Little Brook Nursing And Convalescent Home

Little Brook has received a mix of reviews from residents, their families, and staff. Many praise the facility for its caring and kind environment, highlighting the attentive and quick response of the staff to residents' needs. The small size of the facility is frequently mentioned as a positive aspect, creating a homey and comfortable atmosphere where everyone knows each other. The dedication of the staff, especially during the COVID-19 pandemic, has been commended for keeping the facility virus-free through stringent measures.

Activities and social engagement, led by individuals like the social director, are appreciated for keeping residents occupied and engaged. The facility's location and the quality of care, which is described as top-shelf, are also highlighted positively. Meals and extracurricular activities are enjoyed by the residents, contributing to a peaceful and restful environment.

However, there are significant concerns raised about management and staff behavior. Some reviews describe the staff as disrespectful and rude to both each other and residents. Concerns about workplace bullying, inadequate training for new staff, and a lack of communication regarding residents' needs have been mentioned. There are also complaints about the facility's focus on finances over patient care, with some alleging poor treatment of staff and residents alike. One review specifically criticizes the facility for not being able to accommodate a high-need resident, leading to her being sent to the hospital and not readmitted.

While many recommend Little Brook for its family-like care and environment, there are calls for improvements in staff training, communication, and management practices to ensure consistent quality of care and respect for both residents and employees.