Matthews of Horicon

Positive Reviews:

• Many residents appreciate the friendly staff and management, highlighting their willingness to assist and engage directly with residents.
• Residents enjoy a variety of activities and entertainment options, contributing to a fun and loving community atmosphere.
• The facility is praised for its beautiful building and spacious apartments.
• Several reviews mention satisfaction with the care provided and the sense of being well taken care of.
• Some residents value the independence they maintain while living there, with occasional assistance appreciated.
• The community is described as homey, with a good mix of social activities and satisfactory food.
• New management has received positive feedback for improvements and fostering a better working environment for staff.

Negative Reviews:

• One significant concern raised is the announcement of the facility's closure.
• Some residents suggest improvements in food preparation, specifically mentioning undercooked food and vegetables needing longer cooking times.
• There are calls for a greater variety of activities.
• Understaffing and inconsistent staff quality are mentioned as issues, affecting the overall experience.
• One review reports a severe neglect incident leading to hospitalization due to lack of timely communication and care.
• There are allegations of despicable management practices, including concerns about elder abuse and lack of COVID-19 precautions.

Mixed Reviews:

• While the Matthews of Horizon is described as a nice, clean community with friendly staff, one family chose another location due to its proximity.