Lone Oak

Positive Reviews:

• Tours of Lone Oak are informative and showcase a well-maintained and quiet facility.
• Many reviewers highlight the exceptional communication and coordination with healthcare providers and families, making the transition smoother.
• Staff members, including care staff and management, are praised for being bright, fun, and caring towards residents.
• The facility is described as beautiful, with a welcoming atmosphere that feels more like a hotel than a care facility.
• Residents and their families appreciate the timely responses to questions and the overall treatment received.
• Special mentions of staff members who go above and beyond in their roles, creating a loving and respectful environment.

Negative Reviews:

• Some families experienced issues with cleanliness and care, particularly for residents requiring a higher level of attention.
• Concerns about the facility's response to residents' needs escalating to the point of requiring hospital care without adequate communication or suggestions for hospice care.
• Allegations of unprofessional behavior in the hiring process and treatment of employees.
• Reports of theft from residents by an employee, along with complaints about the quality of food and lack of activities due to staffing issues.

Mixed Reviews:

• While many reviews praise the facility for its care and environment, some highlight significant areas for improvement, particularly in communication with families about care levels and security concerns.