Lake City Scranton Healthcare Center

Summary of Reviews:

• Concerns have been raised about the facility's cleanliness and the policy of not allowing family to see patient rooms without appointments, suggesting a need for investigation.
• Positive feedback highlights the management's effective COVID precautions, facility upgrades under new management, and a caring staff that goes above and beyond.
• Negative experiences include reports of rude nurses, poor communication, difficulty in reaching staff by phone, and serious allegations of neglect and abuse leading to physical harm.
• Some reviews commend the facility for its cleanliness, helpful staff, and professional service, noting the dedication of staff members even during challenging times like the COVID pandemic.
• Disturbing accounts detail instances of neglect, including failure to feed a resident, leaving a resident on the floor after a fall, and severe neglect leading to life-threatening conditions.
• There are mixed opinions on the staff, with some reviewers finding them friendly and caring, while others report rude behavior and a lack of compassion.
• Specific staff members in therapy roles received praise for their care and concern for patients and their families.

Conclusion: The reviews present a mixed picture of the facility, with some expressing satisfaction with the care provided and others raising serious concerns about neglect, communication issues, and overall quality of care. Prospective clients are advised to consider these reviews carefully.