Mercy Crest Retirement Living

Reviews of Mercy Crest highlight a range of experiences and opinions. Many reviewers praise the facility for its cleanliness, the quality of care provided by the staff, and the variety of activities available for residents. The facility is described as having a traditional, religious decor, with a large dining room offering multiple food options, a secure memory care unit, a big activity room, outdoor seating, a courtyard, a chapel, and a new gym. The staff, including the Director of Nursing, are commended for their professionalism, warmth, and efficiency.

However, some reviews express concerns about medication management practices and the attitude of certain staff members, including the Director of Nursing being described as rude and unapproachable. Despite these criticisms, many residents and their families express satisfaction with the living conditions, mentioning that the facility feels like home, is always clean, and that the residents are treated with respect and patience.

Specific positive aspects mentioned include the facility's maintenance, the variety of scheduled daily activities, the religious aspect that appeals to some residents, and the spacious, well-maintained apartments. The dining experience is likened to restaurant-style service, and the facility's efforts to facilitate social outings and appointments are appreciated.

On the other hand, some reviewers have voiced disappointment with staff and administration choices, suggesting that there is room for improvement in these areas. Despite these mixed reviews, many families have had positive experiences, highlighting the caring and friendly nature of the staff, the cleanliness of the facility, and the overall quality of care provided to their loved ones.