Laurel Lakes Rehabilitation And Wellness Center

Positive Feedback:

• Impressed by the facility and looking forward to working there, with positive remarks from a resident's family.
• Activities director, receptionist, and staff were very courteous and helpful in arranging visits.
• Positive experiences with pet therapy, despite complaints about the temperature.
• Helpful staff during visits, with specific mention of great care from the staff.
• Laurel Lakes praised for taking good care of a resident with Parkinson's and other issues.
• Professional staff observed working together like family, showing great care and dedication.
• Good care noted for a resident, with friendly and helpful staff in a clean and pleasant facility.
• Facility described as beautiful, clean, comfortable, and safe, with attentive and knowledgeable staff.

Negative Feedback:

• Complaints about lack of responsiveness from staff, both in person and over the phone.
• Reports of neglect, including unattended residents, unmet basic care needs, and lack of professional behavior.
• Concerns about resident health declining significantly after admission, with instances of unexplained injuries and weight loss.
• Issues with facility conditions, including temperature complaints and cleanliness.
• Several reports of poor care leading to negative health outcomes, including a death shortly after admission.
• Complaints about staff attitude and treatment towards residents, with a call for those unhappy with their job to leave.
• Delayed medical response reported, with a significant gap between injury and calling for an ambulance.

Mixed Feedback:

• While some reviews praise the staff and facility for their care and professionalism, others report serious concerns about neglect, unresponsiveness, and the overall quality of care.
• There are instances of positive family experiences and satisfaction with the care provided, contrasted with alarming reports of neglect and poor management of resident health issues.