Norwood Hospital
    0.6 miles away
    Pappas Rehabilitation Hospital for Children
    3.7 miles away
    VA Boston Healthcare System - West Roxbury Division
    5.3 miles away
    Sharon High School
    5.8 miles away
    Beth Israel Deaconess Hospital–Needham
    5.8 miles away

    Pharmacies

    CVS Pharmacy
    0.5 miles away
    Walgreens
    2.3 miles away
    Walgreen's
    4.7 miles away
    Rite Aid
    5.3 miles away
    Randolph Pharmacy
    7.0 miles away

    Dentists

    Norwood Dental Care
    0.4 miles away
    N.E. Dental Specialists
    0.5 miles away
    Aspen Dental
    3.0 miles away
    Dental Associates of Walpole
    5.6 miles away
    Chestnut Dental
    5.9 miles away

    Parks

    Norwood Common
    0.3 miles away
    Ellis Wellfields
    0.5 miles away
    Ellis Gardens Playground
    0.7 miles away
    Bond Street Park
    0.7 miles away
    Shattuck Park
    0.7 miles away

    Places of Worship

    United First Parish Church
    10.6 miles away
    Kings Chapel
    13.1 miles away
    St. Leonard's Church
    13.6 miles away
    Old North Church
    13.7 miles away
    Grace Federated Church
    15.8 miles away

    Shopping

    Walpole Mall
    2.8 miles away
    Dedham Mall
    4.0 miles away
    East Dedham Plaza
    4.1 miles away
    The Commons at Washington Street
    4.7 miles away
    RiTE AIDE Plaza
    4.8 miles away

    Culture

    The Norwood Theatre
    0.3 miles away
    Henderson Arts Center
    4.5 miles away
    Canton Community Theater: North Plaza
    4.8 miles away
    Canton Community Theater: South Plaza
    4.9 miles away
    Starline Room Dinner Theater
    7.0 miles away

    Restaurants

    Crushed Peppers
    0.3 miles away
    Lewis' Restaurant
    0.3 miles away
    Giorgio's Pizza
    0.4 miles away
    Fuego
    0.4 miles away
    Broadway Pizza and Grill
    0.4 miles away

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    Google map of Norwood Healthcare

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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