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Las Palomas Center
8100 Palomas Ne, Albuquerque, NM 87109
Based on 39 reviews
Services and Housing OptionsAssisted Living, Memory Care, Nursing Home, Respite, Respite, Skilled Nursing, Rehabilitation
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Las Palomas Center DescriptionAt Center, we provide specialized nursing care for post-hospitalization rehabilitation, as well as long and short-term respite services.
Parent OrganizationLas Palomas Center is a member of a larger group of communities called Genesis HealthCare
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AmenitiesLas Palomas Center is a premier event venue located in Arizona. The center offers a variety of amenities for its guests, including an on-site catering kitchen, free parking, and a variety of seating options. The center also has access to an outdoor patio with views of the surrounding area, making it perfect for any special occasion. Guests can enjoy the convenience of having all their needs met in one location. With its modern facilities and amenities, Las Palomas Center is sure to make any event a success.
ServicesLas Palomas Center provides a range of care services to suit the individual needs of their clients. ShortStay care is ideal for those requiring temporary care, while LongTerm care is designed for those needing more long-term support. Respite care is also available, offering temporary relief to primary caregivers and allowing them to take some time off. Las Palomas Center strives to provide the highest quality of service to all of their clients.
on-site nurse practitioner
long term care
respite care services
dietary and nutrition needs management
individual treatment plans
on-site medical director
cultural, educational, religious and social activities
in-room dining options
family dining room
mail and newspaper service
individual climate control
24-hour emergency alert and response system
beauty salon / barber services
complimentary laundry facility on-site
computer with internet access
alarm system to aid in the security of residents with cognitive deficits
fully air conditioned
comfortable common and lounge areas to gather with friends and family
Employee Reviews for Genesis HealthCare in Albuquerque, New Mexico
1.91 out of 5 stars. Based on 22 reviewsEmployees working for Genesis HealthCare in the Albuquerque, NM area have mixed reviews. The pros include good pay and a set schedule from Monday to Friday. However, the cons include poor care, bad management, a tense work environment, lots of gossip, and many unhappy families. Employees feel that patient care should be more important than how much money the company can take from the workers. There are also reports of unethical practices, lack of leadership staff, poor care, and chaos. Employees also note that productivity is more important than patient care and that there is no pay raise for several years. Advice to management includes spending time in the facility on the floor, standardizing documentation notes, and making sure success depends on a few good staff with consistent procedures across the enterprise.
Employee Reviews for Genesis HealthCare
2.69 out of 5 stars. Based on 1000 reviewsOverall, employees have mixed feelings about working for Genesis HealthCare. While some employees appreciate the flexible hours, good pay, and friendly coworkers, others have experienced poor management, low pay, and lack of appreciation from the company. Employees have noted a lack of communication, leadership, and advancement opportunities, as well as a lack of support from senior management. Employees have also expressed concerns about the benefits, pay, and lack of holidays. Advice to management includes treating employees better, investing in new hires, and focusing on patient care rather than productivity.
Information from Centers for Medicare & Medicaid ServicesThis nursing community has been given an overall rating of 3 out of 5 stars by The Center for Medicare and Medicaid receiving 4 stars on its health inspection, 1 stars on its quality measures rating, and 2 stars on its staffing rating. Within the quality measure rating, each facility is given a short-stay rating and a long-stay rating. This facility received a 2-star short-stay rating and a 1-star long-stay rating. This nursing home is certified by Medicare and Medicaid and was first approved to provide Medicare and Medicaid services on 03/22/83 and is run by a for profit organization. It is a large-sized nursing community with 120 nursing beds. Currently, there are 110 residents within the nursing community. Be advised these resident occupancy numbers are not always up to date and are collected from the Center for Medicare and Medicaid Services website periodically.
Alerts from Centers for Medicare & Medicaid ServicesThis facility has been given 1 fine by The Centers for Medicare & Medicaid Services for a total of $29,347.50. The facility has also had 11 substantiated complaints reported in the last 3 years that resulted in a citation. The facility has had 1 facility incidents reported in the last 3 years that resulted in a citation.
Overall RatingsThe Las Palomas Center is a nursing home that rises above the average with its commendable overall ratings, landing it in the top half of similar facilities. This overall performance is even slightly higher than the state average. One of its notable attributes is its excellent 4-star health inspection rating, which is the second highest obtainable. By achieving this, Las Palomas Center stands proudly in the top 30% percent of facilities when it comes to health inspection ratings, its performance invariably outpacing the state average. However, it is worth mentioning that the nursing home doesn't fare as well in quality ratings. With a 1-star score, the lowest possible, it unfortunately falls to the bottom 10% of facilities in terms of quality. This rating is significantly lower than the average quality rating within the state.
Staff RatingsLas Palomas Center, a nursing home with a 2-star staff rating, ranks low in terms of staffing across several aspects. It falls into the bottom fifth of facilities for nursing aid staffing hours, with a provision of 1.65 hours per resident per day, falling short of the state's average of 2.2 hours. Similarly, it ranks in the lower half for LPN staffing hours, providing 0.84 hours per resident daily, which, however, surpasses the state's average of 0.67 hours. Regarding RN staffing hours per resident per day, Las Palomas Center is again in the bottom 40%, providing 0.46 hours, less than the state average of 0.62 hours. Even with licensed staffing hours, the nursing home is in the bottom 40% with 1.3 hours, albeit slightly higher than the state's average of 1.28 hours. However, in terms of physical therapist staffing hours, the Las Palomas Center fairs better, standing in the top half of facilities, despite providing 0.06 hours per resident per day, which is a touch below the state's average of 0.08 hours.
Covid DataThe Las Palomas Center, a nursing home situated in an unspecified location, presents a complex vaccination situation. In terms of its residents, the facility ranks in the bottom half compared to other homes, yet is managing to maintain a rate of vaccination that is slightly higher than the state average. Specifically, 64.9% of Las Palomas' residents are up to date with their vaccinations, coming in above the state's average of 60.2%. However, where the staff's vaccination rates are concerned, the findings present more of a challenge. While Las Palomas' falls within the top 40% of nursing homes for staff vaccination rates, it falls significantly short of the state's average. A rate of 26.5% might make them a leader among other homes, but it fails to meet the state average of 40.8%, highlighting an area in need of improvement.
Quality MeasuresThe Las Palomas Center, a nursing home with a disappointingly low 1-star quality measure rating, has left much to be desired in the care of its residents. Their dismal statistics place them in the bottom 10% of facilities in relation to the percent of residents whose ability to move independently has deteriorated. With a striking 45.06% in this category, they significantly surpass the state's figure of 15.69%. Weight management is another area of concern, with Las Palomas in the bottom 10% of facilities for residents suffering substantial weight loss, their rate being 13.92% compared to the state average of 7.11%. On a more positive note, they rank in the top 30% of nursing homes for the administration of antianxiety or hypnotic medication, with 12.69% of residents receiving such treatment, slightly higher than the state average of 12.67%. Additionally, the Las Palomas Center excels in preventive healthcare, ranking in the top half of facilities for the administration of the pneumococcal vaccine, with a commendable rate of 97.99%, against the state rate of 97.3%.
Emergency and Hospitalization Quality MeasuresThe Las Palomas Center, a nursing home facility, has some areas of strength and potential concern in comparison to state averages. When it comes to hospitalizations per 1,000 days, the center, with a rate of 1.81, falls in the bottom half of such facilities as it's higher than the state's average of 1.61. Similar performance is recorded for outpatient emergency department visits per 1,000 days; although the nursing home's rate is 0.99 - less than the state's 1.77 - it still remains in the bottom half of facilities. In terms of care for short-stay residents, the center exhibits above-average performance. It is in the top half of facilities for both the percentage of short-stay residents who had outpatient emergency department visits (10.44% compared to the state's 16.36%) and the percentage of short-stay residents who were rehospitalized following a nursing home admission (21.07% compared to the state's average of 19.28%). These data point to the Las Palomas Center's consistent commitment towards the short-stay residents' health and well-being.
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General Staff Rating
Care Staff Rating
Food Staff Rating
Activities and Services Rating
At this point in time there are three (3) what appear to be legitimate reviews of Las Palomas Center. It is a Genesis facility. There is more than one Genesis facility in Albuquerque. This review is specifically for the Las Palomas Center.All three previous reviews (April 2015, July 2018, and November 2019) rate this Rehab & Long Term Care center as a one (1) star facility. It was even mentioned that they would rate the Center as a zero (0), if they could. Needless to say, none of the reviewers were pleased with the care that they, or their family member, received here.I have a long-time friend who was first in the Rehab section and eventually the care she needed required her to be moved to the Long-Term Care section. Having visited there for a couple of months now, I would tend to agree with the previous three reviewers. The care is mediocre to severely lacking. I have met a couple of caregivers who genuinely seemed to be working in the best interest of the patients; but I have also seen a lack of empathy by some for their charges that bordered on mistreatment. These patients are primarily old and ill. They have lived full lives and now either do not have family who are in a position to physically care for them, or no longer have family nearby. Every time I visit, I hope and pray that the parent company - Genesis - looks at these people as more than $$, but as human beings who have contributed to the greater good of our world. I am giving them 2 stars, because I am hoping that Genesis steps up and corrects the areas that are lacking.P.S. It is a beautiful facility. Lets hope I will be able to update this review in the future to say the care is now "beautiful." In the meantime, if your loved ones need to be cared for, even temporarily, check out other facilities in your neighborhood.
This place is the worst!the administration is so full of themselves, it took me 2 days to discharge from there. I was admitted for physical therapy. The OT and PT teams were awesome-probably because they are contracted. When I arrived, I was given gabapentin and had an allergic reaction to it. I stopped taking it and no one questioned as to why. The first weekend I was there- myself along with several other patients were taken off antidepressants with no explanation. On Monday, my daughter let the staff know and it was corrected. To this day-no explanation as to why my meds were messed with . I had an orthopedic appointment on Thursday and their notes stated I was concerned about leaving this place and it was written that I would benefit from being home with family as I have support 24/7. I went back and asked to discharge and the social worker, Denise, was rude and threatening. My insurance case worker even attempted to call her and she would not pick up her call. It was excuse, after excuse, after excuse not to let me discharge. I agreed to stay one more night with my case worker. That evening, my family member was putting me back in bed and the nurse assistant took my dinner tray, I had yet to touch! Later that night, I needed to be changed. The nurse assistant changed my diaper but not the bedding. I slept in a wet bed all night!!!! Mind you, this place doesn't have any chucks. I had to supply my own or sleep in a soiled bed. Granted, my family already took all my things out on Thursday. The nursing staff never took me to the restroom, it was up to my family members to assist me. They always gave me my meds late. They were not educated on how to clean an X fix. One nurse wanted to clean my openings with alcohol!!!!! My family members had to clean them. I never got an update on my progress, other than from the PT team. Basically, all this place wanted was payment for me occupying that bed. Please don't ever send your loved ones to this place and refuse to be sent there if you ever need rehab
I would give them less than zero if you offered that option. I was a patient at this hell-on earth for a week. The nurses refused to offer any help or services, or follow doctors directions or administer medicines in a timely prescribed fashion. The afternoon shift was the worse of the three. I am an elderly physically impaired lady and was sent there from the hospital so they could help me learn to walk again. HA! The nursing assistants were the only helpful people and they were greatly overworked. The afternoon I was admitted the nurse assigned to care for me, said she would send her little "Slave" to set up my oxygen and get me settled in. I was shocked that she had so little respect for me and the nursing assistant. I saw the doctor who is head of the medical staff only once and to say he was disrespectful would be putting it mildly--he decided to get me in a political argument though I tried to avoid that. I don't understand why. A doctor I never saw prescribed aspirin for me, though I had just come from the hospital where the neurologist said I should never take an NSAID again. I think he was practicing cookie cutter medicine, not ever seeing a patient and never thinking of the patients as individuals. I have to be on a special diet, the head of that dept. finally came to visit me and said, though advertised otherwise, they only have one menu which goes to all patients. After a week there, with no progress made in any direction, where I was totally ignored medically, I told my husband I couldn't take it anymore. I had to get out of there. I got in my wheelchair and went to the front desk to tell them I would be leaving in the morning even if it was AMA. At that point I learned they had not even opened a file or record for me! Suddenly they decided they had to make a photo of me for their files, it was a Sunday, but late in the day they sent a PT to my room and she said, "Let's get in 20 minutes of therapy before I have to sign out." Then a guy delivered supper which was mainly two large severely burned meatballs. Morning could not come quick enough! Then around 8 p.m. they sent in a girl to draw blood. The uncaring attitude of the administration comes close to ABUSE. The only good thing I can say is that the "little slaves" as my admitting nurse called them who worked the night shift went out of their way to offer aid and comfort. This place should be sanctioned. Do not willing go there.
I would give this place 0 stars if I could. Sadly, my grandma had a brief stay here last week. She was admitted for physical therapy to help her get strong enough to walk. She hated the place. They only got her up twice a day, she had to wait forever every time she hit her call light. Her roommate waited so long one night for someone to help her use the bathroom that she ended up going by herself, despite orders not to walk on her own.I listened to my grandma and her roommate complain about this place for an hour straight during my visit last week. Now, I understand that no one wants to be in a place like this, and I understand that old ladies will be old ladies, but I experienced first hand some of the incompetence. When I arrived around 6PM, my grandma's lunch and dinner plates had not been cleared and the room smelled like what I determined was macaroni and cheese with tuna. The room was a comfortable temperature to me, but the ladies informed me that they were freezing and no one would help them adjust the heat. I was able to turn on the heater for their room, which worked quickly. I don't know why the staff wouldn't assist with this. Each room has it's own space heater, just like most hotels.My grandma had asked for hot tea but was brought iced tea. When the guy finally came in to get her dirty dishes, I asked him to bring her some hot tea and he advised me that they didn't have hot tea. Ok, what? This is a nursing facility, what kind of nursing facility doesn't have hot tea? It's like an old-people staple. My grandma told him that they did have hot tea because someone brought her some the night before after a lot of fuss. The guy was disinterested and said he was pretty sure they didn't have it, no the definitely didn't have it. He didn't offer to check to see, etc. I was mad so I went up to the front desk (where they don't acknowledge you when you come in btw) to ask. I was told I could find some in the kitchen. About 2 minutes later I had hot tea in hand for my grandma and her roommate. I was extremely irritated that if I had not been there, they would both be freezing and have no hot tea just because the caretaker was too lazy to turn on their heat and look for hot tea?! My grandma and her roommate also informed me that they had heard a man calling for help for about an hour that morning, and no one came. So I don't know if this actually happened since I didn't witness it, but both ladies told me they heard a man yelling for quite a while and no one went to check on him. When someone finally came they said that he had fallen out of bed. Considering the lack of concern that I did witness, it seemed possible that this incident described my my grandma and friend did happen. Unfortunately, my grandma had to be readmitted to the hospital, but fortunately that meant leaving this place where at least she will get the care and attention that she needs.
Granted the food is not great and it's usually cold. It's difficult to get your meds even though you're prescribed them. The only reason I'm giving an extra star is because of two nurses, Elliot and Muhammad. If I spelt that right. Plus a CNA named Paula. Those three, I give 5 stars.
I didn't like this place and my mother didn't either. She went there for rehab and was there for almost a whole month. I never got the chance to visit her because someone always tested positive for Covid and we were not allowed in. It was someone who works there and it happened more than one time. Why would they let their people come to work, inside the building, with Covid, IT'S A NURSING HOME!!! The other thing that was horrible is NO ONE answers the phone at night. Many times my mother called and was not her usual self. I could not find out if she was okay because NO ONE ANSWERS THE PHONE AFTER 7PM. My mother came home MUCH weaker than she was before she went. I would say THUMBS DOWN on this place.
I’d personal give this facility a zero star rating. The sanitation here is disgusting, but not as horrific as the caregiving of their night staff. They are understaffed and the lack of empathy is repulsive, the behavior unfit for caregivers. I would strongly discourage seeking this particular facility for your loved one.
THIS PLACE IS ABSOLUTELY HORRIFIC !!! They are now under investigation by the State of New Mexico, due to my formal complaint.PLEASE DO NOT allow your loved ones to be admitted here, YOU will truly regret it, and your loved ones will regret it even more. I have never seen such uncaring, unprofessional conduct in my life; especially from those who have "titles" that would indicate that they're "in charge", as well as from the "staff Social Worker", and on down to the " so called caregivers " . If you read through the dozens of poor ratings, everything these other folks are expressing, I can agree with and confirm, 10 fold ! Don't bother trying to call and complain to those "in charge", they're clearly not interested in actually making the necessary changes, which was proven to me, by their complete lack of communication, and their apathy when I did finally speak with them. I wouldn't be surprised if this place gets shut down....and trust me, I will be following the investigation. If I have to get the Gov.of NM involved, I will. NO ONE deserves to have to spend even a moment in this facility, let alone the last few months of their life.
It's quite easy to put on a happy face, to make everyone believe that the facility takes good care of those people who are put under their care. Unfortunately it takes a dedicated staff throughout the facility to actually pull that off. Having worked in a similar facility I take the care I receive and the outcomes that I have received. I'm a 62 year old man and I began coughing up blood just over a week ago and I began a course of antibiotics, I'm allergic to Cipro which is a broad spectrum quite powerful drug that is often used. I am not a licensed doctor or nurse but I have worked in long-term care facility very much like the one I'm in right now. I started in patient care and would give the male residents showers. A spot opened up in the kitchen and I applied and got the job as food service manager a perfect fit for me because I am a baker, my father owned a Bakery here in Albuquerque and I began learning how to bake as a very young man. I'll continue with my story in a little while. I do have an important point to make, if you have to decide if you want to put one of your parents or a family member who is sick, in this facility, please wait for me to tell you the rest of my story. I'll do my best to make it an honest assessment because right now it's my life that is in the balance. I have been diagnosed with severe CHF. Conjestive Heart Failure. This is what took my grandfather's life but he was 86 and lived a good life. I'll be back soon.As a professional baker and Chef I do take the care to be honest and complete in those rare occasions when I share an opinion.You will have to come to my room for the rest of the story.. I'll be back soon I apologise for the inconveniences and the need to wait. Please discover my room and stop by to chat. I'm currently in your facility. I'm not going anywhere right now. Thanks
This facility is staffed by a lot of on call contract employees (temps) who do not take ownership of their responsibility to care for patients. Most of my uncle's clothing disappeared. I left him today with no pants or gowns left. When I reported it to a PRN on the floor she said "that's not my job" and couldn't be bothered with it. My uncle is always dirty. He needs help with bathing and cannot turn the faucets on or off and the staff don't help him with it. One nurse just shrugged his shoulders when I showed him my uncle's swollen leg and hematoma which turned out to be a thrombosis. I am so disgusted with this place and the attitude of the people who work there. Trying to find him a different place to live.
I just witnessed 2 Palomas nursing home staff members and a patient using the patients cane to pull down branches and pick cherries from a home in Countrywood. The staff members even brought their own wash basin to collect the cherries. This is highly inappropriate, it is stealing.
Health and Fire Safety Deficiencies
The Center for Medicare and Medicaid report report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
|Severity of Deficiency||Isolated||Pattern||Widespread|
|Immediate jeopardy to resident health or safety||J||K||L|
|Actual harm that is not immediate jeopardy||G||H||I|
|No actual harm with potential for more than minimal harm that is not immediate jeopardy||D||E||F|
|No actual harm with potential for minimal harm||A||B||C|
Fire Safety Deficiencies
|Survey Date||Correction Date||Letter||Category||Description|
|2022-04-12||2022-06-17||E||Egress Deficiencies||Keep aisles, corridors, and exits free of obstruction in case of emergency.|
|2020-12-08||2021-02-12||F||Emergency Preparedness Deficiencies||Address patient/client population and determine types of services needed.|
|2020-12-08||2021-02-12||F||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2019-05-07||2019-07-01||F||Emergency Preparedness Deficiencies||Address patient/client population and determine types of services needed.|
|2019-05-07||2019-07-01||F||Emergency Preparedness Deficiencies||Establish emergency prep training and testing.|
|2019-05-07||2019-07-01||E||Egress Deficiencies||Have properly located and lighted "Exit" signs.|
|2019-05-07||2019-07-01||F||Smoke Deficiencies||Inspect, test, and maintain automatic sprinkler systems.|
|2019-05-07||2019-07-01||E||Smoke Deficiencies||Ensure smoke barriers are constructed to a 1 hour fire resistance rating.|
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