New Haven Assisted Living Of Bastrop

Positive Feedback:

• Many reviewers have expressed satisfaction with the care provided to their loved ones, highlighting the dedication and hard work of the staff.
• The food prepared by the cook has been praised for being tasty and nutritious.
• The cleanliness of the facilities and the homely atmosphere have been appreciated by several reviewers.
• Some reviewers have noted the responsiveness of the staff and leadership to concerns and issues, with minor problems being corrected immediately.

Critical Feedback:

• There have been reports of significant delays in responding to residents' calls for assistance, with one case mentioning a malfunctioning call button that was not promptly addressed.
• Concerns have been raised about potential mismanagement of medication and lack of communication regarding changes in residents' health or medication.
• Some reviewers have criticized the high turnover rate among caregivers, attributing it to low wages and suggesting that this impacts the quality of care.
• There have been instances of poor communication and perceived lack of empathy from management, particularly in handling serious health issues and injuries.
• A reviewer reported an unacceptable incident involving a breach of privacy and dignity of a resident.
• One reviewer had a negative experience with scheduling and conducting a tour, citing a lack of professionalism and concern for residents.

General Sentiment:

While there are aspects of care and service that have been positively received, there are significant areas for improvement, particularly in communication, staff management, and responsiveness to residents' needs. Prospective clients may want to consider these factors carefully.